Author Topic: PCN received by post from Parking & Property Management for not displaying visitor permit  (Read 5645 times)

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Two appeals have been submitted to PPM for both PCNs.
Two separate complaints have been emailed to the landowner.

Just received a third identical PCN today. This must be the last one as we were unaware of the parking regime changes until got the first PCN by post.

I received an appeal rejection from PPM today. I have 21 days to appeal to IAS.




« Last Edit: October 13, 2025, 08:58:43 pm by vwandi »

Received a stage 1 complaint rejection from A2Dominion.





Need some help from this great forum, please
  :(

That reply is a clear deflection rather than a substantive response. It attributes responsibility to the “Managing Agents” and asserts signage and letters were sufficient, but fails to address A2Dominion’s own contractual and statutory obligations.

Here is a suitable Stage 2 escalation draft you can send to complaints@a2dominion.co.uk and CC yourself:

Quote
Subject: Stage 2 Complaint – Unlawful Variation of Tenancy Terms and Failure to Consult Regarding Parking Enforcement

Dear A2Dominion South Limited,

I am writing to escalate my complaint to Stage 2 of your complaints procedure. I remain dissatisfied with the Stage 1 response dated 15 October 2025 because it fails to address A2Dominion’s statutory and contractual duties under my tenancy agreement and common law.

Your Stage 1 response incorrectly claims that parking enforcement was introduced by the Managing Agents and therefore falls outside A2Dominion’s remit. This is factually and legally unsound. My tenancy is with A2Dominion South Limited, and clause (9) expressly obliges A2Dominion to consult tenants before any change in housing management or maintenance likely to have a substantial effect.

The introduction of third-party enforcement and a visitor-permit regime clearly constitutes such a change. Delegating the change to a Managing Agent does not relieve A2Dominion of responsibility for compliance with its own contract or the Tenant Involvement and Empowerment Standard.

Your reply also fails to show any evidence of the alleged consultation or the “letters” said to have been issued. No such letter was received by me or by other long-standing tenants in my block. If A2Dominion wishes to rely on this claim, please provide:

• Copies of all correspondence and notices allegedly sent to residents concerning the introduction of Parking & Property Management’s enforcement scheme in 2022;
• The management or agency agreement authorising the Managing Agents to vary, amend, or restrict tenants’ parking rights;
• Confirmation of whether A2Dominion formally approved or ratified the scheme and, if so, the date of approval; and
• An explanation of why no consultation was carried out with affected tenants under clause (9).

Furthermore, clause (18) of my tenancy imposes no obligation to display permits or scratch cards. The unilateral introduction of such a requirement amounts to an unlawful variation of my tenancy and a derogation from grant.

Please therefore reconsider the matter and confirm that A2Dominion will:

• Instruct Parking & Property Management to cancel the PCN issued against my vehicle;
• Cease or suspend enforcement in visitor bays pending proper consultation; and
• Ensure that any future changes to parking arrangements comply with the consultation and notification duties contained in clauses (9) – (11).

If this matter is not resolved at Stage 2, I will escalate it to the Housing Ombudsman for investigation into breaches of the Tenant Involvement and Empowerment Standard and maladministration in complaint handling.

Please acknowledge this Stage 2 escalation and provide a reference number.

Yours faithfully,

[Full Name]
[Flat / Building Address]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you very much for your help!
Would you mind to guide me through my appeal to IAS, please?
Many thanks! Your help is much appreciated.

For what it's worth, you can use the following as your IAS appeal:

Quote
I am the registered keeper of the vehicle. I deny any liability for this parking charge and appeal in full.

The parking operator bears the burden of proof. It must establish that a contravention occurred, that a valid contract was formed between the operator and the driver, and that it has lawful authority to operate and issue Parking Charge Notices (PCNs) in its own name. I therefore require the operator to provide the following:

1. Primacy of tenancy and lack of consultation
TThe vehicle was parked on residential land where the keeper’s rights derive from a tenancy granted by A2Dominion South Limited. Under established principles of leasehold law, the tenancy agreement takes primacy over any subsequent arrangement made between the landlord and a third-party parking company.

The tenancy agreement contains no obligation to display a permit or visitor scratch card, and its terms permit parking subject only to avoiding obstruction or nuisance. Any previous display of a permit was done purely out of courtesy and not obligation.

Any attempt to impose new conditions through signage or private enforcement constitutes an unlawful variation of the tenancy and a derogation from grant, as it substantially interferes with rights already granted to the tenant. Accordingly, any agreement Parking & Property Management may hold with the landlord cannot override or diminish tenants’ contractual rights, and the operator therefore lacks standing to offer or enforce parking terms against residents or their visitors.

The operator is therefore put to strict proof of:
• Written confirmation from the landowner that the operator’s permit scheme was lawfully introduced and binding on existing tenants; and
• Evidence that tenants received visitor permits prior to the date of the alleged contravention.

Without proof of these matters, the operator cannot claim that any contractual offer was capable of overriding the tenancy rights that take primacy over subsequently erected signage.

2. Strict proof of clear, prominent, and adequate signage that was in place on the date in question, at the exact location of the alleged contravention. This must include a detailed site plan showing the placement of each sign and legible images of the signs in situ. The operator must demonstrate that signage was visible, legible, and compliant with the IPC Code of Practice that was valid at the time of the alleged contravention, including requirements relating to font size, positioning, and the communication of key terms.

3. Strict proof of a valid, contemporaneous contract or lease flowing from the landowner that authorises the operator to manage parking, issue PCNs, and pursue legal action in its own name. I refer the operator and the IAS assessor to Section 14 of the PPSCoP (Relationship with Landowner), which clearly sets out mandatory minimum requirements that must be evidenced before any parking charge may be issued on controlled land.

In particular, Section 14.1(a)–(j) requires the operator to have in place written confirmation from the landowner which includes:

• the identity of the landowner,
• a boundary map of the land to be managed,
• applicable byelaws,
• the duration and scope of authority granted,
• detailed parking terms and conditions including any specific permissions or exemptions,
• the means of issuing PCNs,
• responsibility for obtaining planning and advertising consents,
• and the operator’s obligations and appeal procedure under the Code.

These requirements are not optional. They are a condition precedent to issuing a PCN and bringing any associated action. Accordingly, I put the operator to strict proof of compliance with the entirety of Section 14 of the PPSCoP. Any document that contains redactions must not obscure the above conditions. The document must also be dated and signed by identifiable persons, with evidence of their authority to act on behalf of the parties to the agreement. The operator must provide an agreement showing clear authorisation from the landowner for this specific site.

4. Strict proof that the enforcement mechanism (e.g. ANPR or manual patrol) is reliable, synchronised, maintained, and calibrated regularly. The operator must prove the vehicle was present for the full duration alleged and not simply momentarily on site, potentially within a permitted consideration or grace period as defined by the PPSCoP.

5. Strict proof that the Notice to Keeper complies with the Protection of Freedoms Act 2012 (PoFA), if the operator is attempting to rely on keeper liability. Any failure to comply with the mandatory wording or timelines in Schedule 4 of PoFA renders keeper liability unenforceable.

6. Strict proof that the NtK was posted in time for it to have been given within the relevant period. The PPSCoP section 8.1.2(d) Note 2 requires that the operator must retain a record of the date of posting of a notice, not simply of that notice having been generated (e.g. the date that any third-party Mail Consolidator actually put it in the postal system.)

7. The IAS claims that its assessors are “qualified solicitors or barristers.” Yet there is no way to verify this. Decisions are unsigned, anonymised, and unpublished. There is no transparency, no register of assessors, and no way for a motorist to assess the legal credibility of the individual supposedly adjudicating their appeal. If the person reading this really is legally qualified, they will know that without strict proof of landowner authority (VCS v HMRC [2013] EWCA Civ 186), no claim can succeed. They will also know that clear and prominent signage is a prerequisite for contract formation (ParkingEye v Beavis [2015] UKSC 67), and that keeper liability under PoFA is only available where strict statutory conditions are met.

If the assessor chooses to overlook these legal requirements and accept vague assertions or redacted documents from the operator, that will speak for itself—and lend further weight to the growing concern that this appeals service is neither independent nor genuinely legally qualified.

In short, I dispute this charge in its entirety and require full evidence of compliance with the law, industry codes of practice, and basic contractual principles.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you!
Should I mention the Failure to comply with PoFA 2012 Sch 4 para 9(2)(a) in my appeal to IAS?
For example:
Quote
Failure to comply with PoFA 2012 Sch 4 para 9(2)(a): The NtK does not “specify the period of parking”. Saying “The period of parking to which this notice relates is the period that immediately preceding the incident Date and Time” is not a period. As confirmed in Brennan v Premier Parking Solutions (2023), at least a short period of parking must be specified.

Yes, you can put that in as point #5.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain



There is some confusion regarding appeals deadline to IAS: PPM stated in their letter of rejection that I need to submit appeal within 21 days which is 3/11/2025, but IAS website states that I have until 12/11/2025 to submit my appeal.
Should I appeal right now or I have another 9 days for submission?
Should I answer "Yes" or "No" to the question: "Are you held liable for the charge?"


Received Stage 2 acknowledgement from A2Dominion
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They are trying to hold you liable for the charge, so "yes".

The 21 days to submit the appeal is old news. The PPSCoP threw that out and they must give you 28 days to appeal to the IAS, for what it's worth. However, I don[t understand why you want to delay the IAS time wasting appeal. Just submit it now.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Now we need to wait and see the outcome of the stage 2 complaints process to Dominion.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Quote
They are trying to hold you liable for the charge, so "yes".
Thank you!
« Last Edit: November 05, 2025, 11:48:38 am by vwandi »

Reply #26 answers that question.