I have just been told my appeal has failed and I now have to pay £100. Reasons given are below if you are interested:
POPLA is a single-stage appeal service that is impartial and independent of the sector. When assessing an appeal, POPLA considers if the parking operator issued the parking charge notice correctly and if the driver complied with the terms and conditions for the use of the car park on the day. Our remit only extends to allowing or refusing an appeal. The appellant has identified as the keeper of the vehicle on the day of the parking event. As the driver has not been identified, I am considering the appellant’s liability for the PCN, as the registered keeper. I note the appellant claims that the car park is not relevant land and has provided a map of Stanstead Airport to show where the car park is situated. The parking operator has provided a map of the boundary of Airport Byelaws, and I am satisfied that the site does not fall within land under statutory control. Therefore, I am satisfied that the parking operator can pursue the PCN under the Protection of Freedoms Act 2012 (PoFA). For a notice to keeper to be compliant with the PoFA 2012, as detailed in section 9.2, it needs to state that if the details of the driver during the time of the contravention are unknown or not provided, then the registered keeper is liable for the unpaid parking charge. It must also have been issued to the keeper within the relevant time period. I am satisfied the parking operator has successfully transferred liability to the registered keeper. I note the appellant has raised that this was not addressed in their initial appeal. POPLA’s remit does not have any authority over the parking operator’s process. If the appellant wishes to pursue any dispute regarding this matter, they will need to follow the parking operator’s complaints process found on its website. The Private Parking Sector Single Code of Practice sets the standards that parking operators are required to comply with. Section 3.1.3 of the Single Code of Practice contains the requirements for signs displaying the terms and conditions. The signs must be placed throughout the site, so that drivers have the opportunity to read them when parking or leaving their vehicle. The terms and conditions must be clear and unambiguous, using a font and contrast that is be conspicuous and legible. The parking operator provided evidence of the signs on the car park, which advise that a £100 PCN will be issued to drivers who are not registered within Starbucks for 60 minutes of free parking. The parking operator has provided evidence of a system searches, to show that there was no terminal entry for the vehicle’s duration of stay. The vehicle was captured on site for 35 minutes. The parking operator confirms that at the time the vehicle was on the site, Starbucks was closed, so they would not have been able to register for free parking. As the appellant confirmed they understood there was 60 minutes of free parking on the site, I am satisfied they saw the signs and the terms and conditions were adequately brought to motorists’ attention. The driver of the vehicle does not need to have read the terms and conditions of the contract to accept it. There is only the requirement that the driver is given the opportunity to read and understand the terms and conditions of the contract before accepting it. It is the driver’s responsibility to seek out the signs, and ensure they understand them, before agreeing to the contract and parking. After considering the evidence from both parties, the motorist parked without authorisation and therefore did not comply with the terms and conditions of the site. As such, I am satisfied the parking charge has been issued correctly and I must refuse the appeal. POPLA is not involved with the financial aspect of the parking charge. For any queries regarding payments, the appellant will need to contact the parking operator directly.