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Hello all,
Recently driver received 2 pcn's from G24, unauthorized parking at Sportsdirect car park.
Apparently they have a 2 hour limit. However, Everlast gym in the same parking owned by Sportsdirect has a 3 hour limit. The driver visited the gym 24 times in the last 2 months, always stayed over 2 hours and all of a sudden they decided to send 2 PCNS. One of the days driver stayed over 3 hours because the gym was busier than usual and after the session decided to grab a smoothie & chill in their lounge and then went shopping in sportsdirect.
Makes sense if a customer overstays past 2 hours but the driver wasn't technically a sportsdirect customer, using a paid membership at the gym and surely its down to the driver if he/she want to stay there for 2 hours or 5 hours. Driver's contract with gym doesn't state that they have to finish their sessions within 2 hours.
https://imgur.com/ZEJ6Mnu
https://imgur.com/uXYi0uq
https://imgur.com/eTNznap
https://maps.app.goo.gl/NwiRPMvfTqv2GeTf6
(Everlast on right side next to sportsdirect)
Please advise.
Thank you. -
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Read https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
Edit your post so that you do not identify the driver, as per the linked guide.
A PCN issued on 8 May will have been deemed served on 12 May which is greater than 14 days after both parking events.
The known keeper of the car can not be held liable for the actions of the unknown driver. See https://www.legislation.gov.uk/ukpga/2012/9/schedule/4
You will appeal on this basis, and I bet someone will be along with an appropriate form of words for this shortly.
G24 will reject your appeal, the IAS will probably do so as well if you can be bothered with them, but they won’t stand a chance in court if they are stupid enough to try. -
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The keeper received the PCNs!
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Read https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
Edit your post so that you do not identify the driver, as per the linked guide.
A PCN issued on 8 May will have been deemed served on 12 May which is greater than 14 days after both parking events.
The known keeper of the car can not be held liable for the actions of the unknown driver. See https://www.legislation.gov.uk/ukpga/2012/9/schedule/4
You will appeal on this basis, and I bet someone will be along with an appropriate form of words for this shortly.
G24 will reject your appeal, the IAS will probably do so as well if you can be bothered with them, but they won’t stand a chance in court if they are stupid enough to try.
Thank you. Edited.
Could you please elaborate on what basis exactly to appeal, perhaps there is a template? -
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See reply #2 above.
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See reply #2 above.
Would they not ask for details of the driver if keeper denies the charges? -
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Probably, but that doesn't confer any obligation on you to provide the same.
Here's an example appeal:Dear Sirs,
I have received your Parking Charge Notice (Ref: ________) for vehicle registration mark ____ ___, in which you allege that the driver has incurred a parking charge. I note from your correspondence that you are not seeking to hold me liable as the registered keeper, under Schedule 4 of the Protection of Freedoms Act 2012 ("The Act"). You have chosen not to issue a Notice to Keeper in accordance with The Act, and it is now too late for you to do so.
There is no obligation for me to name the driver and I will not be doing so. I am therefore unable to help you further with this matter, and look forward to your confirmation that the charge has been cancelled. If you choose to decline this appeal, you must issue a POPLA code.
Yours, -
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They usually do, and some people fall for it!See reply #2 above.
Would they not ask for details of the driver if keeper denies the charges? -
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There is NO legal obligation for the Keeper to identify the driver to an unregulated private parking company. I really don't understand why people think that a firm of ex-clamper thugs who are unregulated can somehow demand that anyone is obliged to answer to them just because they have issued a speculative invoice for an alleged breach of contract buy the driver.
You have to appeal each NtK separately.
You now have grounds to make a formal complaint to the DVLA as G24 are using your DVLA data unlawfully. They have breached section 8.1.1(d) of the PPSCoP which means that they have breached the conditions of their DVLA KADOE contract.
Here’s how to make a DVLA complaint (only need a single complaint to cover both PCNs:• Go to: https://contact.dvla.gov.uk/complaints
• Select: “Making a complaint or compliment about the Vehicles service you have received”
• Enter your personal details, contact details, and vehicle details
• Use the text box to summarise your complaint or insert a covering note
• You will then be able to upload a file (up to 19.5 MB) — this can be your full complaint or supporting evidence
That’s it.
The DVLA is required to record, investigate and respond to every complaint about a private parking company. If everyone who encounters a breach took the time to submit a complaint, we might finally see the DVLA take meaningful action—whether that means curtailing or removing KADOE access altogether.
For the text part of the complaint the webform could use the following:QuoteI am submitting a formal complaint against G24 Ltd, an IPC Approved Operator with DVLA KADOE access, for breaching the BPA/IPC Private Parking Single Code of Practice (PPSCoP) after obtaining my personal data.
While G24 may have had reasonable cause at the time of their KADOE requests, their subsequent misuse of my data—through conduct that contravenes the PPSCoP—renders that use unlawful. The PPSCoP forms an integral part of the DVLA’s governance framework for data access by private parking firms. Continued access is conditional on compliance.
The DVLA, as data controller, is obliged under UK GDPR and the Data Protection Act 2018 to investigate and take enforcement action when data is misused following release. This complaint is not about whether the data was obtained lawfully at the outset, but whether its subsequent use breached the terms under which it was provided.
I have prepared a supporting statement setting out the nature of the breach and the operator’s actions, and I request a full investigation into this matter. I have attached the supporting document.
Please acknowledge receipt and confirm the reference number for this complaint.
Then you could upload the following as a PDF file for the formal complaint itself:QuoteSUPPORTING STATEMENT
Complaint to DVLA – Breach of KADOE Contract and PPSCoP
Operator name: G24 Ltd
Date of PCN issue: 8 May 2025
Vehicle registration: [INSERT VRM]
I am submitting this complaint to report a misuse of my personal data by G24 Ltd, who obtained my keeper details from the DVLA under the KADOE (Keeper At Date Of Event) contract.
Although G24 may have had reasonable cause to request my data initially, their use of that data afterwards amounts to unlawful processing. This is because they acted in breach of the BPA/IPC Private Parking Single Code of Practice (PPSCoP), which is a mandatory requirement for access to DVLA keeper data. The PPSCoP forms part of the framework that regulates how parking companies must behave once they have received keeper data from the DVLA.
The KADOE contract makes clear that keeper data may only be used to pursue an unpaid parking charge in line with the Code of Practice. If a parking company fails to comply with the PPSCoP after receiving DVLA data, their use of that data becomes unlawful, as they are no longer using it for a permitted purpose.
In this case, G24 has breached the PPSCoP in the following way:• G24 issued two Notices to Keeper (NtKs) dated 8 May 2025, for alleged parking events on 25 April 2025 and 27 April 2025 respectively.
• Both NtKs were "given" (delivered) more than 14 days after the dates of the alleged contraventions (outside of the "relevant period"), meaning that keeper liability under the Protection of Freedoms Act 2012 (PoFA) could not be invoked.
• Despite this, G24 falsely stated in both NtKs that the keeper is liable under PoFA.
This directly breaches Section 8.1.1(d) of the PPSCoP, which explicitly prohibits parking operators from stating the keeper is liable under PoFA where such liability cannot lawfully arise:The parking operator must not serve a notice which in its design and/or language: state the keeper is liable under the Protection of Freedoms Act 2012 where they cannot be held liable.
As the operators KAODE contract is dependent on full PPSCoP compliance, any breach means that the operator is unlawfully using data obtained from the DVLA.
This is not a minor or technical breach. It shows a deliberate or negligent disregard for the standards required under the current single Code. As a result, the operator is no longer entitled to use the keeper data they obtained from the DVLA, because the purpose for which it was provided (a fair and lawful pursuit of a charge under the Code) no longer applies.
The DVLA remains the Data Controller for the data it releases under KADOE, and is therefore responsible for ensuring that personal data is not misused by third parties. This includes taking action against AOS operators who breach the conditions under which the data was provided. I am therefore asking the DVLA to investigate this breach and to take appropriate action under the terms of the KADOE contract.
This may include:• Confirming that a breach has occurred
• Taking enforcement action against the operator
• Suspending or terminating their KADOE access if warranted
I have attached copies of the NtKs showing the date of issue and the alleged contravention dates as supporting evidence. Please confirm receipt and provide a reference for this complaint. I am also happy to provide further information if required.
Name: [INSERT YOUR NAME]
Date: [INSERT DATE] -
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Thank you all for your replies.
Appealed for the PCN and also raised complaint @ DVLA. -
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Hello. Had below reply from them for both appeals via email:
RE: Contractual Parking Charge Notice 090925042702
Thank you for your recent correspondence.
The terms and conditions of the car park are displayed in prominent locations throughout the car park. Any vehicle found in contravention of these terms and conditions is subject to a Contractual Parking Charge Notice. Vehicles entering and exiting the car park are monitored and details of their registration number and time of entry/exit are recorded. Your vehicle was logged entering the car park on the 27 Apr 2025 at 13:51 and exiting 27 Apr 2025 at 16:12. Photographic evidence of the breach of contractual term is provided on your Contractual Parking Charge Notice.
This car park is for the exclusive use of authorised vehicles only with the landowners permission. Your vehicle was not authorised to park on the date of the contravention. G24 provide our client with a facility to supply an authorised list of vehicles. We can confirm your vehicle is not on the authorised list.
The notice to keeper has been issued within the relevant time frames outside of the Protection of Freedoms Act.
There are sufficient signs at the entrance to and in prominent locations throughout the car park displaying the terms and conditions. You are welcome to revisit the site to view the signage, we advise you to adhere to the terms and conditions of parking when you are visiting the site.
Our signage complies with the International Parking Community's Code of Practice.
The outstanding amount is £60.00 we look forward to your prompt payment within 14 days.
As your appeal has been rejected, any further correspondence may not receive a response, the options below are still open to you.
You now have one of the following options available to you:
1. Pay the outstanding Parking Charge. Payment of your Contractual Parking Charge Notice can be made via the payment line: 0333 733 3000 or by sending a cheque or postal order to G24 Limited, PO Box 3320, Gerrards Cross, Buckinghamshire, SL9 8WT.
2. If you believe this decision is incorrect, you are entitled to appeal to The Independent Appeals Service (www.theIAS.org), The Independent Appeals Service provides an Alternative Dispute Resolution scheme for disputes of this type. As you have complied with our internal appeals procedure you may use, and we will engage with, the The Independent Appeals Service Standard Appeals Service providing you lodge an appeal to them within 28 days of your first rejection.
3. If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery procedures and may proceed with Court action against you.
Appeals Team G24 Ltd
To Pay your Parking Charge visit http://www.payyourcharge.co.uk or call our payment line on 0333 7333 000.
DO NOT REPLY TO THIS EMAIL, if you wish to continue your appeal visit our appeals website at http://www.appealyourcharge.co.uk
Please consider the environment before printing this e-mail
Registered in England. Company Registration number: 5457196. Registered Company address: 2-4 Packhorse Road, Gerrards Cross, SL9 7QE. -
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The notice to keeper has been issued within the relevant time frames outside of the Protection of Freedoms Act.
And there you have the fatal flaw in their scam attempt to extract money from you, as the Keeper. As they do not know the identity of the driver, because their NtK has not been issued in compliance of PoFA, they cannot transfer liability for the charge to you, the known Keeper.
I wouldn’t bother with an IAS appeal unless you have time to spare and don’t mind flogging a dead horse. My advice is to ignore all powerless debt recovery letters and come back if/when you receive a Letter of Claim (LoC). -
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The notice to keeper has been issued within the relevant time frames outside of the Protection of Freedoms Act.
And there you have the fatal flaw in their scam attempt to extract money from you, as the Keeper. As they do not know the identity of the driver, because their NtK has not been issued in compliance of PoFA, they cannot transfer liability for the charge to you, the known Keeper.
I wouldn’t bother with an IAS appeal unless you have time to spare and don’t mind flogging a dead horse. My advice is to ignore all powerless debt recovery letters and come back if/when you receive a Letter of Claim (LoC).
Hello. Received Letter of claim. Please advise what to do next -
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Please show us.
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