Free Traffic Legal Advice

There should be no need to follow up by post.

I have appealed a Smart Parking charge myself somewhat recently (last 6 months) and from memory, their acknowledgement email came a couple of days after submitting, and their response a few weeks after that. Keep a close eye on your spam folder, the first email I had from them went into my spam.

The Code of Practice requires them to respond to appeals within 28 days, so if you haven't heard anything from them by such time, then chase them.

hello again.

I've been keeping a close eye on my email and spam folder,  but i haven't received a reply yet, other than the acknowledgement email which i received within a day or two of my appeal email.

i think this Friday (13th December 2024) will be 28 days since i emailed my appeal to them.

if they do not reply by then, what is the best way to chase them up?

thank you in advance
lateman

thank you, I'll do that now shortly.

do i just explain that i made as appeal 4 weeks ago, haven't had a reply yet, and can they confirm that this is the end of the matter?

Hi, quick update to the situation:

Smart Parking responded to the appeal just in time, they sent a letter through the post on 10th December.

The charge has been completely cancelled!

Thank you so much once again for your excellent advice and support

lateman

There is a link to Schedule 4 of PoFA in my signature underneath each of my posts. Paragraph 9 explains what a Notice to Keeper must contain in order to be compliant in order to hold the keeper liable. Compare what that paragraph states is required, vs what your notice contains.

Smart don't even make an attempt to comply.

oh, i did mean to ask too if you don't mind:  how do you know from looking at the penalty charge notice that they have not fully complied with PoFA?  or can this not be revealed here?

For every occurrence of the word "penalty" or "offence" or "fine" you can find in your PCN, I will give you £100.