Author Topic: 3 Private parking tickets - being pursued for all 3 and had a CCJ claim made  (Read 3956 times)

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So the person who has written authority to negotiate and settle is Sanah Haleem, who is a paralegal for BWLegal.

I offered £0 per the above guidance and they did not accept (no suprise there) and stated that they would take the matter to my local court

I would send the following to BW Legal:

Quote
Subject: Confirmation of Settlement Authority – [Claim Ref/Case No.]

Dear Sirs,

I write regarding the SCMS mediation held on [insert date].

The mediator stated that Ms Sanah Haleem (paralegal, BW Legal) held written authority to negotiate and conclude settlement on behalf of the Claimant. For the avoidance of doubt, this request does not seek disclosure of any without prejudice content or negotiation positions. It is confined strictly to procedural matters relevant to conduct and costs.

Please confirm:
• Whether Ms Haleem personally attended the mediation; and
• That the individual who did attend held full, current written authority from your client to negotiate and conclude settlement at that session without further reference.

If authority was delegated, please:
• Identify the delegator;
• Confirm the date and scope of the delegation; and
• Provide either a solicitor-signed confirmation or a redacted copy of the delegation document.

If it emerges that the session proceeded without a representative holding full settlement authority, I will rely on that conduct in relation to costs under CPR 27.14(2)(g). I will invite the court to draw adverse inferences and consider appropriate sanctions, including recovery of wasted costs for an abortive mediation. I reserve all rights to make any appropriate application.

Please respond within seven days.

Yours faithfully,

[Your full name]
Defendant
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thanks. That was done.

Received a letter for a transfer of proceedings about the case being allocated by the judge at Brentford County Court

Did you get a response to that email????
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Nope :(

In which case send the following to them:

Quote
Subject: Final Notice – Settlement Authority Confirmation and Conduct Concerns – [Claim Ref / Case No.]

Dear Sirs,

I refer to my email of [date] (no response received).

This is a final 7-day notice. Please provide by return:

1. Confirmation whether Ms Sanah Haleem attended the SCMS mediation on [date]; and
2. Confirmation that the individual who attended for the Claimant personally held full, current written authority from your client to negotiate and conclude settlement at that session without further reference.

If authority was delegated, identify the delegator and confirm the date/scope. A solicitor-signed certification or a redacted copy will suffice.

Absent a satisfactory response within 7 days, I will lodge a formal complaint with the SRA (copied to your COLP) on the following grounds for investigation:

Potential misleading/non-transparent communications with an opposing litigant regarding the representative’s decision-making authority during ADR (SRA Principles: integrity; public trust; Code – not to mislead or cause others to be misled).
Failure to engage substantively with reasonable correspondence material to ADR effectiveness and case management (Principles: proper standard of service; public trust; Code – effective, prompt, clear communication).
Supervision and reserved activity concerns: if a non-authorised person attended without genuine settlement authority or if reserved acts are being undertaken without appropriate authorisation/supervision (Principles: integrity; Code – proper supervision, competence, and control of work).

For the avoidance of doubt, if it transpires the mediation proceeded without a representative holding full settlement authority, I will place this before the court on conduct and costs (CPR 27.14(2)(g)) and, if necessary, seek appropriate directions/sanctions.

Unless you indicate otherwise, I will treat your continued silence as refusal to confirm authority.

Yours faithfully,

[Your full name]
Defendant
[Your address]
[Your email]
And if they respond, show us and if they don't remind us so that you can make the SRA complaint.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Ok will do. What does the SRA complaint achieve ? Do they lose their solicitors licence?

Ok will do. What does the SRA complaint achieve ? Do they lose their solicitors licence?
No, it achieves nothing at all directly, organisations like the SRA exist to protect solicitors’ interest, a bit like “HR” in most companies.
But if they receive repeated and consistent complaints about a specific solicitor, they may feel compelled to do something.

That comment is broadly accurate in practical terms.

An SRA complaint on its own rarely produces a direct outcome for an individual complainant. The SRA’s role is regulatory, not remedial—it doesn’t intervene in your case or award compensation, and it won’t compel BW Legal to reply to you. What it can do is record the conduct concern. If multiple, consistent complaints build a pattern about the same firm or individual, the SRA may open an investigation into systemic issues such as poor supervision, misleading conduct, or misuse of non-authorised staff.

So, while a single complaint may not appear to “achieve” much, it still serves several purposes:

• it creates a regulatory record;
• it pressures the firm’s Compliance Officer for Legal Practice (COLP) to report and respond internally; and
• it demonstrates to the court (if raised later) that you acted proportionately by referring the matter to the appropriate regulator.

In short, it’s about accountability and building a paper trail, not about revoking licences after one complaint.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain