Hello, I have received an Action Required email from POPLA and have been asked to 'Please provide your comments on the operator evidence'. The main text is as follows;
Case History
11/04/2025 Date of event
System check/manual check identified breach of terms and conditions, prior to DVLA request
15/04/2025 Parking Charge Letter Issued - Letter1 - Ltr01-217
18/04/2025 Parking Charge Letter Issued - Letter1 - Ltr01-217
25/04/2025 Letter Issued - Website Appeal Response
25/04/2025 Letter Issued - Website Appeal Response
25/04/2025 Website Appeal received for this case and is queued for processing.
25/04/2025 Website Appeal received for this case and is queued for processing.
02/05/2025 Letter Issued - Driver Details Required non POFA with FAQs Non-POFA
05/05/2025 Letter Issued - Website Appeal Response
05/05/2025 Website Appeal received for this case and is queued for processing.
15/05/2025 Letter Issued - Unsuccessful POPLA - Paid Parking Insufficient with FAQs Non-POFA
Rules and Conditions
This site is a Paid Parking car park as clearly stated on the signage (enclosed).
Parking tariffs apply 24 hours a day, 7 days a week
To obtain a season permit, you must visit the site office with your full, correct vehicle registration & pay the
appropriate rate
Blue Badge holders – please display the clock portion of your Blue Badge in your vehicle and present the photo
portion to site office or scan one of the QR codes on display to register for a 24 hour parking permit.
Park within marked bays No parking on yellow lines/hatched areas
We have included a signage plan showing that there are signs situated at the entrance, exit and throughout the
car park displaying the terms and conditions of the site.
All available payment options can be found within the enclosed signage. The full, correct vehicle registration
must be inputted when parking payments are made.
Please see below information relating to the payment options on site:
Payment Options: Payment Machine (Metric) and evology pay
Number of Payment Machines: 1
Authority
We can confirm that the above site is on private land, is not council owned and that we have written authority
to operate and issue Parking Charge Notices at this site from the landowner (or landowner’s agent).
It must also be noted that any person who makes a contract in his own name without disclosing the existence
of a principal, or who, though disclosing the fact that he is acting as an agent on behalf of a principal, renders
himself personally liable on the contract, is entitled to enforce it against the other contracting party. (Fairlie v
Fenton (1870) LR 5 Exch 169). It follows that a lawful contract between ourselves and the motorist will be
enforceable by us as a party to that contract.
Additional Information
Please be advised, this Parking Charge was not issued under the Protection of Freedoms Act 2012.
The BPA has provided clarity to both motorists and parking management companies regarding grace periods
which can be found in the Private Parking Single Code of Practice.
www.britishparking.co.uk/code-of-practice-and-compliance-monitoring Parkingeye are fully compliant with the Private Parking Sector Single Code of Practice in relation to Grace
Periods.
Parkingeye use Automatic Number Plate Recognition (ANPR) cameras and not CCTV cameras to monitor car
parks. This technology captures and photographs vehicles entering and exiting the car park and compares this
data to the maximum stay that vehicles are entitled to and, where applicable, any payment or permit that may
relate to the registration captured.
We ensure that all our signage is clear, ample, and in keeping with the Private Parking Sector Single Code of
Practice regulations. The signage at this site demonstrates adequate colour contrast between the text and the
backgrounds advised in the Private Parking Sector Single Code of Practice.
Please note, our website appeals portal now asks the appellant to confirm that all supporting evidence relating
to the Parking Charge has been attached. This confirmation is displayed in the website appeal document
included in this evidence pack.
There are 47 pages in total, the rest of the letter has copies of previous correspondence and photos of signage and parking machines.
Do I need to respond and if so what do I need to say? Again thank you for your help and assistance on this. Best regards.