Author Topic: Total Car Parks - Gorleston - NTK for late return  (Read 1081 times)

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Total Car Parks - Gorleston - NTK for late return
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Hi all,

Owner received a NTK from Total Car Parks today for overstaying in their Gorleston Car Park.

The driver did attempt to make payment for 2 hours via payment app, they only noticed it wasnt successful a few days later after not seeing it debitted from their account. No history in their app account either, a call to the app customer services also confirmed payment not successful.

Is there anyway the owner is able to challenge this? Attached paperwork for your information.

Regards

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« Last Edit: March 23, 2026, 03:14:40 pm by DWMB2 »

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Re: Total Car Parks - Gorleston - NTK for late return
« Reply #1 on: »
Hi all, is anybody able/willing to take a look at this one at all? Can find out more information if required.

TIA

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #2 on: »
Just bumping this in case anyone may have missed it.

TIA

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #3 on: »
Anyone at all? If someone could help that would be excellent, i have also just posted on the MSE forum too but you guys have been great in the past, so thought i would persevere.

Regards

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #4 on: »
Please be patient. You posted yesterday, and have since bumped your thread 3 times. If everyone did that, this forum would be impossible to use.
Away from 29th March - 5th April
Posting for the first time? READ THIS FIRST - Private Parking Charges Forum guide | House Rules

Useful Links (for private parking charges):
Protection of Freedoms Act 2012 (PoFA) Schedule 4 | Private Parking Sector Single Code of Practice
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Re: Total Car Parks - Gorleston - NTK for late return
« Reply #5 on: »
The NtK does not appear to be PoFA compliant.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #6 on: »
Please be patient. You posted yesterday, and have since bumped your thread 3 times. If everyone did that, this forum would be impossible to use.

Apologies, i understand you are all volunteers, sorry for the "chaser", i had just seen other posts posted after mine and already answered. Excuse my impatience.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #7 on: »
Unusually, they seem to have calculated the PoFA period wrong - their notice says:

You are advised that, if after the period of 30 days beginning with the day after that on which this Parking Charge Notice to Keeper is given...

Paragpragh 9(2)(f) of Schedule 4 the Protection of Freedoms Act says the notice must:
warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given...
.

On that basis, I'd be tempted to appeal as the keeper on the lines of the below:

Dear Sirs,

I have received your Parking Charge Notice (Ref: ________) for vehicle registration mark ____ ___, in which you allege that the driver has incurred a parking charge. You are unable to hold me liable as the registered keeper, under Schedule 4 of the Protection of Freedoms Act 2012 ("The Act"). You have failed to issue a Notice to Keeper properly compliant with The Act, and it is now too late for you to do so.

There is no obligation for me to name the driver and I will not be doing so. I am therefore unable to help you further with this matter, and look forward to your confirmation that the charge has been cancelled. If you choose to decline this appeal, you must issue a POPLA code.

Yours,

If appealing online, be careful there are no drop down/tick boxes that cause you to identify who was driving, and keep a close eye on your spam folder for their response. If they do not respond within 28 days, chase them.
Away from 29th March - 5th April
Posting for the first time? READ THIS FIRST - Private Parking Charges Forum guide | House Rules

Useful Links (for private parking charges):
Protection of Freedoms Act 2012 (PoFA) Schedule 4 | Private Parking Sector Single Code of Practice

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #8 on: »
Thank you. I have done this today, changed the drop down to keeper rather than driver which was the default.

Will update when they inevitably refuse the first appeal

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #9 on: »
We have had the below from Total, not dismissed the appeal and havent issued a code to appeal to Poplar either:

Thank you for your appeal.

 

Please see below response to your appeal:-

 

The Notice to Keeper letter was issued within the appropriate time frames required by Schedule 4 of POFA 2012, and contained the required wording as outlined by Schedule 4 of POFA 2012, to enable us to pursue you for payment of the unpaid Parking Charge in the event we are not informed of the name and serviceable address for the driver within 30 days of the issue date of the Notice to Keeper letter. If you can provide this information within the 30-day period we will transfer the liability but if this is not provided the liability will remain with you.

 

We have placed the above parking charge on hold until the 18th of April 2026 (30-day period)

 

Kind regards


What should be my next move?

Regards

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #10 on: »
Anyone able to advise on the above please guys. Just want to get the ball rolling before the 28 days

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #11 on: »
Apologies for reposting, i'm wondering if I should just go back with the same initial response? Seems odd they haven't accepted my arguement but also haven't turned it down, and have given me a further 4 days?

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #12 on: »
They are fishing for the driver’s identity, I would ignore.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #13 on: »
I've just gone back to them saying -


Good morning,

Again I wish to draw your attention to the below -

"You are unable to hold me liable as the registered keeper, under Schedule 4 of the Protection of Freedoms Act 2012 ("The Act"). You have failed to issue a Notice to Keeper properly compliant with The Act, and it is now too late for you to do so.

There is no obligation for me to name the driver and I will not be doing so. I am therefore unable to help you further with this matter, and look forward to your confirmation that the charge has been cancelled. If you choose to decline this appeal, you must issue a POPLA code.'

I guess they'll now send me the Popla code, will update once I hear back.

Re: Total Car Parks - Gorleston - NTK for late return
« Reply #14 on: »
So Total have rejected the appeal and have finally sent me the popla code, i had to chase them for it.

See attached the letter, can someone please advise how i should appeal this with POPLA please?

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Any help would be greatly recieved.

Regards