Received a 'penalty notice by post notice to owner' from Saba this morning (22/10), though dated (16/10), for not paying for parking in a station car park on 9/10.
The driver parks there once or twice a week and is in the habit of paying on the app as they walk to the platform. There is no auto-pay feature.
Looking at the app, there is no record of the driver paying for parking on that day. This is baffling as paying is part of their routine and they do have a train ticket which is something they also buy at the same time.
The driver doesn't recall getting an error on the app, so can only assume that for some reason they forgot to pay.
My question is whether there is any merit in requesting some discretion due to human error?
If so, are there any key phrases to include or avoid?
When they changed their app, they had issues on the first day so the driver was charged three times due to it giving an error when it was actually processing the payment. Saba gave a refund, but the driver didn't charge them £60 for their mistake!
