3. GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
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Author Topic: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location  (Read 1722 times)

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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #15 on: »
How should I appeal to the IAS? What do I include in it and what do I say?
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #16 on: »
I’m not sure how to appeal to the IAS. If you could let me know how to frame the appeal, as I don’t want it to get rejected, please.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #17 on: »
Quote from: Shadow_77 on January 30, 2026, 09:55:54 am
I don’t want it to get rejected, please.
There's a very fair chance it will, regardless of merit. The IAS is a kangaroo court.

We can't always write full drafts for people, but if you draft something up we can offer feedback. I'd frame it clearly and include photos. Your appeal would seem to be on fairly simple lines:
  • Your vehicle did not park - it was there for a few seconds whilst performing a 3 point turn (or similar)
  • The images on the PCN show an entirely different car. Your car is a BMW [MODEL] whilst the one pictured is a Nissan Note
You could perhaps demonstrate the second point by comparing the photo on the PCN with a photo taken from a similar angle of your vehicle, to show it is obviously different. You could also highlight the Nissan badge.

It's hard to make out the VRM of the Nissan in the pictures, but it seems to start with an 'M'. If yours doesn't, highlight this too. The goal is essentially to make it as blindingly obvious as possible that they've got the wrong vehicle.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #18 on: »
GXS seem to have catastrophically failed to perform their required due diligence and issued a charge to the keeper of the wrong vehicle.
They've now maintained their position even after their error was pointed out to them.
Doesn't that constitute a thumping GDPR failure?
What would be the chances for a counterclaim of £500-750 or thereabouts?
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #19 on: »
Quote from: Fluffykins on January 30, 2026, 10:58:15 am
What would be the chances for a counterclaim of £500-750 or thereabouts?
They'd have to issue a claim first for a counterclaim. A standalone claim could be pursued. But I would agree that it would appear to constitute a misuse of personal data.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #20 on: »
Hello urgently need some help .

I’ve tried starting the appeal on the IAS website just now, but when I put in the PCN number and reg, it says “Your PCN or Registration Number has not been recognised. Please try again.”


It also says to contact the operator if this happens after rejection. 


The deadline is tomorrow (28 days from rejection on 26 Jan).
Has anyone seen this before? What should I do if it’s not fixed in time? Is there a way to get an extension? It’s not my fault the operator gxs hasn’t given my details to ias.

I was about to appel on the IAS website as i’m still within in the time frame and then I face this problem . Thanks
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #21 on: »
Complain to GXS about this.

I wouldn't panic too much if you can't appeal to the IAS, whilst it's always worth a go, they rarely accept appeals anyway.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #22 on: »
definitely complain to GXS, you may be surprised. I had a pcn dropped by them on second appeal/complaint for  blatant failure to notice a valid ticket on the dash even seen in their pics.
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Quote from: andy_foster
Mick, you are a very, very bad man
Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #23 on: »
What should I do first?


Contact GXS to correct the IAS error? Then file an appeal with the IAS? Then, submit a complaint to GXS? And then claim ££ for misuse of my personal data?
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  3. GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location