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I have no idea why you selected “Nominated Representative” as that has obviously caused the problem here. You were told to simply appeal ONLY as the Keeper. There was no need to confuse the issue by appealing only as the Keeper and then nominating the same person as a nominated representative.

The email address it is sent from has no bearing on anything whatsoever. If you use a disposable email address or a “hide my email” address, why should that matter? It’s like saying you posted something from a specific post box or post office as though it makes any difference to the issue. It doesn’t.

If they're affording you the opportunity to put the appeal back in, but this time without the 'Nominated representative' issue, then I'd do so.

Thank you both.

We've sent b789's letter to IAS in the body of a reply email, and kept a copy of it with the registered keepers title, 1st name and surname, and added a PDF copy of the appeal Letter as an attachment.

Can't make it any clearer to them.

We put the keepers title this time because the email address is a female name and OPS & IAS may be trying to "assume" that this may be the driver??? which is totally incorrect as they were not in the country at the time and has the passport stamps as evidence.

Its been submitted on they're site, emailed to them a couple of times now, and needs to be addressed.

We also have copies of they're automated reply stating "Nominated Representative"
which they're websites offer. We only used this method as the email address given is monitored regularly ready to respond.

The IAS Appeal Letter is 1787 word count which doesn't fit into they're 1000 word box,  so has to be added as a PDF, then it just buffers and doesn't send.

You also have to set up & register an "account" with IAS to be able to log in and to submit the appeal which has been set up with the female email address.

Just an update on the issue.

We've had another email in response to the last one we sent with B789 letter, just saying much the same as before.

Think the issue is that the IAS website wants an "account" set up in the NTK name, then offers the option to "Nominate a representative" which we did, yet they're still not acknowledging the Appeal even if its sent to them via email or as an attachment on they're site and they don't actually "re-set" the original account details as they say they have, and once sent to OPS, they reject it because they see an different name on the Appeal contact because the IAS account shows the representatives name instead of the Keepers. 

The IAS then just email us back again extending the time to Appeal again on they're site, this time we have till 14th January to submit the appeal on they're website.

They maybe just using the "register account" to farm peoples personal details??

Either way, we've just replied via email stating that they're online portal is not disabled friendly and requesting a "Reasonable Adjustment Request" to allow the Appeal Letter as PDF attached to the email yet again, (cant post it into they're word count box anyway)

They clearly seem stuck on making this as difficult and confusing as possible.

Do we now just wait for a threatening CCJ or bailiff's letter??