Update. We did find a receipt for the payment which was uploaded to Parking Eye. I have just checked their website fully expecting the PCN to be cancelled to be cancelled. Instead I find a rejection of the appeal with a POPLA code.
As I have never been able to attach any PDFs to this site I'm copying and pasting the contents instead:
20 June 2024
Reference: Parking Charge Notice - POPLA Ref:
Dear Sir / Madam,
Thank you for your appeal in relation to the Parking Charge incurred on 31 May 2024 at 10:42, at
Chase Farm Hospital, Enfield - Patient & Visitor 2 car park.
We have reviewed the details outlined in your appeal and
can see that a payment to park was made on
the date of the event. Unfortunately, the tariff purchased was insufficient and did not cover the
entire duration of the stay. The terms and conditions and tariffs are outlined on the signage which
are on display throughout the car park.
We are writing to advise you that your recent appeal has been unsuccessful and that you have now
reached the end of our internal appeals procedure.
If you wish to have your case independently assessed, please be advised, there is an independent
appeals service (POPLA) which is available to motorists who have had an appeal rejected by a
British Parking Association Approved Operator. Contact information and further information can be
found enclosed. See also
www.popla.co.ukBy law we are also required to inform you that Ombudsman Services (
www.ombudsman- services.org/)
provides an alternative dispute resolution service that would be competent to deal with your
appeal. However, we have not chosen to participate in their alternative dispute resolution service.
As such should you wish to appeal then you must do so to POPLA, as explained above.
Please note, if the Parking Charge was issued in Scotland/Northern Ireland, only the driver can
appeal to POPLA (Parking on Private Land Appeals).
As a gesture of goodwill, we have extended the discount period for a further 14 days from the date
of this correspondence. If you appeal to POPLA, you will not be able to pay the discounted amount
in settlement of the Parking Charge, and the full value of the charge will be outstanding. In
addition, if your appeal to POPLA is unsuccessful, you will no longer be able to pay the discounted
amount and the full value of the charge will be due.
A payment can be made by telephoning 0330 555 4444, by visiting
www.parkingeye.co.uk/payments or alternatively by posting a cheque/postal order to Parkingeye Ltd,
PO Box 117, Blyth, NE24 9EJ. Please ensure you write your reference number on the reverse of any
cheque/postal order so the payment can be allocated.
If you have received this correspondence via email, please allow 24 hours for our systems to
reflect the discounted value before making a payment via our automated payment line or website.
Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ
Yours faithfully, Parkingeye Team
How can they possibly turn down the appeal since the driver paid what was asked for on the screen by contactless card.
PS today I rechecked the payment receipt and only just noticed that one of the digits for the VRN is missing.
Again though, with these payment machines you type in the VRN then select it when it comes up and confirm that that is your Registration Number.
PE clearly didn't notice that the receipt VRN printout did not match the reg number on the PCN just as the driver did not not. but again, the driver can only pay what is displayed on the screen.
I am now going to ask PALS at the hospital to intervene as they told me that I should wait to see if the appeal was rejected then call them back.
In your experience, how can they reject the appeal while admitting in the letter that the charge was paid according to what was requested?
Do I really need to go to POLA to cancel this?
Thanks again for your help and please can you look into why my images from Imagur cannot be displayed here.
