Author Topic: Total Car Parks - Gorleston - NTK for late return  (Read 1374 times)

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Re: Total Car Parks - Gorleston - NTK for late return
« Reply #15 on: »
If your appeal is on non-compliance with PoFA 2012, as discussed earlier, you need to amplify the point with POPLA by quoting the legislation and leading the assessor through the reasons why the notice does not comply with the legislation, then conclude by stating that the driver has not been identified and therefore you as registered keeper can not be held liable.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #16 on: »
Thanks for this, is there a standard template anyone has for such outcomes? I dont want to trip myself up if i get it wrong, also i know this sounds like i am palming it off onto others, i just want to make sure i am giving myself as good a chance as i can.

Regards

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #17 on: »
Research the forum, write something, post it here, you will get input or approval.
You have to construct the framework for your case, but we’ll correct or modify as appropriate.
Templates just lead to people blindly submitting things they don’t understand, I find.
« Last Edit: April 22, 2026, 05:23:33 pm by jfollows »

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #18 on: »
Would the below be suitable or how i can i give it a little more oomph:

FORMAL APPEAL - PCN xxx

To Whom It May Concern,

I wish to make formal representations against PCN [number] issued on [date].

I am appealing this parking charge on the grounds of POFA 2012
non-compliance, namely, Paragragh 9(2)(f) of Schedule 4 the Protection of Freedoms Act says the notice must:

warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given.

However, the PCN notice received states:

"You are advised that, if after the period of 30 days beginning with the day after that on which this Parking Charge Notice to Keeper is given."


Also, the parking company operator has no legal right to enforce the charge against the keeper, and also has no legal right to require the keeper to name the driver.

With both of these facts in place, the charge cannot be allowed to stand and my appeal should stand.


Re: Total Car Parks - Gorleston - NTK for late return
« Reply #19 on: »
Hi All

Would anyone with better knowledge than i please advise on the above, just wanted to get the appeal in but want to make the appeal as assertive as i possible can.

Thanks in advance and sorry for any inconvenience caused.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #20 on: »
Hi All

Would anyone with better knowledge than i please advise on the above, just wanted to get the appeal in but want to make the appeal as assertive as i possible can.

Thanks in advance and sorry for any inconvenience caused.

Hate to bump this but it's been a few days and if possible I'd love some feedback on the above and how I can put my case forward with more assertion if needed

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #21 on: »
Ok, as this is my last post before attempting Popla myself, I used AI to draft this appeal, would really appreciate people's comments on this:

Dear POPLA Assessor,

I am the registered keeper of the vehicle referred to above and I wish to appeal the Parking Charge Notice issued by Total Car Parks on the following grounds. I ask that you consider all grounds.

1. The Notice to Keeper is not compliant with the requirements of Schedule 4 of the Protection of Freedoms Act 2012. Therefore, the operator cannot transfer liability to the registered keeper.
The operator has attempted to rely on keeper liability under POFA 2012 but has failed to comply with the strict mandatory requirements of Schedule 4.

Specifically, the Notice to Keeper incorrectly states that the keeper has 30 days in which to pay or appeal/name the driver. Paragraph 9(2)(f) of Schedule 4 requires the NTK to warn the keeper that, if the parking charge is not paid in full and the name and current address of the driver are not provided, the creditor will have the right to recover the unpaid parking charge from the keeper after the period of 28 days beginning with the day after that on which the notice is given.
This is a material error. The wording and timing on the NTK do not match the statutory requirement. As a result, the conditions for keeper liability under paragraph 6(1)(b) of Schedule 4 have not been met. The operator therefore has no legal basis to pursue me as the registered keeper.

2. No admission as to who was driving
I am appealing as the registered keeper. I have not been identified as the driver at the time of the alleged parking event, nor have I admitted to being the driver. The operator has provided no evidence that I was the driver. Without a compliant NTK under POFA, they cannot pursue the keeper.

I respectfully request that POPLA uphold this appeal and cancel the Parking Charge Notice in full.

Regards


What do you think?

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #22 on: »
This is a decent outline - I'd be half tempted to set out both sets of wording side by side, the correct one, then what your notice says, to show the clear difference not only in wording but in meaning.

I think that's worth making clear - with some wording issues, the operator may claim that they have used different wording to convey the same meaning, but here that is not the case.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #23 on: »
Thanks do you know if there is an option to add documents/clips from the actual notice and "add" then on to the Popla website? Or would I just state the actual wording on the defence (assuming Popla would have all the paperwork from Total as part of the process?).

Regards

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #24 on: »
You can add attachments. If you're doing this, refer to them in your appeal text by name, and make sure the file names you upload match that.

No need to upload their evidence for them though, the company will upload their own notice.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #25 on: »
Sorry I guess I am appealing under

"I was not the driver or the registered keeper of the vehicle at the time of the alleged improper parking"?

I guess it's that or other....

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #26 on: »
In Reply #21 you say
Quote
I am the registered keeper
so why would you now say you’re not?

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #27 on: »
I'm talking about on the actual POPLA website, I've never used it before so I just wanted clarification that I was on the right page. What I wrote below is the actual wording from the appeal site. There are 6 options to choose from.

I've also never said I wasn't the keeper?

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #28 on: »
I’ve never used it either, just use “other”.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #29 on: »
So i finally after 3 weeks had a response from Popla. Total Car Parks have come back and challenged it and now i have 7 days to provide comments.

Do i stick by my guns and go with the letter being non-compliant due to the incorrect information (30 days to pay/appeal instead of the 28), or is there anything else i should do now?