Hello. Thanks so much for your help the other week. I've received this reply from MET parking. I'd be so grateful if you could tell me what I need to do next. Thank you so much.
Dear XXXX,
Re: Parking Charge Notice Number XXXX (Vehicle: XXXX)
Site: (237) McDonald's Shenley Road
Issue date: XXXX
POPLA Verification Code: XXXX
Thank you for your correspondence received in regards to the above parking charge.
The terms and conditions of parking are clearly stated on the signs prominently displayed around this site. These
include that parking is for customers whilst on the premises only and that there is a maximum permitted stay in this area
of 90 minutes. Your vehicle remained on site for longer than the maximum permitted stay therefore we believe the
charge was issued correctly and we are upholding it.
We are confident that there are sufficient signs, which are made using a retro-reflective vinyl that meets BS EN 12899-
1:2007 class RA1, the European Harmonised Standard for Road Traffic Signs, at this location bringing the terms and
conditions of parking to the attention of motorists. The signs are visible during the hours of darkness as they reflect light
from the lamp posts they are fixed to, ambient light and light from vehicles themselves. It remains the driver's
responsibility to check the signs where they park and comply with the terms and conditions of parking.
We are confident that our Notice to Keeper complies in all respects with the requirements of the Protection of Freedoms
Act and you are advised that where the charge has not been paid in full and 17 days has passed since we issued the
charge and we still do not know the name and address for service of court papers of the driver, we are entitled to pursue
the registered keeper for payment of the outstanding charge.
This decision, which has been based on the facts of the case and takes into account our consideration of any mitigating circumstances, is our final decision. You have reached the end of our internal appeals procedure and you now have a number of options:
1. Pay or, if you were not the driver of the vehicle at the time of the incident, request the driver to pay the parking charge
at the prevailing price of £60.00 within 14 days of today's date. Please note that if payment is not received by this date
the parking charge will be payable at £100.00 and further costs will accrue if the case is passed to our debt resolution
agents for collection or if we need to proceed with court action to collect the money due to us. Payment may be made
online at
www.paymetparking.com or by phone on 020 3781 7471.
2. Make an appeal to POPLA, the Independent Appeals Service, within 28 days of the date of this letter by going to the
online appeals system at:
www.popla.co.uk using verification code: XXXX Please note that POPLA will consider
the evidence of both parties and make their decision based upon the facts and application of the relevant law. Please
note that if you opt to appeal to POPLA, and should POPLA's decision NOT go in your favour, you will be required to
pay the full amount of £100.00. Please note if the contravention occurred in Scotland only the driver may appeal to
POPLA. By law we are also required to inform you that Ombudsman Services (
www.ombudsman-services.org) provides
an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not
chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do
so to POPLA as explained above.
3. If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery procedures and may
proceed with court action.
Yours sincerely
Appeals Department
