3. Parkingeye court letter (DCB Legal) CCJ
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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #15 on: »
All normal and as expected. Standard boilerplate stuff. You are waiting fro your own N180 Directions Questionnaire to arrive by post. However, just follow this advice:

Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it:
What is the court name? - Find a Court or Tribunal - GOV.UK
Tell us if you know the court or tribunal name or address to find a court or tribunal in England or Wales
find-court-tribunal.service.gov.uk


• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #16 on: »
Thank you so much. I’ll complete the form downloaded via the link you shared and send it.
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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #17 on: »
Don't send it before you see that yours has been sent in your MCOL history, otherwise wait until you receive the letter with yours before sending the N180 as advised.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #18 on: »
Morning all! I’ve now received the mediation appointment. It says I’ll have an hour and would need to be explain what happened & my defence.

Should I just say exactly what happened or is there a legal wording I should use instead?

Sorry if this is a silly question 🙈
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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #19 on: »
Have a search on here for other cases that have progressed to court and you will see numerous accounts of how the mediation process goes.

The key is to offer £0, and not to get drawn into any discussion about the merits of your case, and it should all be over fairly swiftly.
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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #20 on: »
For the mediation call, the only requirement is for you "attend" the call. It is not part of the judicial process and no judge is involved.

This is what I advise you to say when you receive the call from the mediator:

“Before I set out my position, please confirm from the claimant’s side:

• the full name of the person attending for them;
• their role/position at their legal representative’s firm; and
• whether they hold written authority to negotiate and settle today.

Please relay that back to me before we continue.”

After the mediator calls back...

If identified and authority confirmed:

“Thank you. I’m content to proceed on that basis. My settlement offer is £0, or I invite the claimant to discontinue with no order as to costs.”

If no/unclear authority:

“Please record that the claimant’s attendee has not confirmed settlement authority. My position remains that liability is denied and my offer is £0, subject to prompt approval by an authorised solicitor if they choose to discontinue.”

All you need to know is the name and the position of the person acting for the claimant and report that back to us. It will be over within minutes. Complete waste of time otherwise.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #21 on: »
thank you so much - I’ll do as advised. Fingers crossed!

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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #22 on: »
Mum has sent me a picture of another letter she’s received from dcdl - final notice of debt recovery.

The contravention date seems to be around the same period as the others so we are very confused as to why this one wasn’t grouped with the others. We are also unsure whether there are other tickets we don’t know about.

Shoud we:
- respond to this final notice of debt recovery to say we will be grouping this together with the others under this court case?
- Or ignore and wait for it to get to the same stage as the court letter so we can follow the same process
- Or we ring them to say she wasn’t the driver?
 Or anything else? It’s all very confusing as she never got the original parking tickets so doesn’t know where all these are coming from.

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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #23 on: »
You DO NOT, ever, EVER, communicate with a useless and powerless debt collector. You can safely shred any letters from them and use the result as Hamster bedding for anyone cares.

The debt collector is not a party to any contract allegedly breached by the driver. All they can do is try and intimidate the low-hanging fruit on the gullible tree into paying out of ignorance and fear!

Do not ever think about entering into communication with a debt collector. If there is more than 1 PCN for this location. it is too late for them to add it to the claim and trying to do so in a separate claim is an abuse of process and can be used against them as a cause of action estoppel.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #24 on: »
Ah ok. Thank you so much - we’ll ignore them ;)
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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #25 on: »
Dear all,

we had the mediation appointment and it wasn’t as quick as expected. DCB legal did provide the name of the representative and position. also confirmed they had written authority.

However, the mediator kept pushing and to me, seemed quite partial towards DCB legal. wanted to know what our defence was and the basis of us offering £0 and denying liability.

Told them we weren’t driving at the time and that we never received the original letters. The mediator kept insisting that the prices will go up even more and that DCB would have sent the letters to the address on DVLA so cannot deny liability on that basis.

Anyway it was a rather stressful experience :(
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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #26 on: »
You should make a formal complaint about the mediator, for lacking impartiality and attempting to make you settle, for making baseless threats and insisting on examining your defence, all of which sounds like happened.
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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #27 on: »
So, what is the name of the person and their position? There was a reason you were advised to ask this.

You most certainly should make a formal complaint about the mediation. The mediator is not legally trained. They should not be offering ANY advice, impartial or otherwise.

All you had to say besides that was advised was that the claimant has a copy of your defence and you are not prepared to icuss it with a non-legally trained mediator. You were told that this is not part of the JUDICIAL process.

If the mediator made it stressful for you, then submit a formal complaint by email to scmenquiries@justice.gov.uk and CC yourself, along these lines:

Quote
Subject: Formal Complaint – Improper Conduct and Partiality of Mediator

Dear Sir or Madam,

I wish to lodge a formal complaint concerning the conduct of the mediator who handled my recent small claims mediation between [Defendant’s name] and DCB Legal Ltd on [date].

The mediator’s behaviour was wholly inappropriate and contrary to the principles of neutrality, impartiality, and non-advisory facilitation that underpin the Small Claims Mediation Service. During the session, the mediator:
• Appeared partial towards the claimant’s representative, repeatedly emphasising that “prices will go up” and implying that I should settle to avoid higher costs.
• Sought to interrogate me, pressing for details of my legal position and the basis for offering £0, despite being told that this matter is a judicial issue to be determined by the court, not by a mediator.
• Asserted incorrect legal propositions, including that DCB Legal’s use of the DVLA-registered address precludes any challenge to liability — a statement that demonstrates both partiality and a misunderstanding of the law.
• Created an atmosphere of undue pressure and stress, leading me to feel intimidated rather than assisted in exploring a voluntary resolution.

The role of the mediator is not to advise either party, evaluate the merits, or act as an intermediary advocate for settlement. This particular mediator demonstrated a clear lack of neutrality and legal competence, undermining confidence in the mediation process itself.

Given the distress caused and the apparent departure from the service’s standards, I request that this complaint be formally investigated, that a record be made against the mediator concerned, and that I receive an apology. If the conduct described aligns with a pattern of similar complaints, I would urge the Service to review this individual’s suitability for the role.

Please confirm receipt of this complaint and advise of the process and expected timeframe for your investigation.

Yours faithfully,

[Full name]
[Case reference or claim number]
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #28 on: »
Thank you. It was strange, when we asked for the details, the mediator mumbled something along the lines of “ok, so this is to do with the zoom case”. I think they said zoom but almost trying to point out that they knew where we were going with the question we asked.

The details are:
Emily Maloney
litigation support associate
Yes to holding written authority

The mediator said we would get the above details in writing.

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Re: Parkingeye court letter (DCB Legal) CCJ
« Reply #29 on: »
Hi @b789 , not sure you’ve seen my response. I’ve added the details you requested

The details are:
Emily Maloney
litigation support associate
Yes to holding written authority

Is there anything you want me to do with this or was this for information only?

Thanks a lot for your help!
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