The Block management company is Chaneys Chartered Surveyors with the company number 2473115.
I also just received a response on my appeal which was rejected as expected. I am curious as to whether there is any legislation/ text that comments on a duty of care a company must provide, in this specific circumstance being that they do not give adequate concessions when you're designated parking bay is being occupied.
Here is the text from the letter I received on PPM's appeal decision:
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Thank you for your correspondence regarding the above Parking Charge Notice (PCN). We have considered your appeal carefully and take note of the points you have raised in mitigation; however, we have decided that your appeal has been rejected on the following grounds.
The signage at the site is clearly visible and the information on the signage informs the driver of the parking
conditions at the location. Signage is prominent throughout the parking area. Signage location, size, content
and font has been audited by the International Parking Community.
It is the driver’s responsibility to check for signage, check the legality and obtain any authorisation for parking before leaving their vehicle.
Your vehicle was observed at the time the parking charge notice was issued for parking outside the confines
of a marked bay. The photographic evidence supports the issue of the parking charge. Please refer to the
photographic evidence which can be viewed on
www.payppm.co.uk.
The signage throughout the site, and visible from the position of parking, makes it clear that the restrictions
apply to all vehicles parked at this site and that if vehicles park otherwise than in accordance with the terms
a charge will be payable.
Having viewed the photographic evidence, the vehicle can be seen close to a sign stating the parking regulations. Signage clearly states that vehicles must display a valid permit in the front windscreen at all times
appropriate for the area in which you are parked and parking is not permitted anywhere outside of a
marked bay including in front of the garages.
Except for: 10minutes max on estate roadways.
The parking charge was clearly advertised and you were in possession of all the information needed to make a decision. The driver chose to park. In our view, this act, by the appellant, constituted acceptance of the offer to pay the charge and formed a binding contract between the parties. It would follow that there was no inherent unfairness in the way this agreement was reached.
We agree the circumstances are unfortunate, however, it is not in our remit to be able to remove a vehicle
parked otherwise than in accordance with the conditions. Thus meaning, if another vehicle is parked in
your space, we cannot offer immediate alternative parking. Even considering the circumstances, we cannot
allow authority to park outside the confines of a marked bay whatever the circumstances.
The best practice in this situation, if you cannot park in accordance with the parking regulations, is to park
off site. Whilst we agree this may be inconvenient it will not result in a PCN being issued.
Whilst we empathise with your situation, we cannot allow parking which is not in accordance with the
parking regulations, whatever the circumstances. By not enforcing the said issue the same situation will
likely happen more often.
The reasons you have put forward for parking in a clearly regulated parking area do not justify parking
otherwise than in accordance with the restrictions. You will appreciate that everyone has what they
regard as reasonable grounds for parking. The location is private land and as such there is a need to
ensure that only vehicles conforming to the advertised restrictions can park on site.
YOUR OPTIONS NOW ARE:
1. Pay the Parking Charge Notice. If you have made your appeal within 14 days of the issue date of
the PCN, you now have a further 14 days from the date of this communication to pay the reduced
rate of £60.00 per PCN. If you have appealed more than 14 days after the date of the issue of the
PCN, the full amount of £100 per PCN will be outstanding. The PCN will progress to debt recovery
28 days after our response date if the PCN remains unpaid.
• You can pay by visiting the website
www.payppm.co.uk• By phone, calling 0207 100 2929. Please have your debit/credit card details and the information in
this letter to hand.
• By post, sending a cheque or postal order made payable to Parking and Property Management Ltd
to the address at the bottom of this letter. Please ensure the PCN number is written on the reverse
of the cheque.
2. If you believe this decision is incorrect, you are entitled to appeal to the Independent Appeals
Service (IAS). The Independent Appeals Service provides an Alternative Dispute Resolution
scheme for disputes of this type. As you have complied with our internal appeals procedure you
may use, and we will engage with, the IAS standard Appeals Service providing you lodge an appeal
within 21 days of this rejection. To appeal, the IAS will need your parking charge number, your
vehicle registration and the date the charge was originally issued. For further information, please
visit
www.theias.org. You must submit an IAS appeal for each PCN separately.
If you decide to use the Independent Appeals Service (IAS), the offer of a discount for early payment will
be withdrawn and the full parking charge of £100 per PCN will apply if your appeal is dismissed.
Please note that the Independent Adjudicator is unable to cancel a charge on grounds of mitigation and
the decision will be based on facts and evidence only.
N.B. If you appeal to the IAS and then subsequently pay the charge prior to that appeal being determined,
OR alternatively pay the charge then attempt to appeal, the appeal will be cancelled and you will not be
given a further opportunity to contest the charge.
Please allow 24 hours before appealing to the IAS to ensure they have received all relevant information
regarding the status of your appeal to us.
3. If you chose to do nothing, we will seek to recover the monies owed to us via our debt recovery
procedures and may proceed with Court action against you.
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