Lidl ticket

You wouldn't believe it, they've sent another one to my address. Apparently my vehicle parked for 1hr 42mins in Lidl

Anyone ?

Give us the background to this.

You mention "another one" but we cannot be expected to recall every previous case which has come up.

Also, a shot of the back of the PPN.

Was your vehicle parked in  Lidl for 1hr 42 mins?

Was your vehicle parked in  Lidl for 1hr 42 mins?

I get the impression that this is a double dip.

Let's wait for the facts from the OP rather than speculating.

hi. someone's mum's 83 and going through a really difficult time at mo with thyroid med changes and mirtazipine withdrawal. she's suicidal every day. anyway someone went to live with her for a MONTH in Liverpool. she uses this Lidl a lot. it's also across the road give or take from a shopping centre called the strand. all I can do is guess it was when we went to both. whenever we go over to the strand it's usually for a short time because it's run down. so majority of time we these people would have been in Lidl.
or maybe it was when my mother used her hairdressers across the rd. unable to get about on her own this person may have dropped her off then waited in Lidl carpark then used Lidl when she was finished. hairdressers, strand neither take a lot of time so I'm unsure when this ticket is for. it says a person parked for 1h 42mins. that's literally all I know.

<a href="https://freeimage.host/i/CjxYVQR"><img src="https://iili.io/CjxYVQR.th.jpg" alt="CjxYVQR.th.jpg" border="0"></a>

anyone ?

Everyone on this forum are volunteers, no one is being paid to give advice.

The very first step you should have done when you received the notice, is go back to the Lidl and speak to management there, or failing that, Lidl customer services. If you were indeed a genuine customer.

It is also time to crack open the Protection of Freedoms Act Schedule 4: https://www.legislation.gov.uk/ukpga/2012/9/schedule/4

There is a specific section for the "Notice to Keeper" (9, as your notice is the first), and within that section, it states what the notice must include. The definitions of key words are at the very top of the Schedule. Note that when it states it "MUST" include certain information, that information should be word for word as per the legislation.

Note down any points where you feel the notice falls short, and get back to us.

It is advisable on the first response back to them to not indicate which point they have failed to comply on, but keep all the ammunition for the fight if they continue.

My advice is to answer simple questions with simple answers.

If a driver of your vehicle parked for 1h42m in a car park with a shorter time limit then the driver entered into a contract by reading the signs and by parking. The registered keeper is being invoiced for payment and can either identify the driver or can be held liable directly if the parking company correctly uses the provisions of the Protection of Freedoms Act 2012.

I read elsewhere that the time limit is likely to be 90 minutes, on top of which a 10 minute “grace period” is added, but 1h42m exceeds this by 2 minutes.

Parking Eye usually complies reasonably well. But as @sparxy has said, you can check for yourself.

However Lidl themselves are the best route to getting this cancelled.

I have heard from powers above that the instore management team cannot help, so it would seem a better idea to get in touch with Lidl customer services.

I have also done some digging. If you have a receipt, Lidl have a flow for this on their site.

Go to https://customer.care.lidl.co.uk/SelfServiceUK/s/

Open the "AI Customer Chat" using the blue icon on the bottom right

Type in Parking Charge. Itll show you two options, click Parking Charge. Answer the questions. Itll get you to upload your letter.

Hopefully they will cancel it that way. The alternative is to contact via email (if you can find an email address), or last resort, phone, preferably recording the call.

thank you