Free Traffic Legal Advice

Hi,

I hired a car in November. Euro Car Parks have sent out the attached letter. They first contacted the car hire company who did email me saying that a letter had been received.
My understanding is that for the PCN sent to me to be valid it must also contain the original Notice to Keeper sent to the car hire company and a copy of the rental agreement between me and the car hire company.

Some background, the driver of the car is a wheelchair user with no ability to walk at all, uses hand controls fitted by the hire car company to drive.
The driver drove into a multi story carpark in Loughborough on the 3/11/2025 and parked on the ground level in one of 3 marked blue badge spaces. The driver then got the wheelchair out of the car, assembled it and heaved themselves into it. They then pushed a whole four spaces to a pillar that carried a sign that gave payment options, namely use the app or pay online. There was very poor reception and paying online was not possible as the website didn't load nor was the driver able to download the app. The driver was a bit miffed about this and gave several birds to a security camera watching them. The driver then pushed 4 spaces back to the car, heaved themselves in, took apart the wheelchair and lifted the parts into the car. They then drove down the ramp to the lower level to the exit, and drove up the exit ramp back to the street. And parked in the leisure center carpark which was waaay more usable.
The driver also saw a ticket machine by the exit. But was a) completely unaware that a ticket machine existed on this lower level as the only sign seen didn't mention it and b) completely unable to use this machine as it was on the lowest level which was not accessible from the ground level blue badge parking spaces.

The driver did not think to take any photos of the carpark at the time and has no intention of ever returning to take any photos as it is several hours drive away. Which I appreciate isn't very helpful.

https://imgpile.com/p/NriHt4L#4Y0L8zk

https://imgpile.com/p/NriHt4L#LFqDisP

Would appreciate any guidance on what to do next.

Thanks.

Thanks!

I have sent the letter as a pdf attachment as outlined. With the details corrected for me obviously.

If this is a hire case there's a very good chance at POPLA, so probably no need for it to go as far as a court claim.

Hi All,


So I have now been sent a claim form. Reading through the forum it seems there is a stock response I should copy/paste into MCOL when I login using the claim number and associated password.

But before I do that could I just get confirmation that is the correct next step.

I have uploaded the original letter from ECP and my response (as per a post above) and the LoC from DCBlegal as well as the first couple of pages of the claim form.

https://imgpile.com/p/3G4r6C1

I have not received any Notice to Hirer. So, what is the correct next step?

Thanks for your help in advance.

Hi,

Yes, I do understand that DCBLegal will pull out at some point.

I absolutely would appreciate your help in getting the defence correct. What do I need to say, what do I need to do etc.

I know I have 13 days left to respond to the actual claim and I understand I can do that online, but exactly how and what I need to do is where I need help.

I have been sent a final demand in my name and a letter of claim from DCBLegal (and a couple of pay us now letters from DCBL between those two that I ignored) and now the actual claim from the court. All uploaded to the link a couple of posts above.

And added again here

https://imgpile.com/p/3G4r6C1

No notice to keeper, no notice to hirer, absolutely nothing. I did get a notification from the car hire company that they had received a notice to keeper but that was by email and they charged me 30£ as an admin fee for passing on my driving licence details.

I will write a defence this evening and upload it for review.

Thanks!