Free Traffic Legal Advice

What arrangements are there for entry of the VRM ?

Is EX18 on the ticket the start of the VRM that was entered.

Is the VRM on the PCN correct (possible misread).

Quite likely, in terms of reason for issues, there is a mismatch between the entry on the payment machine and the camera picture. Either through user error or machine error.

A keying error should see a reduction to £20 (I am not saying you should avail of that, merely that it is an option).

There are likely other defences to the validity of the charge which others will mention.

What arrangements are there for entry of the VRM ?

Thanks for replying (and that goes for b789 too). The driver tells me they had 2 tries at typing the whole VRM, but only the first 4 characters were accepted by the machine.

Is EX18 on the ticket the start of the VRM that was entered.

Yes

Is the VRM on the PCN correct (possible misread).

Yes

Quite likely, in terms of reason for issues, there is a mismatch between the entry on the payment machine and the camera picture. Either through user error or machine error.

A keying error should see a reduction to £20 (I am not saying you should avail of that, merely that it is an option).

There are likely other defences to the validity of the charge which others will mention.

Thanks, the driver will hold off on doing anything until a consensus is reached here. A reduction to £20 isn't something they would be happy with, considering they paid in full.

GSV isn't much help with the signage, unfortunately: https://www.google.com/maps/@51.1076364,-4.1604457,3a,19.4y,182.52h,87.65t/data=!3m6!1e1!3m4!1sbkYFPmMgjXyl4zast4B8aw!2e0!7i13312!8i6656?coh=205409&entry=ttu

How about sending...

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I was surprised to receive a Parking Charge Notice from you stating that I owe you money for "Whole Period Of Perking Not Paid for", as the whole of this parking period was paid for and I have retained the ticket issued at the time which proves this.

I attach a scan of the ticket your machine issued which shows that £1.50 was paid at 09:33 on the 14th June. As the vehicle left the car park at 10:56 (as your letter states) but the ticket covered parking until 11:33, no further payment is due.

I note that despite me entering my full registration twice into your machine, the ticket I was issued only shows the first part of my numberplate, which may be why you have not correctly allocated the payment you accepted.

I look forward to receiving confirmation that you have cancelled this Parking Charge Notice.
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...and then come back here if that doesn't get the job done?

I'm familiar with the Council PCN process from Pepipoo and here, but I don't really know my way around the private parking side - am I right in thinking the 'only one bite of the cherry' rule that prevents councils changing their mind about the reason for a PCN doesn't apply here, and that this might have to go to POPLA instead of the adjudicators, who might not be as persuadable in their interpretation of the rules?

which involves the same Claimant

The claimant here is different, is it not?

Just making sure the OP doesn't blindly cut and paste and suggest the claimant here is the same.

I note that despite me entering my full registration twice into your machine

That's a curiosity and suggests some sort of issue.

I don't know how the machine in question operates of course but what made the user think "something's wrong" and somehow enter it again.

It also gives a small piece of ammunition for the refusal. "Well if you knew it was wrong why didn't you ring up".

Some caution in phrasing may be appropriate.

Ok, here's what I plan to get them to send, unless anyone has a good reason why I shouldn't...

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I was surprised to receive Parking Charge Notice nnnnnnnnnnn from you stating that I owe you money for "Whole Period Of Perking Not Paid for", as the whole of this parking period was paid for and I have retained the ticket issued at the time which proves this.

I attach a scan of the ticket your machine issued which shows that I paid £1.50 at 09:33 on the 14th June. As the vehicle left the car park at 10:56 (as your letter states) but the ticket you issued covered parking until 11:33, no further payment is due.

I look forward to receiving confirmation that you have cancelled this Parking Charge Notice.

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They also say I have to include VRN, full name, serviceable address, etc - is this necessary (they already have all this on the notice) or perhaps harmful as it confirms things?