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Hi All, the driver got this notice issued 11th Jan, letter dated 13th Jan received on 17th Jan. When they parked in this car park it was dark and they parked in what they thought was a bay as there were some white lines markings over the hatched markings so they thought it was ok to park there. Some images on their website show this too. As the markings are faded and overlap it's quite confusing. The car parked in the adjacent bay (not the hatched one) has a white line which makes the bay the driver parked in look like a normal bay too, especially when it's dark. Do you think there is any way to appeal this? Also, the wording on the notice seems to be a bit confusing in parts re: the dates and timings for appeals/payments or have the driver just got that wrong? Added links to NTK and their images. Would appreciate any help. Thanks.

Please don't bump your thread if you haven't received a reply within 24 hours. This is a busy forum run entirely by volunteers. If everyone did that, it would be unmanageable.

I'd be minded to draft a simple appeal (as the keeper), on the basis that the driver was parked in what appeared to be a marked bay, and that the road markings were at best conflicting, at worst so neglected as to be entirely unclear.

There should be a prominent entrance sign, yes. If there isn't, get some photos to show this.

GSV suggests there was one in 2024, but that's a fair while ago - https://maps.app.goo.gl/zamYaSPCiRHbkVic7

1st image was taken on 17th Jan when the driver went back to check entry signs & bay markings, the only sign relating to parking was the small blue sign on the post on the right before they entered. 2nd image shows sign wording clearly. No other signs showing any T&C's before entry.

Am I missing something but there is mention of POFA requirements so they can not transfer liability to registered keeper. Also as far as I am aware I cannot recall a PCN requesting £70 and not the usual £60 I thought the discount was 60%.

Hi, need to submit appeal today, does it look ok or is there anything i should add or
omit? Thanks.


I am appealing this charge as the registered keeper on the following grounds:

1. Poorly maintained road markings.
The Private Parking Sector Single Code of Practice states:
Signs and surface markings are used to provide information to drivers to indicate that they are entering controlled land, to display such terms and conditions as apply to direct traffic movements and to delineate parking bays. Signs and surface markings must be designed, applied and maintained in such a way as to be visible, legible and unambiguous to drivers. Operators should take note of relevant best practice guidance and legislation.

The driver parked in what appeared to be a marked bay. The road markings were very poorly maintained and were at best conflicting, at worst so neglected as to be entirely unclear especially as it was a dark evening when they parked.

A very warn yellow hatching on top of warn bay markings are not 'unambiguous'. Neither are they 'maintained'.

2. Inadequate Signage.
The Code of Practice 3.1 Signs states:
An entrance sign must be displayed and maintained at the entrance to controlled land to inform drivers as appropriate whether parking is permitted subject to terms and conditions, including payment, or is prohibited.

There were no prominent, clear, legible signs at the entrance to the car park informing drivers of the terms and conditions. The driver was not properly notified therfore making the contract uneforceable.

3. Incorrect charge.
The Code of Practice 8.2 Parking charge levels states:
Parking charges must not exceed £100. A reduction of a minimum of 40% must be offered where payment is made within 14 days of the issue of the Notice to Driver where a notice is issued at the time of the parking event, or of the issue of the Notice to Keeper and/or Notice to Hirer where the first notice is sent through the post.

The NTK/Parking Charge states that a reduced amount of £70.00 is payable if paid within 14 days. This does not relate to a 40% reduction from £100.00. The actual reduced amount payable offered should have been £60.00.

I would ask that the parking charge be cancelled for the reasons stated.

Thanks, just submitted with photo's of entrance showing no signage. Will update with their response.

Submitted 2 photo's with appeal showing lack of signage at entrance. Also already have a video (not submitted) taken on 17th Jan showing approach to car park, entrance and entering.