Total Car Parks - Gorleston - NTK for late return

Hi all,

Owner received a NTK from Total Car Parks today for overstaying in their Gorleston Car Park.

The driver did attempt to make payment for 2 hours via payment app, they only noticed it wasnt successful a few days later after not seeing it debitted from their account. No history in their app account either, a call to the app customer services also confirmed payment not successful.

Is there anyway the owner is able to challenge this? Attached paperwork for your information.

Regards

https://ibb.co/LdxP8pLT

https://ibb.co/6cmWzhnf

Hi all, is anybody able/willing to take a look at this one at all? Can find out more information if required.

TIA

Just bumping this in case anyone may have missed it.

TIA

Anyone at all? If someone could help that would be excellent, i have also just posted on the MSE forum too but you guys have been great in the past, so thought i would persevere.

Regards

Please be patient. You posted yesterday, and have since bumped your thread 3 times. If everyone did that, this forum would be impossible to use.

The NtK does not appear to be PoFA compliant.

Please be patient. You posted yesterday, and have since bumped your thread 3 times. If everyone did that, this forum would be impossible to use.

Apologies, i understand you are all volunteers, sorry for the "chaser", i had just seen other posts posted after mine and already answered. Excuse my impatience.

Unusually, they seem to have calculated the PoFA period wrong - their notice says:


Paragpragh 9(2)(f) of Schedule 4 the Protection of Freedoms Act says the notice must:
.

On that basis, I'd be tempted to appeal as the keeper on the lines of the below:


If appealing online, be careful there are no drop down/tick boxes that cause you to identify who was driving, and keep a close eye on your spam folder for their response. If they do not respond within 28 days, chase them.

Thank you. I have done this today, changed the drop down to keeper rather than driver which was the default.

Will update when they inevitably refuse the first appeal

We have had the below from Total, not dismissed the appeal and havent issued a code to appeal to Poplar either:

Thank you for your appeal.

 

Please see below response to your appeal:-

 

The Notice to Keeper letter was issued within the appropriate time frames required by Schedule 4 of POFA 2012, and contained the required wording as outlined by Schedule 4 of POFA 2012, to enable us to pursue you for payment of the unpaid Parking Charge in the event we are not informed of the name and serviceable address for the driver within 30 days of the issue date of the Notice to Keeper letter. If you can provide this information within the 30-day period we will transfer the liability but if this is not provided the liability will remain with you.

 

We have placed the above parking charge on hold until the 18th of April 2026 (30-day period)

 

Kind regards


What should be my next move?

Regards

Anyone able to advise on the above please guys. Just want to get the ball rolling before the 28 days

Apologies for reposting, i'm wondering if I should just go back with the same initial response? Seems odd they haven't accepted my arguement but also haven't turned it down, and have given me a further 4 days?

They are fishing for the driver’s identity, I would ignore.

I've just gone back to them saying -


Good morning,

Again I wish to draw your attention to the below -

"You are unable to hold me liable as the registered keeper, under Schedule 4 of the Protection of Freedoms Act 2012 ("The Act"). You have failed to issue a Notice to Keeper properly compliant with The Act, and it is now too late for you to do so.

There is no obligation for me to name the driver and I will not be doing so. I am therefore unable to help you further with this matter, and look forward to your confirmation that the charge has been cancelled. If you choose to decline this appeal, you must issue a POPLA code.'

I guess they'll now send me the Popla code, will update once I hear back.

So Total have rejected the appeal and have finally sent me the popla code, i had to chase them for it.

See attached the letter, can someone please advise how i should appeal this with POPLA please?

https://ibb.co/1fwmN8dC

https://ibb.co/v6VVzBvt

Any help would be greatly recieved.

Regards