Author Topic: Euro Car parks PCN Hire car  (Read 639 times)

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Euro Car parks PCN Hire car
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Hi,

I hired a car in November. Euro Car Parks have sent out the attached letter. They first contacted the car hire company who did email me saying that a letter had been received.
My understanding is that for the PCN sent to me to be valid it must also contain the original Notice to Keeper sent to the car hire company and a copy of the rental agreement between me and the car hire company.

Some background, the driver of the car is a wheelchair user with no ability to walk at all, uses hand controls fitted by the hire car company to drive.
The driver drove into a multi story carpark in Loughborough on the 3/11/2025 and parked on the ground level in one of 3 marked blue badge spaces. The driver then got the wheelchair out of the car, assembled it and heaved themselves into it. They then pushed a whole four spaces to a pillar that carried a sign that gave payment options, namely use the app or pay online. There was very poor reception and paying online was not possible as the website didn't load nor was the driver able to download the app. The driver was a bit miffed about this and gave several birds to a security camera watching them. The driver then pushed 4 spaces back to the car, heaved themselves in, took apart the wheelchair and lifted the parts into the car. They then drove down the ramp to the lower level to the exit, and drove up the exit ramp back to the street. And parked in the leisure center carpark which was waaay more usable.
The driver also saw a ticket machine by the exit. But was a) completely unaware that a ticket machine existed on this lower level as the only sign seen didn't mention it and b) completely unable to use this machine as it was on the lowest level which was not accessible from the ground level blue badge parking spaces.

The driver did not think to take any photos of the carpark at the time and has no intention of ever returning to take any photos as it is several hours drive away. Which I appreciate isn't very helpful.

https://imgpile.com/p/NriHt4L#4Y0L8zk

https://imgpile.com/p/NriHt4L#LFqDisP

Would appreciate any guidance on what to do next.

Thanks.

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Re: Euro Car parks PCN Hire car
« Reply #1 on: »
Almost identical to this thread:  https://www.ftla.uk/private-parking-tickets/euro-car-parks-overstayed-while-charging-hire-car/

Which gives details of an initial complaint / appeal - which will be rejected but it does put them on notice you won't be a push over.  On no account identify the driver (either by clicking a drop down box on their website, or by saying 'I did this' rather than 'the driver did').

Re: Euro Car parks PCN Hire car
« Reply #2 on: »
Thanks!

I have sent the letter as a pdf attachment as outlined. With the details corrected for me obviously.

Re: Euro Car parks PCN Hire car
« Reply #3 on: »
b789`s usual advice is you will not pay anything to ECP, it most likely will go to a court claim but will be discontinued.

Re: Euro Car parks PCN Hire car
« Reply #4 on: »
If this is a hire case there's a very good chance at POPLA, so probably no need for it to go as far as a court claim.

Re: Euro Car parks PCN Hire car
« Reply #5 on: »
I have had a good read through the most recent posts so I am feeling pretty comfortable. Actually starting to enjoy it....
Thanks for the help and advice you provide.

Re: Euro Car parks PCN Hire car
« Reply #6 on: »
Hi All,


So I have now been sent a claim form. Reading through the forum it seems there is a stock response I should copy/paste into MCOL when I login using the claim number and associated password.

But before I do that could I just get confirmation that is the correct next step.

I have uploaded the original letter from ECP and my response (as per a post above) and the LoC from DCBlegal as well as the first couple of pages of the claim form.

https://imgpile.com/p/3G4r6C1

I have not received any Notice to Hirer. So, what is the correct next step?

Thanks for your help in advance.

Re: Euro Car parks PCN Hire car
« Reply #7 on: »
I would not personally use the 'stock defence' when you appear to have a far stronger defence which directly addresses the facts in the case, namely; that you have not been served a valid Notice to Hirer along with the legally required supporting documents.

We can help with that defence if you wish to defend the matter in this manner?

Understand that DCB Legal pull out in 99% of cases which are defended - they are simply using to court system to pressure people into paying.

Re: Euro Car parks PCN Hire car
« Reply #8 on: »
Hi,

Yes, I do understand that DCBLegal will pull out at some point.

I absolutely would appreciate your help in getting the defence correct. What do I need to say, what do I need to do etc.

I know I have 13 days left to respond to the actual claim and I understand I can do that online, but exactly how and what I need to do is where I need help.

Re: Euro Car parks PCN Hire car
« Reply #9 on: »
The N1SDT form you posted here tells you that you have to post a defence or Acknowledgement of Service by 8 July.
I you file the AoS you have until 22 July to file your defence.
You do both through MCOL.
You are advised to write your defence and post it here for comments. Boilerplate/template defences are increasingly being struck out, so you should stick to the facts and the Particulars of Claim as shown in the N1SDT form.

To check: what exactly have you been sent in your name? If a Notice to Keeper, was it sent to you or just a copy of the hire company’s notice. If a Notice to Hirer (you say not), what other documents were sent with it? Is there a reason a Notice to Hirer didn’t reach you, such as your moving house after entering into the hire agreement?

Do not use the “stock defence” you refer to. In all probability it waffles on about failure of process but has nothing to do with your defence specifics.

You don’t seem to have the original notice sent to you, whatever it was. You can obtain it by sending a Subject Access Request to Euro Car Parks. If you do this now, you should have a response before 22 July.
« Last Edit: Yesterday at 05:11:50 pm by jfollows »

Re: Euro Car parks PCN Hire car
« Reply #10 on: »
I have been sent a final demand in my name and a letter of claim from DCBLegal (and a couple of pay us now letters from DCBL between those two that I ignored) and now the actual claim from the court. All uploaded to the link a couple of posts above.

And added again here

https://imgpile.com/p/3G4r6C1

No notice to keeper, no notice to hirer, absolutely nothing. I did get a notification from the car hire company that they had received a notice to keeper but that was by email and they charged me 30£ as an admin fee for passing on my driving licence details.

I will write a defence this evening and upload it for review.

Thanks!

Re: Euro Car parks PCN Hire car
« Reply #11 on: »
How is this:-



The defendant refutes this claim for the following reasons.

The claimant is relying on POFA schedule 4 to establish liability. As the vehicle the claimant believes was parked was hired from Enterprise, to establish liability as per schedule 4 the claimant needs to provide the defendant with

1: A Notice to Hirer
2: A copy of the original Notice to Keeper as sent to Enterprise
3: A copy of the original hire agreement between the defendant and Enterprise
4: A statement of liability signed and dated from Enterprise confirming that the vehicle was hired by the defendant and that the defendant is liable for any incurred charges

The claimant has failed to provide ANY of the required documentation to the defendant or the court. This is despite being asked to provide this documentation on the 26th of the 1st 2026 and confirming on the 27th of the 1st 2026 that they had received the request for the relevant documentation. The claimant has at no point in this process engaged with the defendant regarding the missing documentation. Presumably because the claimant was aware that they did not have the required documentation and did not want to admit that.

The claimant is instead relying on a "Final Demand" sent to the defendant on the 28th of the 12th 2025 which does not in any way conform to the requirements of POFA schedule 4.

The defendant asks the court to dismiss this claim as the claimant has failed to establish any liability on the part of the defendant.

The defendant would also ask the court to take into consideration that if the claimant had followed the correct POFA procedures, the defendant would have been given a chance to appeal the parking charge. This appeal would almost certainly have been successful as the defendant did not leave the car park at the time in question. The defendant drove into the car park, parked in the first available disabled parking bay, lifted their wheelchair out of the car, transferred into it from the car seat, pushed across 3 or 4 parking bays to the payment information sign mounted on a supporting pillar, was unable to access the listed webpage for paying the parking fee, was unable to download and install the listed app available for paying the parking fee and had absolutely no wheelchair access to any other payment option at the site. The defendant then got back into the car and exited the car park. All of which happened in direct view of a security camera. A total of perhaps 15 minutes altogether.

This information would have resulted in a successful appeal and the courts time would never have been wasted by this matter.





Is there any way I can add the relevant letters ie the final demand and my response to it, to the defense when I do it online?

Thanks.

Re: Euro Car parks PCN Hire car
« Reply #12 on: »
You can't run the no keeper liability argument and then roll directly on to identifying yourself as the driver as that completely undermines the no liability argument!

Re: Euro Car parks PCN Hire car
« Reply #13 on: »
So should I just stop at this line?

"The defendant asks the court to dismiss this claim as the claimant has failed to establish any liability on the part of the defendant."

Is the first part ok? I am out of my depth here.

Re: Euro Car parks PCN Hire car
« Reply #14 on: »
Just stop saying things like “the defendant drove into the car park” and instead use “the driver drove into the car park” or similar. Think about it.
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