Author Topic: Excel Parking PCN - Keying Error - Crown Street Car Park, Leeds, LS2 7DE  (Read 1868 times)

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Hi All,

First time poster here, looking for advice.

I am the keeper of the vehicle.

PCN was delivered on the 15th Jan, dated to the 6th Jan for a "Failure to purchase the parking tariff for the registration mark of the vehile on sire and/or within the time allowed".
The value of the PCN invoice is for the usual £60 increased to £100 after 14 days.

The issue at hand is the first digit of the VRM was entered into the ticket machine, and no further characters could be entered and payment was prompted.

I have already proceeded with an IAS "appeal" which has just been denied (surprise), unfotunately I did not realise it would be beneficial to omit details of the driver and this has now been declared a significant keying error. I had not done much reading before "appealing", only reading up the IPC Code of Practice.

No £20 offering was made, as Excel Parking does not seem to care about following the practice, and if an appeal is made, the £20 "offer" is off the table.

I wish to fight this - I have my pay & display ticket and reciept of purchase.

I can upload all docs to imgur if required.

A couple of questions for members, how long can I expect the process to take if this (inevitbly) goes to court?

What are my next steps? Do I contact the operator (Excel Parking), or do I wait for them to contact me? Via email or post? (I suspect the former, for speed and reliability)

Thanks all!

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Re: Excel Parking PCN - Keying Error - Crown Street Car Park, Leeds, LS2 7DE
« Reply #1 on: »
Welcome.

I can upload all docs to imgur if required.
Yes, please do. It would be useful to see:

  • The original notice
  • Exact copy of your initial appeal
  • Their response
  • Exact copy of your IAS appeal
  • The assessor's response
  • Photos of the signage at the site

how long can I expect the process to take if this (inevitbly) goes to court?
They have up to 6 years from the date of parking to initiate a claim, but it would be unusual for them to take that long, and they'd have no decent reason to take so long. Once a claim is initiated, it can take a little while for the process to run its course, as the courts are quite backlogged. Excel often use DCB Legal, who usually discontinue when a case is defended, so the odds are you'd never get as far as a hearing.

What are my next steps? Do I contact the operator (Excel Parking), or do I wait for them to contact me?
The latter. Now that the various appeals routes have been exhausted, the ball is in Excel's court. You'll receive a flurry of debt collector letters - they are powerless and you can ignore them. When you receive a 'Letter of Claim' you should return here for advice.
Away from 29th March - 5th April
Posting for the first time? READ THIS FIRST - Private Parking Charges Forum guide | House Rules

Useful Links (for private parking charges):
Protection of Freedoms Act 2012 (PoFA) Schedule 4 | Private Parking Sector Single Code of Practice

Hi Folks,

Thanks DWMB2 for the advice. I've uploaded all of my info to imgur, please see the link;
https://imgur.com/a/cvrXsWw

For a quick refresh, this is a keying error with a single letter printout from the ticket machine.

Now I have my Letter Before Claim from ELMS Legal, I presume these are the hired guns from DCBL?

If anyone could help with a draft regarding a reply, it would be most helpful.

And if you want a good laugh, when Excel responded to my initial appeal, they too got the vehicle registration wrong in the letter (see highlighted segment from the last image ;D ). Thanks in advance!

If there's anything else I can provide, let me know!

These errors with their payment machines are a well known phenomenon and one they just love because it generates so much revenue for them.

Just to correct you on a few points... the Notice to Keeper (NtK) was not for £60 yarn going up to £100. It was always for £100 but with 'mugs discount' of £40 if you pay early and don't given them any hassle.

As the NtK was PoFA compliant, it made no difference whether you identified the driver or not, as they can simply hold the Keeper liable whether they were the driver or not.

As for the Letter of Claim (LoC), Elms Legal will only be involved until after the claim is issued, then Excel will bring the case in house. Doesn't matter really but you should respond to the LoC with the following:

Quote
Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of evidence your client places reliance upon and thus is in complete contravention of the Pre-Action Protocol for Debt Claims.

Because your letter lacks specificity and breaches the requirements of the Pre-Action Protocol for Debt Claims (paragraphs 3.1(a)-(d), 5.1 and 5.2) as well as the Practice Direction - Pre-Action Conduct (paragraphs 6(a) and 6(c)), you must treat this letter as a formal request for all of the documents/information that the protocol now requires your client to provide. Your client must not issue proceedings without complying with that protocol.

As solicitors you must surely be familiar with the requirements of both the Practice Direction and the Pre-Action Protocol for debt claims and your client, as a serial litigator of debt claims, should likewise be aware of them. As you (and your client) must know, the Practice Direction and Protocol bind all potential litigants, whatever the size or type of the claim. Its express purpose is to assist parties in understanding the claim and their respective positions in relation to it, to enable parties to take stock of their positions and to negotiate a settlement, or at least narrow the issues, without incurring the costs of court proceedings or using up valuable court time. It is embarrassing that a firm of Solicitors are sending a consumer a vague and un-evidenced 'Letter of Claim' in complete ignorance of the pre-existing Practice Direction and the Pre-Action Protocol.

I confirm that, once I am in receipt of a Letter Before Claim that complies with the requirements of para 3.1 (a) of the Pre-Action Protocol, I shall then seek advice and submit a formal response within 30 days, as required by the Protocol. Thus, I require your client to comply with its obligations by sending me the following information/documents:

1. An explanation of the cause of action
2. whether they are pursuing me as driver or keeper
3. whether they are relying on the provisions of Schedule 4 of POFA 2012
4. what the details of the claim are; for how long it is claimed the vehicle was parked, how the monies being claimed arose and have been calculated
5. Is the claim for a contractual breach? If so, what is the date of the agreement? The names of the parties to it and provide to me a copy of that contract.
6. If the claim is for a contractual breach, photographs showing the vehicle was parked in contravention of said contract.
7. Is the claim for trespass? If so, provide details.
8. Provide me a copy of the contract with the landowner under which they assert authority to bring the claim, as required by the BPA/IPC Private Parking Single Code of Practice (PPSCoP).
9. a plan showing where any signs were displayed
10. Photographs of the signs displayed (size of sign, size of font, height at which displayed) at the time of any alleged contravention.
11. Provide details of the original charge, and detail any interest and administrative or other charges added
12. Am I to understand that the additional £70 represents what is dressed up as a 'Debt Recovery' fee, and if so, is this nett or inclusive of VAT? If the latter, would you kindly explain why I am being asked to pay the operator’s VAT?
13. With regard to the principal alleged PCN sum: Is this damages, or will it be pleaded as consideration for parking?

I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13, 15(b) and (c) and 16 of the Practice Direction, as referred to in paragraph 7.2 of the Protocol.

Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

Yours faithfully,

[Your name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you b789.

I knew straight away I wouldn't even consider the 'mugs discount' - conincidentally, it seems to be getting significant press coverage in the recent months, though it could be a frequency bias!

I'm guessing Excel bringing the case in house will make things much easier from the defending side.

I've just sent this off to their office email address as provided on their sites contact page.

I presume email is the best method of correspondance for evidence of times & dates?

Thanks again folks.

Excel are particularly vexatious and a nasty firm of ex-clampers who will fight to the bitter end to try and get your money out of you.

Email is the preferred method for communicating as you have evidence of sending and proof of receipt.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

I thought I should also mention that I did write to my local MP. They have offered assitance to try and get Excel to back down, though this was last month, and I suspect with the LBC arriving in the post in the meantime, it hasn't made much difference.

Just for my peace of mind, I am correct that my response to the LBC should be to ELMS Legal who sent the letter, and not dcbl / Excel?

Thanks all!

Yes. You refer everything to Elms. However, once the claim is filed, they will dismiss Elms and it will most likely be handled in-house by Excel.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Good evening folks,

A quick update on my situation.

I've had a reply from ELMS;

Good afternoon
Further to your email I can advise that we have asked our client to provide the requested information pursuant to photos, letters, signage, and contracts. We will forward this once it is received.
In relation to your other questions I can advise our client issued the PCN as advised in their Appeal reply sent on 27 January 2025,
“the Terms and Conditions of parking require that the full and accurate registration number of the vehicle which has been parked on site must be entered; by failing to do that the ticket purchased was invalid and you became liable for the Charge Notice issued”
Our client is pursuing on the reasonable assumption that you are the Driver. If this is not the case, please provide the Drivers details and we will be able to request a Transfer of Liability.
The claim is being made as the Terma and Conditions for the car park have been breached. By parking at the site you are agreeing to comply with the advertised Terms and Conditions.
The original PCN charge was £100. In the Appeal Reply letter our client advised that a reduce amount of £60.00 would be accepted if paid before 10/2/2025 or £100 to be paid by 24/2/2025. If payment was not made then Debt Recovery Costs of £70 could be applied. This has been the case here. This Debt Recovery cost does not have any VAT attached.
I can confirm that this matter has been place on hold until 4 July 2025 to allow time for information to be provided and you to consider how you wish to proceed once this is received.

If you need any further information please let us know.
Kind Regards
Angie Bailey
ELMS Legal Limited


I have also received in the post this morning, two identical packs from the HM Courts and Tribunals Service.

This includes the following documents; Claim Form, Response Pack, Form of Admission, and, Defence and Counterclaim.

If anyone could point me in the right direction as to which forms to fill as I am willing to stand my ground. If photos are required, please let me know and I can make an Imgur post.

Many thanks in advance!

Wow!!!! You responded to the LoC and they have not finished replying back and the have already issued a claim!!!!

Before I advise on how to respond to the letter from Elms, show us just the N1SDT Claim Form from the pack you received from the CNBC. If you are positive that the claim forms are identical (same claim number and the Particulars of Claim (PoC) are exactly the same) then just show one of the Claim forms. Only redact your personal info, the Claim number and the MCOL password. Leave everything else visible, especially all dates.

You can disregard the rest of the forms that come with the claim. The only document we need to refer to is the N1SDT Claim Form itself.

What is the date on the response from Elms? What s the issue date of the Claim. What was the date you originally replied to the LoC?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hello B789,

I followed your guidance and sent my reply to the Letter Before Claim on 28/05/25.

ELMS sent their reply via email in my previous post on 04/06/25.

Both Claim Forms were issued on 05/06/25

I have just checked and the two N1SDT forms - these are for two seperate claims, I'm not sure why they would claim twice for a single "incident".

Link to images of the two forms; https://imgur.com/a/sN0IuKm

Thank you!
« Last Edit: June 10, 2025, 07:52:17 pm by Snohball »

This such an abuse of process that they MUST be reported to the SRA, irrespective of the outcome. Two claims for one incident, during a declared hold period, with no PCN number in the LoC or either Claim for reference from a solicitor who ought to know the CPR and PAPDC inside out. This misconduct justifies full regulatory action.

For now, and to prevent them from trying to wriggle out of this by discontinuing one of the claims, I suggest you acknowledge both of those claims, individually. With an issue date of 5th June, you would only have until 4pm on Tuesday 24th June to submit the defence. By submitting an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Tuesday 8th July to submit the defence.

Submit the AoS for each claim separately by following the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

More to follow.


Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

As soon as you have submitted the AoS for both claims, I suggest you send the following email to Elms Legal at info@elmslegal.co.uk and CC in Excel Parking at info@excelparking.co.uk and also CC in yourself:

Quote
To: Elms Legal Ltd
CC: Excel Parking Services Ltd

Subject: Formal complaint and notice of SRA referral – Claim Numbers [insert both claim numbers]

Dear Sirs,

I write to raise a formal complaint concerning your firm’s professionally unacceptable conduct and abuse of process in issuing two separate County Court claims for a single parking event which allegedly occurred on 28 December 2024 at Crown Street 24Hr Pay Car Park. Both claims relate to the same single alleged breach, for which only one Parking Charge Notice was ever issued.

To clarify the sequence of events:

• A single Letter of Claim was sent by your firm dated 1 May 2025, referencing one alleged contravention and claiming £170;
• I responded properly to that LoC on [insert date of response], invoking my rights under the Pre-Action Protocol for Debt Claims and requesting the documents required by paragraphs 3.1(a), 5.1 and 6;
• Your firm replied on 10 June 2025, stating clearly:

This matter has been placed on hold until 4 July 2025 to allow time for information to be provided and you to consider how you wish to proceed.

• However, I have now received two separate claims, each with different claim numbers, but with identical Particulars of Claim, citing the same parking date, same location, same vehicle, and no PCN reference whatsoever.

This sequence confirms that the claims were issued before your 10 June response — while the matter was already in dispute and within the PAPDC timeline — and that your 10 June response was a deliberate misrepresentation designed to suppress my legal rights while you had already issued court proceedings. This is a serious breach of the Pre-Action Protocol, an abuse of process, and an egregious violation of your duties as regulated legal professionals.

Issuing two claims for the same cause of action is not a clerical error. It is a textbook example of cause of action splitting, a recognised form of abuse of process under CPR 3.4(2)(d). The applicable legal authorities include:

Henderson v Henderson (1843) 3 Hare 100
Aldi Stores Ltd v WSP Group plc [2007] EWCA Civ 1260
Securum Finance Ltd v Ashton [20001] Ch 291

You have also breached the overriding objective (CPR 1.1), the Pre-Action Protocol, and your professional obligations under the SRA Principles and Code of Conduct, including Principles 1, 2, and 5 and Rules 1.1, 1.2, 2.1(d), 7.1 and 8.1.

I am therefore:

• Reporting your firm immediately to the Solicitors Regulation Authority,
• Holding your client, Excel Parking Services Ltd, fully liable for your conduct under agency law. Your firm acts on their instruction, and they are vicariously liable for all procedural misconduct committed within the scope of that instruction.

Accordingly, I now demand the following:

1. That you file Notices of Discontinuance (Form N279) for both claims within 7 days;
2. That you confirm in writing that no further proceedings will be issued in relation to this matter;
3. That you provide a written explanation and apology;
4. That your firm ceases all use of multiple claims for single causes of action.

If you fail to comply, I will:

• File an immediate application for strike-out under CPR 3.4(2)(b) and (d);
• Seek a costs order under CPR 27.14(2)(g) due to your firm’s unreasonable and abusive behaviour;
• Provide full evidence to the court and the regulators, including your misleading correspondence and duplicate claim forms.

This is no longer a question of a disputed parking charge. It is now a matter of legal misconduct.

You have 7 days to comply in full.

Yours faithfully,

[Your Name]
[Your Address]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Submit the SRA complaint, which you email to redalert@sra.org.uk and you also CC in yourself:

Quote
Subject: Urgent Regulatory Report – Elms Legal Ltd – Duplicate County Court Claims and Abuse of Process

Firm name: Elms Legal Limited
SRA number: 633880
Firm address: 3 Osborne Street, Colchester, CO2 7DP

I am reporting Elms Legal Ltd for serious and deliberate abuse of process in connection with legal proceedings issued on behalf of their client, Excel Parking Services Ltd.

Elms Legal has issued two separate County Court claims against me for a single alleged parking contravention that occurred on 28 December 2024 at Crown Street 24Hr Pay Car Park (with no other address reference such as a town or city. Only one Parking Charge Notice (PCN) was ever issued, but I have now received two claims with different claim numbers, each based on the same facts, the same date, and the same vehicle. Neither claim form includes the PCN number, and both sets of particulars are identical and breach CPR 16.4.

This is a textbook case of cause of action splitting and constitutes an abuse of process under CPR 3.4. It is procedurally oppressive and professionally unacceptable.

I responded to Elms Legal’s Letter of Claim, dated 1 May 2025, on 29 May 2025 with a formal request for information under the Pre-Action Protocol for Debt Claims. On 10 June 2025, Elms Legal confirmed in writing that the matter was on hold until 4 July 2025 to allow time to provide information. Despite that assurance, they had already issued the claims at the time they sent that email. This was a deliberate misrepresentation of the status of the matter, likely intended to suppress my legal rights and deny me an opportunity to respond meaningfully.

Their Letter of Claim also included a clearly inflated and unjustified interest figure of £13.60 at 8% without any proper calculation or legal basis. That figure was dropped from the claims themselves, proving it was used only to pressure settlement pre-litigation.

This conduct has caused me distress, wasted time, and unnecessary legal work. I believe it amounts to serious breaches of the SRA Principles and Code of Conduct, specifically:

– Principle 1: failing to uphold the rule of law and proper administration of justice
– Principle 2: failing to act with integrity
– Principle 5: causing harm to the public and undermining confidence in legal services
– Code of Conduct for Solicitors: including Rules 1.1, 1.2, 2.1(d), 7.1 and 8.1

I request that the SRA investigate this misconduct and take appropriate regulatory action. I have attached the relevant documents to support this report.

Yours faithfully,

[your name]
[your contact details]

Make sure you attach copies of the LoC, your response, their holding response, the complaint letter you sent to Elms and the two N1SDT Claim Forms (just the page with the claim number and the PoC).
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Whatever happens, if the claims are not discontinued, a defence will have to be submitted by the 8th July deadline. So, if that is the case, post here and remind us about the defence requirement at least three or four days prior to that deadline so we can prepare something for you.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain