3. PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
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PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
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Hi,

I am hoping you may be able to offer some advice regarding a private parking charge notice (PCN).

I have received two PCNs from Universal Parking Enforcement relating to the same vehicle on two separate dates. The alleged contravention is “parking outside of the markings of the bay” at Jansel House Shoppers Car Park, LU2 7XH.

For one of the PCNs, the date of the alleged event was 22/10/2025, and the Notice to Keeper was issued on 15/11/2025.

I am the registered keeper of the vehicle, but I was not the driver on either occasion.

Due to work and family commitments, the letters were only opened a few days ago, and I am concerned about whether it is now too late to take any action or submit an appeal.

The vehicle was briefly stopped in order to drop items off at a nearby charity.

I would be grateful for your advice on whether there are grounds to challenge these PCNs and what steps, if any, I should take next.

For reference, I have included the following links:

PCN letter:
https://i.postimg.cc/sXzX2Dsm/IMG-2915.jpg

Photograph showing vehicle position:
https://i.postimg.cc/90KzCPMr/car-1.jpg

Parking signage:
https://i.postimg.cc/0NPYTvhj/sign-1.jpg

Google Maps location:
Find local businesses, view maps and get driving directions in Google Maps.
Find local businesses, view maps and get driving directions in Google Maps.
Find local businesses, view maps and get driving directions in Google Maps. · maps.app.goo.gl


Link showing parking company website inaccessible:
https://i.postimg.cc/Z5TxW3x8/IMG-2917.jpg

Thank you for your help and Happy New Year
« Last Edit: January 06, 2026, 11:55:04 pm by Mika »
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #1 on: »
There's no need to pay this.

There's no PoFA compliance so the Keeper cannot be held liable.

Wait for a correctly worded appeal - although it's beyond the 28 days, it is worth telling them that the keeper is not identifying the driver and that you are unable to help them further.

Their NtK is also in breach of their Code of Conduct as it implies that the keeper could be held liable. As a result they have also breached their contract with the DVLA.
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #2 on: »
Hi,

Thank you so much for your time in replying and for your advice, I really appreciate it.

So i'll just wait for the correctly worded appeal first?

Thank you again.
« Last Edit: January 07, 2026, 11:59:03 am by Mika »
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #3 on: »
Whilst they won't accept an appeal now, the usual wording recommended would be something along the lines of the below:

Dear Sirs,

I have received your Parking Charge Notice (Ref: ________) for vehicle registration mark ____ ___, in which you allege that the driver has incurred a parking charge. I note from your correspondence that you are not seeking to hold me liable as the registered keeper, under Schedule 4 of the Protection of Freedoms Act 2012 ("The Act"). You have chosen not to issue a Notice to Keeper in accordance with The Act, and it is now too late for you to do so.

There is no obligation for me to name the driver and I will not be doing so. I am therefore unable to help you further with this matter, and look forward to your confirmation that the charge has been cancelled.

Yours,


They will probably reply stating you're too late to appeal. At some point after that you'll probably start getting letters from debt collectors - these debt collectors are powerless and you should ignore them. If you receive a Letter of Claim from a law firm representing Universal, come back here for advice.
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #4 on: »
Hi,

Thank you very much for your help and for taking the time to provide such clear and detailed guidance, I really appreciate it, as well as all the work you do helping people with these matters.

I will write to them using the suggested wording, and if I hear anything further, I will let you know.

Many thanks again.
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #5 on: »
Hi,

Just an update, I wrote to Universal for appeal, didn't hear back but got this letter in the post yesterday 27/01/2026 even though it was dated 21/01/2026. Do i ignore this? They are saying if not paid within 7 days there will be immediate legal proceeding against the keeper. Do I just wait now for Letter of Claim from a law firm representing Universal? May i also ask at what stage is my credit rating affected?


Notice of intention to instruct solicitors Letter:

https://i.postimg.cc/kMhvKgKV/IMG-3228.jpg

Many Thanks
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #6 on: »
Quote from: Mika on January 28, 2026, 01:46:35 pm
Do i ignore this?
Yes

Quote from: Mika on January 28, 2026, 01:46:35 pm
Do I just wait now for Letter of Claim from a law firm representing Universal?
Yes

Quote from: Mika on January 28, 2026, 01:46:35 pm
May i also ask at what stage is my credit rating affected?
In order for your credit report to be adversely affected all of the following would need to happen:
  • Go to court
  • Lose, AND
  • Not pay the judgement within the allowed timeframe
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #7 on: »
Good morning,

I hope you are all well.

I just wanted to provide a quick update on my situation. After receiving several letters, I have now received a further notice a few days ago, which is titled “Final Notice Before Formal Legal Proceedings.”

At this stage, I will wait to see if any formal legal proceedings are actually initiated, and I will provide a further update as things progress.

Thank you all again

Final notice before formal Proceedings letter:
https://i.postimg.cc/R0CcHNTg/IMG-4915.jpg
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #8 on: »
Good afternoon,

I hope you are well.

I wanted to provide an update regarding my case. I received the attached letter yesterday from Universal Parking Enforcement and not a Law firm titled “Letter Before Claim.”

I just wanted to check with you whether this is the type of Letter of Claim you previously advised me to wait for, or if this is still considered part of the earlier stages. Apologies if these are not the correct type of letters, I am finding them a little confusing.

I have attached copy of the letters for your reference.


Letter Before Claim from Universal Parking Enforcement Letter

https://i.postimg.cc/rm08XrsK/Letter-Before-Claim-1.jpg

Letter Before Formal Legal Proceeding

https://i.postimg.cc/qBc7k2QS/IMG-4915.jpg

Thank you for your time
« Last Edit: Today at 01:06:54 pm by Mika »
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #9 on: »
The letter (the first one, the Letter Before Claim) should be responded to:
Quote
b) the defendant responding within a reasonable time – 14 days in a straight forward case and no more than 3 months in a very complex one. The reply should include confirmation as to whether the claim is accepted and, if it is not accepted, the reasons why, together with an explanation as to which facts and parts of the claim are disputed
as in
PRACTICE DIRECTION – PRE-ACTION CONDUCT AND PROTOCOLS – Civil Procedure Rules – Justice UK
justice.gov.uk


Your response at this point is really just for the record, to show that you’re engaged.

UPE appear to have issued the letter themselves rather than contracting it out to a bunch of contracrt lawyers.
« Last Edit: Today at 01:32:58 pm by jfollows »
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