3. Smart Parking (UK) PCN - DCB and DCBL letters received - Unauthorised Parking - Harwood House, Melton Mowbray
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Re: Smart Parking (UK) PCN - DCB and DCBL letters received - Unauthorised Parking - Harwood House, Melton Mowbray
« Reply #15 on: »
Hello all,

I promised I would update:

This morning I received an email from Bulklitigation@dcblegal.co.uk stating they'd received and reviewed the defence and their Client was proceeding with the claim, along with the Claimant's DQ/N180.

I have checked MCOL and I have not yet been issued with(if that's a thing?) a DQ to fill in (my case says that Defence was the latest stage/update). Is it important that I wait until the MCOL shows/requests a DQ or shall I fill in the N180 I've already downloaded whilst reading up on here tonight?

Also, when sending my DQ, does it matter whether I send it to info@dcblegal.co.uk or bulklitigation@dcblegal.co.uk? Or is it best to send it to both? I'll send it to dq.cnbc@justice.gov.uk too.


Thank you in advance.


*Edit* Out of interest (I've just seen this mentioned in another topic), the DQ is only signed by DCB Legal Ltd, 'Legal Representative for the Claimant'. No name, position or signature of an authorised or exempt litigator. Is it worth me sending your templated email about the signatory's full name, role etc. and refiling a compliant N180?
« Last Edit: December 08, 2025, 09:57:19 pm by LonelyWanderer »
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Re: Smart Parking (UK) PCN - DCB and DCBL letters received - Unauthorised Parking - Harwood House, Melton Mowbray
« Reply #16 on: »
Once your MCOL updates to show that your DQ has been sent you can fire off your own DQ to the dq email address at the CNBC and CC DCB Legal at any of their email addresses, it doesn't really matter which. Personally, I just advise using the info@ one as it is their published contact email address.

You can send the template response about the signature of their N180 but, to be honest, it won't do much except frustrate them slightly. They can just reissue with a name of an authorised person, even if it isn't actually done by them. It would be more important for the N1SDT or an N279 form.

You can check your MCOL history to see when your own N180 has been issued or just wait to receive it in the post. Having received your own N180 (make sure it is not simply a copy of the claimants N180) or been notified on MCOL that yours has been sent, do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own N180 DQ here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and [claimant to their legal representative]and CC in yourself. Make sure that the claim number is in the subject field of the email.
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Re: Smart Parking (UK) PCN - DCB and DCBL letters received - Unauthorised Parking - Harwood House, Melton Mowbray
« Reply #17 on: »
Hello B789 (and all),

A quick update:

I filled in and submitted the DQ / N180 on 4th Jan (before 5th Jan deadline, didn't get a chance during Christmas break!). Since then my wife, who is the registered keeper, has received a number of calls from DCB Legal asking her to call them - I'm guessing this is them trying to reach a settlement?

I filled in the N180 with my details for the mediation call - do I just 'sit back' and wait for that call now? Would you mind reminding me of the best way to deal with said call please? I did read it on another thread but that was over a month ago and I want to make sure I'm in the best position.

Thank you again for your time, support and guidance.
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Re: Smart Parking (UK) PCN - DCB and DCBL letters received - Unauthorised Parking - Harwood House, Melton Mowbray
« Reply #18 on: »
Block DCB Legal’s number and do not talk to them, hang up if you can’t.
For mediation, you offer £0 to settle and do not be drawn into any discussion of your defence. It will last minutes. You’re only attending because you have to.

Search the forum for
mediation
if you want more words.
« Last Edit: January 14, 2026, 04:46:40 pm by jfollows »
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Re: Smart Parking (UK) PCN - DCB and DCBL letters received - Unauthorised Parking - Harwood House, Melton Mowbray
« Reply #19 on: »
Morning all,

I promised to keep this thread updated to the end of its course, so that any newbies can see the journey in a full thread (and hopefully enough detail to help).

Mediation call has taken place (although the number wasn't withheld as I'd read it would be, it was a London, 020, number) this morning and a settlement was not reached. I offered £0 or for the claimant to discontinue with no order as to costs.

We've received an email to confirm it wasn't settled and to encourage a settlement down the line etc. to stop it going to court. The email states that this will now be transferred to a court (if not already so).

A question for the professionals please - I'm afraid I did, as I can over-talk, mention during the call that I'd seen no evidence of any kind and had asked DCB Legal for copies of evidence etc. last year, to which they never came back to me. The mediator fed that info to the other party who came back to say that our first email (sent in July 2025) did not pass DCB Legal's GDPR requirements, which they then asked for in September. We sent the reply in October but apparently that was outside of the timeframe. Will my over-talking here cause us any issues?

Thank you all.
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Re: Smart Parking (UK) PCN - DCB and DCBL letters received - Unauthorised Parking - Harwood House, Melton Mowbray
« Reply #20 on: »
No damage done whatsoever.

As the defendant in this matter you are quite entitled to try and understand exactly what their claim is based on - if anything, the Court will view this as compliant behaviour from you.

It is unclear what DCBL were claiming when they stated that "your October reply was outside of the timeframe"? Parties are required at all times to engage in a manner which allows both parties to better understand each others cases.
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Re: Smart Parking (UK) PCN - DCB and DCBL letters received - Unauthorised Parking - Harwood House, Melton Mowbray
« Reply #21 on: »
Quote from: LonelyWanderer on Today at 10:30:41 am
We sent the reply in October but apparently that was outside of the timeframe.
I'm not sure what they claim is outside of the timeframe. They're required to respond to a request for information, and if you provided such information necessary to verify your identity as the data subject, they should have responded.

Quote from: LonelyWanderer on Today at 10:30:41 am
A question for the professionals please
We're hopefully well-informed, but most of us aren't professionals in this space :)
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