Author Topic: Parking Eye Chase Farm Hospital  (Read 455 times)

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Vike

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Parking Eye Chase Farm Hospital
« on: June 08, 2024, 06:25:27 pm »
You guys are going to think that I'm going out of my way to get PCNs just so I can appeal them: This is the 2nd PE charge that I have received as the registered keeper of this vehicle in the last month!

This time the driver entered the car park at Chase Park Hospital in Enfield and left an hour and fifty minutes later on 31st May 24.

Today I received a Parking charge from PE presumably for non payment. On checking the driver's phone we can see that there are two payments to Royal Free Radio(?)  both for 2.15, one for 29th May and one for 31st May, therefore payment was made for both parking sessions. We also have a printed receipt for payment on 29th May but not for 31st May. The driver states that the payment machine was not able to print receipts on 31st May and did not want to take time inputting an email address for a receipt so having confirmed that payment on the phone had been authorised believed that that was sufficient as proof of payment. The only thing to note is that although proof of payment is available on the device, there is no proof of which VRN this payment refers to.

I'm here again to seek advice as I am definitely going to appeal this as I refuse to pay PE on top of what has already been paid.

Is this simply a case of appealing to PE and expecting this charge to be cancelled once proof of payment is submitted or will they dispute the fact that we have no proof of the VRN and saying that the wrong vehicle may have been paid for. What proof can we get now that parking has already been paid, no receipts could be printed, and no email receipt requested.

Do I need to upload the PCN as usual or is this more straightforward?

Thank you guys for any advice. I promise I'm not deliberately collecting PCNs!



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DWMB2

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Re: Parking Eye Chase Farm Hospital
« Reply #1 on: June 08, 2024, 06:32:00 pm »
Parking Charges are like London buses  ;)

Yes, show us the documents. A copy of the receipt you mention might be useful too.

Before we get on to appeals, speak to the PALS department at the hospital, assuming someone involved was there to use/visit the hospital.

Vike

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Re: Parking Eye Chase Farm Hospital
« Reply #2 on: June 08, 2024, 07:25:39 pm »
Thanks @DWMB2

I'll upload as soon as I can and I'll contact PALS on Monday.

Vike

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Re: Parking Eye Chase Farm Hospital
« Reply #3 on: June 29, 2024, 05:58:39 pm »
Update. We did find a receipt for the payment which was uploaded to Parking Eye. I have just checked their website fully expecting the PCN to be cancelled to be cancelled. Instead I find a rejection of the appeal with a POPLA code.

As I have never been able to attach any PDFs to this site I'm copying and pasting the contents instead:

20 June 2024

Reference: Parking Charge Notice -  POPLA Ref:
Dear Sir / Madam,
Thank you for your appeal in relation to the Parking Charge incurred on 31 May 2024 at 10:42, at
Chase Farm Hospital, Enfield - Patient & Visitor 2 car park.
We have reviewed the details outlined in your appeal and can see that a payment to park was made on
the date of the event.
Unfortunately, the tariff purchased was insufficient and did not cover the
entire duration of the stay. The terms and conditions and tariffs are outlined on the signage which
are on display throughout the car park.
We are writing to advise you that your recent appeal has been unsuccessful and that you have now
reached the end of our internal appeals procedure.
If you wish to have your case independently assessed, please be advised, there is an independent
appeals service (POPLA) which is available to motorists who have had an appeal rejected by a
British Parking Association Approved Operator. Contact information and further information can be
found enclosed. See also www.popla.co.uk

By law we are also required to inform you that Ombudsman Services (www.ombudsman- services.org/)
provides an alternative dispute resolution service that would be competent to deal with your
appeal. However, we have not chosen to participate in their alternative dispute resolution service.
As such should you wish to appeal then you must do so to POPLA, as explained above.

Please note, if the Parking Charge was issued in Scotland/Northern Ireland, only the driver can
appeal to POPLA (Parking on Private Land Appeals).

As a gesture of goodwill, we have extended the discount period for a further 14 days from the date
of this correspondence. If you appeal to POPLA, you will not be able to pay the discounted amount
in settlement of the Parking Charge, and the full value of the charge will be outstanding. In
addition, if your appeal to POPLA is unsuccessful, you will no longer be able to pay the discounted
amount and the full value of the charge will be due.

A payment  can  be  made  by  telephoning  0330  555  4444,  by  visiting
www.parkingeye.co.uk/payments or alternatively by posting a cheque/postal order to Parkingeye Ltd,
PO Box 117, Blyth, NE24 9EJ. Please ensure you write your reference number on the reverse of any
cheque/postal order so the payment can be allocated.

If you have received this correspondence via email, please allow 24 hours for our systems to
reflect the discounted value before making a payment via our automated payment line or website.

Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ


Yours faithfully, Parkingeye Team

How can they possibly turn down the appeal since the driver paid what was asked for on the screen by contactless card.

PS today I rechecked the payment receipt and only just noticed that  one of the digits for the VRN  is missing.

Again though, with these payment machines you type in the VRN then select it when it comes up and confirm that that is your Registration Number.

PE clearly didn't notice that the receipt VRN printout did not match the reg number on the PCN just as the driver did not not. but again, the driver can only pay what is displayed on the screen.

I am now going to ask PALS at the hospital to intervene as they told me that I should wait to see if the appeal was rejected then call them back.

In your experience, how can they reject the appeal while admitting in the letter that the charge was paid according to what was requested?

Do I really need to go to POLA to cancel this?

Thanks again for your help and please can you look into why my images from Imagur cannot be displayed here.
« Last Edit: July 08, 2024, 09:55:11 pm by DWMB2 »


b789

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Re: Parking Eye Chase Farm Hospital
« Reply #5 on: June 30, 2024, 12:24:41 am »
Without expecting us to download the PDFs, you could simply convert them into jpg images and then host them on imgur.com, preferably following the instructions in the HELP thread and embedding them in the thread rather than forcing us to open the images on imgur.com
Never argue with an idiot. They will drag you down to their level and then beat you with experience. - Mark Twain.

Vike

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Re: Parking Eye Chase Farm Hospital
« Reply #6 on: June 30, 2024, 10:38:57 pm »
Thanks b789, but every time I try to embed the jpgs from imagur they never seem to show here. In fact the ones from my other thread one of the moderators had to sort it.

Let me try again and see what's going on.


DWMB2

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Re: Parking Eye Chase Farm Hospital
« Reply #7 on: June 30, 2024, 10:40:29 pm »
If you're struggling PM me with a link to the Imgur pages and I'll stick the BBcodes on here for you.

Vike

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Re: Parking Eye Chase Farm Hospital
« Reply #8 on: June 30, 2024, 11:25:29 pm »
Thank you




I've pmd you.
« Last Edit: June 30, 2024, 11:37:55 pm by Vike »

DWMB2

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Re: Parking Eye Chase Farm Hospital
« Reply #9 on: July 01, 2024, 09:31:44 am »
I'm waiting for Vike to redact some personal info on the notices, then I'll add them to the thread.

This problem looks to have been created by driver error, after they entered the wrong VRM when seeking to pay - how does payment work at this car park?

b789

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Re: Parking Eye Chase Farm Hospital
« Reply #10 on: July 01, 2024, 12:45:48 pm »
It would appear that this is a pay on exit car park where the driver enters their VRM into the machine, the machine shows the close up ANPR photo of the number plate when it entered the car park and the driver agrees that it is the correct VRM and the machine then calculates the payment due.

The NtK says exit was at 10:42 and the receipt says payment was made and 10:40.

However, the receipt does show a single digit missing from the entered VRM. Even so, their system should not allow a VRM that was not recorded entering the car park to be accepted on payment at exit.

The system is flawed and can be shown to be so if it accepted the VRM with the missing digit. At POPLA, they should be put to strict proof that their ANPR system logs show either the VRM for the vehicle or the ANPR photo of the incorrect VRM.
« Last Edit: July 01, 2024, 12:51:28 pm by b789 »
Never argue with an idiot. They will drag you down to their level and then beat you with experience. - Mark Twain.

Vike

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Re: Parking Eye Chase Farm Hospital
« Reply #11 on: July 01, 2024, 11:28:40 pm »
Thank you both. My point exactly. They accept that payment was made and I have re-submitted another appeal even though they say that "you have now reached the end of our internal appeals procedure." I asked them to please explain how the driver could possibly pay a tariff that was not requested by contactless card. They did not notice that there was a digit missing from the entered VRM same as the driver did not. Apparently there was a queue and raining and the driver was trying to be as quick as they could. I had already mentioned in the original appeal that the driver could not possibly pay anything other that what was requested by the machine therefore it was the software that requested an incorrect tariff. They have even said that as a gesture of goodwill I can pay the discounted charge until Wednesday! Maybe I should never have submitted the receipt as it was originally thought that the machine was unable to print receipts on that day, then the driver found the receipt and we assumed it was obviously an erroneously issued PPCN.

Would redacted copies still help? the name and address has already been redacted but the VRN and PCN number still remain.

Thank you for your help thus far.




Vike

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Re: Parking Eye Chase Farm Hospital
« Reply #12 on: July 02, 2024, 09:31:34 pm »


« Last Edit: July 02, 2024, 09:37:47 pm by DWMB2 »

Vike

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Re: Parking Eye Chase Farm Hospital
« Reply #13 on: July 02, 2024, 11:23:54 pm »
Update

I have emailed PALS at Chase Farm and attached the PPCN and NOR and hope that they can do the same as the Aldi manager  in getting the thing cancelled. I'll keep you updated.

sparxy

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Re: Parking Eye Chase Farm Hospital
« Reply #14 on: July 03, 2024, 03:21:02 am »
Is this a car park that's also barriered (I.e. you drive up to the barrier to exit, using a ticket or automatically through ANPR)?

If so, and it let the car out, surely that could only mean that they had paid...

I feel like there has been a few cases of these automated machines going screwy, first https://www.ftla.uk/private-parking-tickets/ecp-parking-pcn-payment-permit-not-enough-cover-treaty-centre-hounslow/ and I seem to recall another too...