Customer bought a kids bike on 18/11 and only just opened it this morning to find that there is a slight defect in the paintwork. It’s not quite a chip. He reckons the paint has delaminated.
Basically, they are made in Thailand and get shipped around the world and handled many times. This rarely happens though where damage is reported.
Offered to send him a paint macropen to touch it up it he can return it unused for full refund.
He said neither solution is satisfactory and wants 10% of the price (£28.50), paint stick (£15) and a guarantee that the paint will not deteriorate for 12 months.
At first he asked for £50 plus the paint stick.
It feels like he is trying to hold us to ransom.
He said if we do not agree it with, he will let his child ride it because he has no other option now and will raise a claim with his credit card company and get a full refund.
Where do we actually stand legally on this?
Current price is £330 but when he bought we had an offer on at £285. I know this is academic. I did say to him that if he had have paid full price we would have offered him £45 back. Like I say, that’s academic anyway.
Just feels like he is trying to ruin our Xmas.
My huskiness partner doesn’t like the fact that he is making the demands and the threat to get his CC company involved automatically costs us £15 or £25 and they will no doubt simply refund him.
The way he painted it sounded like a veiled threat.
What should we do?
Merry Xmas to one and all.
