Author Topic: Letter of Claim - DCB Legal  (Read 6961 times)

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Re: Letter of Claim - DCB Legal
« Reply #15 on: »
Thank you and yes the claim is signed as per link below by Sarah Ensall:
https://imgur.com/a/umyJS2Y

Also I have gone to look at the claim online, also picture should be in above link, as online portal does not seem to recognise claim number.

Does this mean I need to submit paper forms and if so can I submit a separate sheet fr defence so I can copy and paste information directly from your post?

Thanks,
Helen
« Last Edit: September 27, 2025, 09:29:49 pm by helenwhite00 »

Re: Letter of Claim - DCB Legal
« Reply #16 on: »
If you cannot get into your MCOL portal, then follow the following advice:

Here is the defence and link to the draft order that goes with it. You only need to edit your name and the claim number. You sign the defence by typing your full name for the signature and date it. There is nothing to edit in the draft order.

When you're ready you combine both documents as a single PDF attachment and send as an attachment in an email to claimresponses.cnbc@justice.gov.uk and CC in yourself. The claim number must be in the email subject field and in the body of the email just put: "Please find attached the defence and draft order in the matter of [claimant] v [your full name] Claim no.: [claim number]."

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

Euro Car Parks Ltd

Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE

1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16.7.3(1);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts)

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant attaches to this defence a copy of a draft order approved by a district judge at another court. The court struck out the claim of its own initiative after determining that the Particulars of Claim failed to comply with CPR 16.4. The judge noted that the claimant had failed to:

(i) Set out the exact wording of the clause (or clauses) of the terms and conditions relied upon;

(ii) Adequately explain the reasons why the defendant was allegedly in breach of contract;

(iii) Provide separate, detailed Particulars of Claim as permitted under CPR PD 7C.5.2(2).

(iv) The court further observed that, given the modest sum claimed, requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, the judge struck out the claim outright rather than permitting an amendment.

5. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim for the Claimant’s failure to comply with CPR 16.4.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Draft Order for the defence

As for the fact that the Claim Form has been signed by an unauthorised person, send the following email to info@dcblegal.co.uk and CC yourself:

Quote
Subject: Claim [claim number] – N1SDT Claim Form signed by 'Head of Legal', authority to conduct litigation

Dear Sir/Madam,

I refer to the Claim Form with the Particulars of Claim (Form N1SDT) filed/served in this claim. It is signed “Sarah Ensall”, position “Head of Legal”, and purports to be signed on behalf of the claimant’s solicitor.

Please confirm by return:

Ms Ensall's, capacity, and whether they are an authorised person within the meaning of the Legal Services Act 2007 with current rights to conduct litigation (provide SRA/CILEX number and practising status). If not authorised,
The precise exemption relied upon under Schedule 3 of the Legal Services Act 2007 that permits that individual to conduct litigation and sign the NSDT in these proceedings (enclose the sealed court order or the specific statutory provision, as applicable).

For the avoidance of doubt:

• Preparing, signing, filing or serving an N1SDT is conduct of litigation.
• Following Mazur v Charles Russell Speechlys LLP, unqualified employees may assist but cannot themselves conduct litigation unless authorised or exempt.

Action required:

• Confirm the above within 7 days.
• If the document was not signed by an authorised (or exempt) person, file and serve a compliant N1SDT personally signed by an authorised person, with their full name clearly stated.

Costs and regulatory notice:

If the N1SDT was signed by a person not authorised or exempt, or must be re-filed/served to correct the signer’s identity/status, I, as a litigant in person, will treat this as unreasonable conduct. In line with Mazur and CPR 27.14(2)(g), I will invite the Court, in its discretion, to order the claimant to pay the defendant’s costs caused by your firm’s irregular conduct and, if appropriate, to consider wasted costs against representatives.

Further, conducting a reserved legal activity without entitlement is a criminal offence under the Legal Services Act 2007. If any unauthorised conduct of litigation has occurred, I will report the matter to the SRA without further notice and reserve all rights to place this correspondence before the Court.

Yours faithfully,

[Full name]
[Postal address]
[Email]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Letter of Claim - DCB Legal
« Reply #17 on: »
Thanks again for the information and as I don’t have a PDF scanner have found the online version of N9B form that I assume I can use:



Then I fill this in and include along with defence form that I sign as above and convert to PDF.

Thanks,
Helen

Re: Letter of Claim - DCB Legal
« Reply #18 on: »
NO!!! You don't need any "scanner"!

Create the defence as a PDF file. You can use something like Word or (if on a Mac) Pages, or any basic word processor to copy and paste what I provided above and just fill in the placeholders where necessary with your full name and the claim number. The draft order I linked to does not require any editing and is already in PDF format.

There is no ned to sign anything being submitted electronically. Simply typing your full name for the signature is sufficient.

When you have edited the defence as necessary, simply save it or export it as a PDF file. Then, you simply email to the address provided with both those PDF files (the defence and the draft order) attached to the email. End of!

Ideally, you should try and merge both PDF files into a single PDF but if you don't know how, then as two separate documents will not matter too much.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Letter of Claim - DCB Legal
« Reply #19 on: »
Ok think I got it.

I have created a PDF of the defence provided and just added info advised such as claim number and signature.

Then I have combined this with the draft order that did not need any updates and mailed PDF as per instructions.

I have also mailed DCB legal re. authority to conduct litigation.

Will let you know once I hear anything back.

Thanks,
Helen.

Re: Letter of Claim - DCB Legal
« Reply #20 on: »
So today I received the following email from bulklitigation@dcblegal.co.uk:


Good Morning

Having reviewed the content of your defence, we write to inform you that our client intends to proceed with the claim.

In due course, the Court will direct both parties to each file a directions questionnaire. In preparation for that, please find attached a copy of the Claimant's, which we confirm has been filed with the Court.

Without Prejudice to the above, in order to assist the Court in achieving its overriding objective, our client may be prepared to settle this case - in the event you wish to discuss settlement, please call us on 0203 434 0433 within 7 days and make immediate reference to this correspondence.

If you have provided an email address within your Defence, we intend to use it for service of documents (usually in PDF format) hereon in pursuant to PD 6A (4.1)(2)(c). Please advise whether there are any limitations to this (for example, the format in which documents are to be sent and the maximum size of attachments that may be received). Unless you advise otherwise, we will assume not.

 
Kind Regards,
Litigation Support
DCB Legal Ltd




Re: Letter of Claim - DCB Legal
« Reply #21 on: »
And link to questionnaire DCB legal attached:

https://helen-white.imgbb.com/


Looks from that DCB Legal either want moderation or for a judge to rule on submitted evidence without an in person hearing.


They also have not responded at all to the email I sent re. Sarah Ensall having signed as an unauthorised person.

Hence if you could advise again on next steps…?
« Last Edit: November 03, 2025, 11:19:45 pm by helenwhite00 »

Re: Letter of Claim - DCB Legal
« Reply #22 on: »
Stop trying to read something into their N180 that isn' there. It is all normal and you will be filing your own.

When you receive your own N180 or your MCOL history shows yours has been sent, just follow this advice:

Having received your own N180 (make sure it is not simply a copy of the claimants N180) or been notified on MCOL that yours has been sent, do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own N180 DQ here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question
.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.

As DCB Legal have not responded to the email, send the following chaser and let us know if they do not respond within 7 days:

Quote
Subject: Claim [claim number] – Non-response to 28 September correspondence

Dear Sir/Madam,

I wrote to you on 28 September 2025 regarding the N1SDT Claim Form signed “Sarah Ensall – Head of Legal”, requesting confirmation of her authorisation or exemption under the Legal Services Act 2007 to conduct litigation.

You have failed to respond within the seven-day period specified. Please treat this as a formal reminder. Unless a full written response is received within three working days, I will place both emails before the Court and refer the non-compliance to the SRA as part of a regulatory complaint concerning potential unauthorised conduct of litigation.

Yours faithfully,

[Full name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Letter of Claim - DCB Legal
« Reply #23 on: »
Thanks once again for the info.

I haven’t yet received my own N180, once I do will let you know if any questions.

I did send the follow-up email to DCB Legal on Sarah Ensall last Tuesday but they have not responded so can you let me know how I take this forward with the court…?

Thanks,
Helen.

Re: Letter of Claim - DCB Legal
« Reply #24 on: »
Send all the following emails...

To info@dcblegal.co.uk and CC yourself:

Quote
Subject: Claim [claim number] – Notice of escalation following continued non-response

Dear Sir/Madam,

I refer to my emails of 28 September 2025 and 3 November 2025 concerning the N1SDT Claim Form signed “Sarah Ensall – Head of Legal”, requesting confirmation of her authorisation or exemption under the Legal Services Act 2007 to conduct litigation.
You have failed to respond to either email.

As warned, I have now taken the following actions:

Court notification – Both previous emails and this correspondence have been provided to the Court with a request that the issue of the signer’s authority be considered at the appropriate stage. I have invited the Court to treat your failure to engage as unreasonable conduct and to consider a costs order under CPR 27.14(2)(g).
Regulatory escalation – A formal complaint has been submitted to the SRA concerning the potential unauthorised conduct of litigation, including the filing and signing of a Claim Form by a person whose authorisation or exemption has not been confirmed despite repeated requests.

For completeness, I remain willing to receive your confirmation as to Ms Ensall’s authorised status or exemption under Schedule 3 of the Legal Services Act 2007, together with her SRA or CILEX number and practising status, should you wish to belatedly provide it.

Yours faithfully,

[Full name]

The following as a PDF attachment in an email to the court at CaseProgression.CNBC@justice.gov.uk and CC DCB Legal and yourself:

Quote
Subject: Claim [claim number] – Notice Regarding Signer’s Authority to Conduct Litigation

Dear Sir/Madam,

I write as the Defendant in this matter.

On 28 September 2025, I emailed the Claimant’s solicitors, DCB Legal Ltd, requesting confirmation that the individual who signed the N1SDT Claim Form (“Sarah Ensall – Head of Legal”) is authorised or exempt under the Legal Services Act 2007 to conduct litigation. Preparing and signing an N1SDT is conduct of litigation, as confirmed in Mazur & Anor v Charles Russell Speechlys LLP [2025] EWHC 2341 (KB).

I received no response.

On 3 November 2025, I sent a formal reminder giving DCB Legal three further days to respond.

No reply was received.

In accordance with my warning to them, I now formally place this correspondence before the Court. I respectfully invite the Court to note:

1. The Claimant’s solicitors have failed to provide any confirmation that the signer of the Claim Form is authorised or exempt to conduct litigation.
2. This raises a legitimate issue under the Legal Services Act 2007 concerning potential unauthorised conduct of litigation.
3. I ask the Court, at the appropriate stage, to take this into account when considering compliance and conduct.
4. I also ask the Court to consider whether the Claimant’s prolonged failure to engage with reasonable procedural enquiries amounts to unreasonable conduct for the purposes of CPR 27.14(2)(g), including the costs I have incurred in dealing with this issue as a litigant in person at the rate of £24 per hour.

I confirm that I have simultaneously raised this issue with the Solicitors Regulation Authority.

Yours faithfully,

[Full name]
[Address]
[Email]

In the email, add this to the body:

I am the Defendant in the above claim. Please place the attached notice on the court file.

And to the SRA at report@sra.org.uk and CC yourself:

Quote
Subject: Regulatory Complaint – Potential Unauthorised Conduct of Litigation by DCB Legal Ltd (Claim [claim number])

Dear SRA Investigations,

I wish to raise a regulatory complaint concerning potential unauthorised conduct of litigation by DCB Legal Ltd.

Background
DCB Legal Ltd filed and served a Claim Form (Form N1SDT) in claim [claim number]. The Claim Form was signed by “Sarah Ensall”, described as “Head of Legal”. The form purports to have been signed on behalf of the Claimant’s solicitor.

Preparing, signing, filing or serving an N1SDT constitutes “conduct of litigation”, a reserved legal activity under the Legal Services Act 2007 (LSA 2007). The High Court confirmed in Mazur & Anor v Charles Russell Speechlys LLP [2025] EWHC 2341 (KB) that unqualified employees may assist solicitors but cannot themselves conduct litigation unless authorised or exempt.

Attempts to clarify authorisation

On 28 September 2025, I wrote to DCB Legal requesting confirmation that Ms Ensall is authorised or exempt to conduct litigation, and asked for her SRA or CILEX practising details.

No reply was received.

On 3 November 2025, I sent a formal reminder allowing three further days for a response.

No reply was received.

Both emails are attached.

Reason for complaint
DCB Legal have:

• Filed a Claim Form signed by a person whose authorisation or exemption has not been confirmed.
• Failed to provide any clarification despite two written requests.
• Provided no evidence that the individual signing the claim form has the required authorisation, practising certificate, or statutory exemption under Schedule 3 LSA 2007.

This raises a potential breach of:

• The Legal Services Act 2007 (conducting a reserved legal activity without authorisation or exemption);
• SRA Principles (integrity, accountability, transparency);
• SRA Code of Conduct for Firms (particularly paragraphs 2.1 and 8.1).

I ask the SRA to determine:

1. Whether Ms Ensall is authorised or exempt to conduct litigation;
2. Whether the filing and signing of the N1SDT constituted unauthorised conduct of litigation;
3. Whether DCB Legal and/or any individual has breached the SRA Principles or Code of Conduct.

Please let me know if further documents or clarification are required.

Yours faithfully,

[Full name]
[Postal address]
[Email]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Letter of Claim - DCB Legal
« Reply #25 on: »
I been away for 12 days and the form N180 form had arrived when I got back ands needs to be emailed before the 1st of December but had a few questions:

When do I provide the information that I have already paid at least part of the amount…?

Does this mean the case may now go to court or is it still unlikely to get that far…?

If it does get that far I have no idea what I should ask or follow-up to responses but hoping if needed someone on here can help with that.

There will be dates due to work I can’t make but as timelines on my study still being sorted I don’t know when these will be so can I update availability dates later…?

Thanks as always,
Helen.

Re: Letter of Claim - DCB Legal
« Reply #26 on: »
Did you send the last 3 emails I advised?

H1. When do you mention that you already paid £100?

Still not yet.

The defence you filed is deliberately confined to the defective Particulars of Claim (CPR 16.4 issue). At this stage you do not add facts or start arguing about payment. The right place for the £100 point is your witness statement and evidence bundle, if the claim ever gets that far. That’s when you will:

– Exhibit the DRP letter showing the £100 figure
– Exhibit your bank statement showing the £100 payment
– Explain in a short narrative that the “principal” sum was paid months ago and the only thing now pursued is an invented add-on

Nothing about that needs to go on the N180.

2. Does getting an N180 mean it will definitely go to a hearing?

No. The N180 is just the next procedural step (Directions Questionnaire). It means the claim has moved past the acknowledgement/defence stage and the court is now deciding:

– Which track (small claims – it will be)
– Which local court
– Whether to list a hearing, and roughly when

Over 99% of private parking claims are discontinued by DCB Legal after after directions are given, especially where a proper defence has been filed. You must assume it might go to a hearing (highly unlikely) and complete everything properly, but it is more likely than not – that they will discontinue later once they realise you’re not an easy win.

3. If it does go to a hearing, will you get help with what to say?

Yes.

If it reaches the witness statement stage, you will:

– Draft a short, clear witness statement telling your side
– Include the fact and proof of the £100 payment
– Attach key exhibits (DRP letter, payment proof, any earlier correspondence)

You won’t be left to guess what to say. Post back here when the court sends you the Notice of Allocation and directions (with the WS deadline) and we can walk you through the WS and evidence step by step.

4. What do you do about dates you can’t attend on the N180?

On the N180 there is a box asking about dates in the next few months when you definitely cannot attend a hearing (holidays, booked exams, immovable work commitments, etc.).

– If you already know any fixed dates you cannot do, list them now.
– If you genuinely don’t yet know your study/work pattern, you can leave that section blank for now.

If the court later lists a hearing on a date you cannot attend (because of exams, a fixed work rota, pre-booked holiday etc.), you can then write to the allocated court as soon as you know asking for the date to be moved, explaining why and attaching evidence if possible. It’s not ideal to rely on a change later (it may involve an application and fee), so do include any known “blackout” dates now, but don’t worry if you can’t predict everything.

Quick reminder for the N180 itself:

– Small claims track: Yes
– Your local court: request your nearest one
– Mediation: mandatory only to "attend" the call
– Witnesses: put “1 – the Defendant
– Sign by simply typing your full name and date it
– Email a copy to the court (CNBC) and a copy to DCB Legal before the deadline.

You've already been advised on how to complete and where to email the N180.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Letter of Claim - DCB Legal
« Reply #27 on: »
Hi and thanks again for the help.

I sent the DQ on Friday to DQ.CNBC@justice.gov.uk and info@dcblegal.co.uk.

Had sent the other 3 emails re. Sarah Ensall a few days earlier as soon as I got back.

Will let you know as soon as I hear anything more.

Thanks,
Helen.
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Re: Letter of Claim - DCB Legal
« Reply #28 on: »
I received below email response from DCB Legal (email in next post) today and so do I respond to them and what is any other further follow-up do I do in relation to this….?
 
Also below response is not just a cut and paste, they are responding to my specific case and so it does sound like they intend to proceed take it to court and so if they send a solicitor for that I will not know how to respond to questions and their responses as with the written correspondence I can ask for advice on this forum but won’t be able to do that in court….?
 
Finally they keep saying I haven’t paid and keep ignoring the communications I sent them detailing the £100 paid, so I am guessing they with argue they never received that money as it didn’t go directly to them but another company (Debt Recovery Plus) they used so will it be enough that I can show from my bank statement the money was paid to Debt Recovery Plus as they had sent me a letter relating to this matter…?
 
Thanks,
Helen

Re: Letter of Claim - DCB Legal
« Reply #29 on: »
Dear Helen Elizabeth White,
 
I write further to our correspondence dated 03/12/2025 in acknowledgement of your complaint. I have conducted a full review of the issues raised within your complaint and the outcome of this review is detailed below.
 
For context, your file relates to an unpaid Parking Charge issued on the 19/10/2023 at Hill Street – Birmingham due to the P&D/permit purchased did not cover the date and time of parking. DCB Legal were instructed on 03/06/2025 by our Client, Euro Car Parks Limited as all previous attempts to recover payment were unsuccessful and no successful appeal was lodged.
 
Upon instruction, DCB Legal issued a formal Letter of Claim in accordance with the Pre-Action Protocol. We received no payment; hence, a Claim was issued against you on the 16/09/2025 under Claim Number XXXXXXXX. You filed a Defence dated 30/09/2025.
 
For clarity, all employees of DCB Legal operate under the oversight and supervision of its qualified Solicitors and all processes/files are reviewed and approved by our Solicitors before any legal action is taken.
 
In respect to your reference to the Legal Services Act 2007 and the recent well-known case law of Mazur v Charles Russell Speechlys, we can confirm that in line with standard practices, DCB Legal is currently reviewing its operational processes with a view to ensuring continued compliance within the supervisory framework and regulatory requirements. We are aware that we are not the only Solicitors firm to be reviewing its processes, and this affects activities across the legal industry.
 
Due to the above, the Claim Form has been served in line with the Legal Service Act, as such your comments bear no relevance to your case.
 
Due to the above review and the history of your file, DCB Legal will not be upholding your complaint. If payment is made of the Claim balance of £281.76, then legal proceedings will cease. Failure to make payment will result in the continuation of legal proceedings.
 
DCB Legal are meeting their legal obligations and are continuing to act professionally, as such we consider your complaint file closed. Payment can be made via bank transfer to our designated client account: -
 
•                     Account Name: DCB Legal Ltd Client Account
•                     Sort Code: 20-24-09
•                     Account Number: 60964441
 
You must quote the correct case reference 711200094142ECPL when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.
 
Alternatively, you can contact DCB Legal Ltd on 0203 434 0424 to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online/
 
 
Kind Regards,
 
Rhiannon Marsh
Complaints and Compliance Associate
DCB Legal Ltd