Author Topic: Help Please! Smart Parking PCN - Apparently Attached to Vehicle - Overstay  (Read 459 times)

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Hi All, looking for some help contesting a parking PCN from Smart Parking. I Received this letter today 09th July - the contravention apparently took place on 31 May and this is the first letter I have received. They are stating that the driver overstayed and also that they attached the PCN to the Vehicle itself and that the 28 period for payment is already up. I was not the driver. Could you advise how best to contest this? Pictures attached - Thank you!

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« Last Edit: July 09, 2025, 03:40:44 pm by jenjen12 »

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Do not identify the driver.

As often, Smart is not compliant with PoFA 2012 to hold the keeper liable, so you will appeal on this basis, they will reject your appeal, you will let them take you to court, you will defend their claim, eventually they will discontinue and you will pay £0. In the meantime you will have to endure nonsense and letters from debt collectors.

You will get advice on each stage from this forum.

However if they attached something to the car the rules are different …..

The Notice to Keeper (NtK) is almost PoFA compliant. However, it does not comply with paragraph 8(2)(a) as there is no "period of parking" stated. As such, they can't hold the known Keeper liable for the unknown (to them) driver.

Not that this is going to make the give up. This will be a protracted process and could last up to a year before they give up.

If you follow the advice, you won/t be paying a penny to (not so) Smart Parking. Are you up for the fight?

If so, your first act is to submit an initial appeal. It's easy one to deal with… as long as the unknown drivers identity is not revealed. There is no legal obligation on the known keeper (the recipient of the Notice to Keeper (NtK)) to reveal the identity of the unknown driver and no inference or assumptions can be made.

The NtK is not compliant with all the requirements of PoFA which means that if the unknown driver is not identified, they cannot transfer liability for the charge from the unknown driver to the known keeper.

Use the following as your appeal. No need to embellish or remove anything from it:

Quote
I am the keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. Smart has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. Smart have no hope should you try and litigate, so you are urged to save us both a complete waste of time and cancel the PCN.

After they reject that appeal, use the following for your IAS appeal:

Quote
I am the registered keeper of the vehicle. I deny any liability for this parking charge and appeal in full.

The parking operator bears the burden of proof. It must establish that a contravention occurred, that a valid contract was formed between the operator and the driver, and that it has lawful authority to operate and issue Parking Charge Notices (PCNs) in its own name. I therefore require the operator to provide answers to the following:

1. Evidence that the Notice to Driver (NtD) and the subsequent Notice to Keeper (NtK) are fully compliant with PoFA paragraph 7(2)(a) and 8(2)(a) respectively. The NtK claims that an NtD was affixed to the vehicle. The driver reported that no NtD was attached and the operator is put to strict proof that there was an NtD.

2. The NtK is not fully compliant with PoFA paragraph 8(2)(a) because there is no "period of parking" stated. If the IAS assessor is indeed legally qualified, they would be ware of the persuasive appellate decision in Brennan v Premier Parking Solutions (2023) where the court found that without a specified period of parking (at least the minimum consideration period), the Notice does not comply with PoFA and there can be no Keeper liability.

3. Strict proof of clear, prominent, and adequate signage that was in place on the date in question, at the exact location of the alleged contravention. This must include a detailed site plan showing the placement of each sign and legible images of the signs in situ. The operator must demonstrate that signage was visible, legible, and compliant with the IPC Code of Practice that was valid at the time of the alleged contravention, including requirements relating to font size, positioning, and the communication of key terms.

4. Strict proof of a valid, contemporaneous contract or lease flowing from the landowner that authorises the operator to manage parking, issue PCNs, and pursue legal action in its own name. I refer the operator and the IAS assessor to Section 14 of the PPSCoP (Relationship with Landowner), which clearly sets out mandatory minimum requirements that must be evidenced before any parking charge may be issued on controlled land.

In particular, Section 14.1(a)–(j) requires the operator to have in place written confirmation from the landowner which includes:

• the identity of the landowner,
• a boundary map of the land to be managed,
• applicable byelaws,
• the duration and scope of authority granted,
• detailed parking terms and conditions including any specific permissions or exemptions,
• the means of issuing PCNs,
• responsibility for obtaining planning and advertising consents,
• and the operator’s obligations and appeal procedure under the Code.

These requirements are not optional. They are a condition precedent to issuing a PCN and bringing any associated action. Accordingly, I put the operator to strict proof of compliance with the entirety of Section 14 of the PPSCoP. Any document that contains redactions must not obscure the above conditions. The document must also be dated and signed by identifiable persons, with evidence of their authority to act on behalf of the parties to the agreement. The operator must provide an agreement showing clear authorisation from the landowner for this specific site.

5. Strict proof that the enforcement mechanism (e.g. ANPR or manual patrol) is reliable, synchronised, maintained, and calibrated regularly. The operator must prove the vehicle was present for the full duration alleged and not simply momentarily on site, potentially within a permitted consideration or grace period as defined by the PPSCoP.

6. Strict proof that the Notice to Keeper complies with the Protection of Freedoms Act 2012 (PoFA), if the operator is attempting to rely on keeper liability. Any failure to comply with the mandatory wording or timelines in Schedule 4 of PoFA renders keeper liability unenforceable.

7. The IAS claims that its assessors are “qualified solicitors or barristers.” Yet there is no way to verify this. Decisions are unsigned, anonymised, and unpublished. There is no transparency, no register of assessors, and no way for a motorist to assess the legal credibility of the individual supposedly adjudicating their appeal. If the person reading this really is legally qualified, they will know that without strict proof of landowner authority (VCS v HMRC [2013] EWCA Civ 186), no claim can succeed. They will also know that clear and prominent signage is a prerequisite for contract formation (ParkingEye v Beavis [2015] UKSC 67), and that keeper liability under PoFA is only available where strict statutory conditions are met.

If the assessor chooses to overlook these legal requirements and accept vague assertions or redacted documents from the operator, that will speak for itself—and lend further weight to the growing concern that this appeals service is neither independent nor genuinely legally qualified.

In short, I dispute this charge in its entirety and require full evidence of compliance with the law, industry codes of practice, and basic contractual principles.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

When you go to appeal, see if any evidence is available on the Smart Parking site. Always sensible to get a sense of what they may or may not have.