3. GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
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Author Topic: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location  (Read 8180 times)

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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #15 on: »
How should I appeal to the IAS? What do I include in it and what do I say?
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #16 on: »
I’m not sure how to appeal to the IAS. If you could let me know how to frame the appeal, as I don’t want it to get rejected, please.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #17 on: »
Quote from: Shadow_77 on January 30, 2026, 09:55:54 am
I don’t want it to get rejected, please.
There's a very fair chance it will, regardless of merit. The IAS is a kangaroo court.

We can't always write full drafts for people, but if you draft something up we can offer feedback. I'd frame it clearly and include photos. Your appeal would seem to be on fairly simple lines:
  • Your vehicle did not park - it was there for a few seconds whilst performing a 3 point turn (or similar)
  • The images on the PCN show an entirely different car. Your car is a BMW [MODEL] whilst the one pictured is a Nissan Note
You could perhaps demonstrate the second point by comparing the photo on the PCN with a photo taken from a similar angle of your vehicle, to show it is obviously different. You could also highlight the Nissan badge.

It's hard to make out the VRM of the Nissan in the pictures, but it seems to start with an 'M'. If yours doesn't, highlight this too. The goal is essentially to make it as blindingly obvious as possible that they've got the wrong vehicle.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #18 on: »
GXS seem to have catastrophically failed to perform their required due diligence and issued a charge to the keeper of the wrong vehicle.
They've now maintained their position even after their error was pointed out to them.
Doesn't that constitute a thumping GDPR failure?
What would be the chances for a counterclaim of £500-750 or thereabouts?
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #19 on: »
Quote from: Fluffykins on January 30, 2026, 10:58:15 am
What would be the chances for a counterclaim of £500-750 or thereabouts?
They'd have to issue a claim first for a counterclaim. A standalone claim could be pursued. But I would agree that it would appear to constitute a misuse of personal data.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #20 on: »
Hello urgently need some help .

I’ve tried starting the appeal on the IAS website just now, but when I put in the PCN number and reg, it says “Your PCN or Registration Number has not been recognised. Please try again.”


It also says to contact the operator if this happens after rejection. 


The deadline is tomorrow (28 days from rejection on 26 Jan).
Has anyone seen this before? What should I do if it’s not fixed in time? Is there a way to get an extension? It’s not my fault the operator gxs hasn’t given my details to ias.

I was about to appel on the IAS website as i’m still within in the time frame and then I face this problem . Thanks
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #21 on: »
Complain to GXS about this.

I wouldn't panic too much if you can't appeal to the IAS, whilst it's always worth a go, they rarely accept appeals anyway.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #22 on: »
definitely complain to GXS, you may be surprised. I had a pcn dropped by them on second appeal/complaint for  blatant failure to notice a valid ticket on the dash even seen in their pics.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #23 on: »
What should I do first?


Contact GXS to correct the IAS error? Then file an appeal with the IAS? Then, submit a complaint to GXS? And then claim ££ for misuse of my personal data?
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #24 on: »
Hello,


So GXS have sent a Final Reminder on 24/02/2026 demanding £170 now. And today I’ve received a debt recovery letter from TRACE Debt Recovery (I’ve attached) Anything to worry about?

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Is this complaint draft good enough to send to GXS? Thanks

Subject: Complaint - Wrong Vehicle & Multiple Breaches

Dear GXS Services Ltd,


Parking Charge Number  - 
Vehicle  Registration - 


As per your complaints policy, I am making a formal complaint about your conduct and service in this case.


I am the registered keeper of the vehicle.


The PCN was issued on 02/01/2026 for an alleged “Unauthorised Vehicle” contravention at “Arlington Seaside, Southampton, SO14 1NB” on 29/12/2025 at 11:33.


I submitted an appeal to you on 14/01/2026, highlighting multiple errors, but your rejection letter dated 26/01/2026 was generic and failed to address any of the issues raised. You have maintained your position despite the clear errors being pointed out, demonstrating a complete lack of due diligence. I suggest that you review the appeal that was sent to you on 14/01/2026 as I will not be reiterating the points in detail here again.


The core issue is that your evidence shows a completely different vehicle.


A white Nissan (with registration starting with letter M) . The vehicle in your evidence is clearly not my BMW 1 Series, as we are both aware that my registration begins with “N,” whereas your photos show a registration beginning with “M.”


There is no single photo evidence GXS Services has provided showing my full vehicle parked in a restricted bay to prove any breach occurred. This indicates that my personal data was unlawfully obtained in direct breach of the KADOE contract. Your failure to perform the mandatory manual quality control check on the ANPR photographic evidence - as required by Section 21 and Schedule 1 of the IPC Code of Practice - meant that you lacked the ‘reasonable cause’ under the DVLA’s KADOE contract to request my details, resulting in unlawful processing of my data. You issued the charge to the keeper of the wrong vehicle and maintained this stance even after I pointed it out in my appeal.


Additional serious failures include:
•  The isolated plate photo of my vehicle has no context , no time or date stamp.
•  No period of parking is specified in the NTK (only a single timestamp)
•  The location “Arlington Seaside” is unverifiable and does not exist (postcode SO14 1NB is Sussex Road).
•  Your rejection letter included irrelevant Google Maps screenshots that are not from 29th December 2025.
•  The IAS portal did not recognise my PCN/ Registration because you failed to upload the rejection details, preventing me from appealing within the 28-day deadline.


And now you have issued a Final Reminder dated 24/02/2026 demanding £170. For what breach? You have also passed the case to TRACE Debt Recovery UK Limited who sent a letter dated 12/03/2026 demanding £170 and any additional charges . This escalation is appalling and appears to result directly from the errors GXS Services have already made.


I require you to cancel the Notice to Keeper immediately, as you have no grounds to charge me, and to remove my personal data from your systems and confirm in writing that this has been done. Furthermore, I require you to instruct TRACE Debt Recovery to cease all collection activity,  remove all my personal data from their systems and confirm in writing that this has been done.


Attached:
•  Original NTK
•  My appeal to you and your rejection letter
•  Council parking ticket
•  Side-by-side vehicle comparison photos
•  Zoomed image of Nissan badge/VRM
•  Screenshot of IAS portal error
•  Final Reminder letter
•  Trace Debt Recovery letter


I expect an acknowledgement within 14 days as per your policy.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #25 on: »
Your evidence is so strong that I'd personally ignore all correspondence and wait for the Letter Before Claim.

At which point you could submitted a generic response.

They will then issue a County Court Claim.

At that point I would immediately issue a counter claim for £700 - £800 ish setting out the complete misuse of your personal data etc.

They won't be expecting a counter claim since their normal MO is to issue a claim purely to bully the defendant.

Keep all debt letters / reminders / threat-o-grams etc and basically charge them for each one in your counter claim.
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #26 on: »
Okay thanks. I will send this complaint and wait for their response
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Re: GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location
« Reply #27 on: »
Quote from: InterCity125 on March 23, 2026, 10:32:56 am
Your evidence is so strong that I'd personally ignore all correspondence and wait for the Letter Before Claim.
Personally, I'd agree with the OP's suggestion of sending the complaint. It is likely to fall on deaf ears, of course, but a counterclaim may be strengthened by showing a pattern of ongoing misuse, and failure to rectify mistakes despite multiple attempts by the counter-claimant to point out the misuse. As I often say on here, courts expect litigation to be the last resort.

Arguments for unreasonable behaviour in the matter of costs (in respect of the initial claim), and arguments in any counterclaim may appear far stronger if the OP can show the parking company have continued with a hopeless case/misuse of his data despite continued efforts by the OP to resolve this, compared to a situation where the OP sits back and does nothing in the hope of totting up the highest possible bill in a counterclaim.
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  3. GXS Services PCN – Unauthorised Vehicle – Different car in evidence, no timestamp on plate, unverifiable location