So this is a bit of a mess. This was appealed in December by a colleague, it was rejected and it was appealed to POPLA. They never got any communications from POPLA regarding this, no portal login, operator evidence update or decision update.
Last month got a letter saying £100 is now owed. I reached out to POPLA to get information about it and the decision, and to complain about not receiving the emails which our email provider and IT department say is not an issue on our end but likely an authentication misconfiguration with their automated system.
Anyway, last Monday we got a debt collector letter asking for £170.
The context of the charge is our vehicle was delivering to a site on UXBRIDGE IND EST. After delivering the driver has come out of the customer site which is quite small, and has stopped at the side of the road for 1 min 56 seconds to set his SatNav. Dick stain from the parking company obviously camps out there all day to catch anyone who unwittingly stops there. My colleague appealed to the operator and to POPLA with this information and the delivery note. But ne er heard back from POPLA.
Now it's been put on my desk to deal with and I am reluctant to just pay £170 for something so ridiculous.
What can I do at this point? Do I even have a defense legally?
I finally got access to the operator evidence which the contract I have attached is part of. Does full company name mean full company name legally or can you just put the name of a dissolved company?
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