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For the mediation call, the only requirement is for you "attend" the call. It is not part of the judicial process and no judge is involved.

This is what I advise you to say when you receive the call from the mediator:

Before I set out my position, please confirm from the claimant’s side:

• the full name of the person attending for them;
• their role/position at their legal representative’s firm; and
• whether they hold written authority to negotiate and settle today.

Please relay that back to me before we continue.

After the mediator calls back...

If identified and authority confirmed:

Thank you. I’m content to proceed on that basis. My settlement offer is £0, or I invite the claimant to discontinue with no order as to costs.

If no/unclear authority:

Please record that the claimant’s attendee has not confirmed settlement authority. My position remains that liability is denied and my offer is £0, subject to prompt approval by an authorised solicitor if they choose to discontinue.

If the mediator probes your defence:

In what capacity are you asking that question? Are you legally trained?  If not, please refrain from offering opinions. I will be reporting any attempt to do so as inappropriate.”

All you need to know is the name and the position of the person acting for the claimant and report that back to us. It will be over within minutes. Complete waste of time otherwise.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hi all,

I’ve just received a mediation appointment confirmation email from the Small Claims Mediation Service for my claim.

The appointment is scheduled for:

Date: 06/02/2026

Time Slot: 09:30 – 12:30

Format: Telephone mediation (mediator will call from a withheld number)

They’ve asked me to reply with my full name and the best number to contact me on during the appointment slot. I will proceed with these instructions.

Here is the link to the letter received https://drive.google.com/file/d/1LHXvttLnvKQmVch886eEFAj_LM0rjXr0/view?usp=sharing

Thanks again for all your guidance so far — I really appreciate the help.

For the mediation call, the only requirement is for you "attend" the call. It is not part of the judicial process and no judge is involved.

This is what I advise you to say when you receive the call from the mediator:

Before I set out my position, please confirm from the claimant’s side:

• the full name of the person attending for them;
• their role/position at their legal representative’s firm; and
• whether they hold written authority to negotiate and settle today.

Please relay that back to me before we continue.

After the mediator calls back...

If identified and authority confirmed:

Thank you. I’m content to proceed on that basis. My settlement offer is £0, or I invite the claimant to discontinue with no order as to costs.

If no/unclear authority:

Please record that the claimant’s attendee has not confirmed settlement authority. My position remains that liability is denied and my offer is £0, subject to prompt approval by an authorised solicitor if they choose to discontinue.

If the mediator probes your defence:

In what capacity are you asking that question? Are you legally trained?  If not, please refrain from offering opinions. I will be reporting any attempt to do so as inappropriate.”

All you need to know is the name and the position of the person acting for the claimant and report that back to us. It will be over within minutes. Complete waste of time otherwise.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Update after Mediation Call
Hi all, just updating following the mediation call.
I attended the call as required. At the outset, I stopped proceedings and asked for confirmation of the following from the claimant’s side before continuing:

full name,
role/position, and
whether they had authority to negotiate and settle.

The details provided were:
Claimant’s solicitors: DCB Legal Limited
Name: Tim Sarumi

Role: Litigation Support Officer / Legal Representative

Authority: Confirmed they had authority to mediate
I then confirmed I was content to proceed on that basis.

The claimant attempted to make an offer of £240, which I declined. I clearly stated and repeated my position:

“My settlement offer is £0, or I invite the claimant to discontinue with no order as to costs.”

I was asked why, and I simply repeated the same position. I did not engage further.

No agreement was reached and the mediator marked the matter as not settled.

Hi all,
Following the mediation call, I’ve now received confirmation from the Civil National Business Centre that mediation was not settled.

The email confirms:
Claim number: M9KF9T6J
Parties: G24 Limited v Myself

Mediation took place but no agreement was reached.

They state that:
If the matter is not resolved between the parties, the claim will now be transferred out of the Civil National Business Centre to a local court.
Standard directions will then be issued, including a timetable, any further court fee, and a final hearing.
If the claimant decides to discontinue, they must file a Notice of Discontinuance (N279).

I understand from this that my next step is simply to wait for the Notice of Transfer / standard directions from the court unless the claimant discontinues.

Please confirm if that’s correct and whether there’s anything else I should be doing at this stage.
Thanks again for everyone’s continued help.

That’s all correct, what you next want to see and should post here is a notice of allocation to your local court including deadlines for submitting Witness Statements and for the claimant paying the court fee. If the latter is earlier than the former, then that probably means you just need to wait for them to discontinue before paying the fee, which is likely but not guaranteed.