Dear Helen Elizabeth White,
I write further to our correspondence dated 03/12/2025 in acknowledgement of your complaint. I have conducted a full review of the issues raised within your complaint and the outcome of this review is detailed below.
For context, your file relates to an unpaid Parking Charge issued on the 19/10/2023 at Hill Street – Birmingham due to the P&D/permit purchased did not cover the date and time of parking. DCB Legal were instructed on 03/06/2025 by our Client, Euro Car Parks Limited as all previous attempts to recover payment were unsuccessful and no successful appeal was lodged.
Upon instruction, DCB Legal issued a formal Letter of Claim in accordance with the Pre-Action Protocol. We received no payment; hence, a Claim was issued against you on the 16/09/2025 under Claim Number XXXXXXXX. You filed a Defence dated 30/09/2025.
For clarity, all employees of DCB Legal operate under the oversight and supervision of its qualified Solicitors and all processes/files are reviewed and approved by our Solicitors before any legal action is taken.
In respect to your reference to the Legal Services Act 2007 and the recent well-known case law of Mazur v Charles Russell Speechlys, we can confirm that in line with standard practices, DCB Legal is currently reviewing its operational processes with a view to ensuring continued compliance within the supervisory framework and regulatory requirements. We are aware that we are not the only Solicitors firm to be reviewing its processes, and this affects activities across the legal industry.
Due to the above, the Claim Form has been served in line with the Legal Service Act, as such your comments bear no relevance to your case.
Due to the above review and the history of your file, DCB Legal will not be upholding your complaint. If payment is made of the Claim balance of £281.76, then legal proceedings will cease. Failure to make payment will result in the continuation of legal proceedings.
DCB Legal are meeting their legal obligations and are continuing to act professionally, as such we consider your complaint file closed. Payment can be made via bank transfer to our designated client account: -
• Account Name: DCB Legal Ltd Client Account
• Sort Code: 20-24-09
• Account Number: 60964441
You must quote the correct case reference 711200094142ECPL when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.
Alternatively, you can contact DCB Legal Ltd on 0203 434 0424 to make payment over the telephone or online at
https://dcblegal.co.uk/response/pay-online/ Kind Regards,
Rhiannon Marsh
Complaints and Compliance Associate
DCB Legal Ltd