Free Traffic Legal Advice

Hello,
I've gone through the usual UKPS appeal, IAS appeal, debt collection letters (ignored) and now have a Letter before Claim.

I have taken the advice of @b789 to a similar member and emailed to help@moorsidelegal.co.uk

Now they seem to not even be acknowledging email as I got an immediate autoresponse
"Thank you for contacting Moorside Legal.

Please be advised that this mailbox is not monitored. We request that you access our online portal at and follow the instructions provided to submit your enquiry."

Do I need to respond to their letter by engaging through their portal, or is the email sufficient evidence for later?

thanks
Nick

It would not necessarily be prejudicial to your case to use this portal that Moorside insist on.

Our main issue with it is that they are insisting on its use. There is also the risk that using it will require defendants to provide to Moorside personal details they have no need for, such as your phone number.

Unless you are missing any relevant documents, there's also not much to gain by accessing said portal.