Hi I have just received a response from premier parking as below
also complained to council no response yet other than saying to continue to deal with premier
and have copied the formal complaint I made to premier parking
PCN REFERENCE NUMBER:
POPLA CODE:
DATE OF PARKING EVENT: 20th April 2024
PAYMENT DUE DATE: 6th June 2024
TOTAL AMOUNT DUE: £60.00
Dear
Thank you for your appeal against the above Parking Charge Notice (PCN). We have carefully considered your appeal, however on this occasion the appeal has been rejected for the following reason;
Whilst we note the comments and reason for appeal, as per our photographic evidence, the vehicle was parked in contravention of the advertised terms and conditions. As the vehicle was not parked fully within a bay, we can confirm that this PCN has been issued correctly.
Please note, our complaints process can be found on our website.
You have now reached the end of our internal appeals procedure and therefore you now have two options; you can either pay or appeal to POPLA - you cannot do both:
You can pay the total amount due as shown above via the following payment options;
• Call us on: 01302 513232
• Pay online:
www.pcnpayments.com• Send a postal order: Premier Park Ltd, PO Box 624, Exeter, EX1 9JG
Or, you can appeal to an Independent Appeals Service, POPLA (Parking on Private Land Appeals) using the POPLA reference code provided above. Please note, should you decide to appeal to POPLA and your appeal is subsequently rejected or you withdraw your appeal, the option to pay a discounted amount will no longer be available and the full amount of the PCN will become due. Please note, if you pay the PCN prior to appealing to POPLA, your appeal will be withdrawn as you will have accepted liability in full.
If you decide to appeal to POPLA, you will need to visit their website,
www.popla.co.uk where further details of how to appeal (either online or by downloading the relevant forms) can be found. If you are unable to access their website, please call us for further information on how to obtain the forms. Please ensure your POPLA Reference Number, as noted above, is quoted on all correspondence to POPLA. You have 28 days from the date of this email to submit an appeal to POPLA. If you appeal to POPLA we will suspend recovery activity on the PCN and the charge will not increase until the appeal has been determined.
By law we are also required to inform you that Ombudsman Services (
www.ombudsman-services.org) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above.
If you do not make payment or submit an appeal to POPLA within the relevant timeframe, the outstanding PCN may be passed to our appointed debt collection agency for further action. All costs associated with this process will be added to the amount outstanding.

Premier Park Ltd. PO Box 624, Exeter, Devon, EX1 9JG
13th May 2024
PREMIER PARKING FORMAL COMPLAINt
Re DISABILITY DISCRIMINATION re
I wish to make a formal complaint (not an appeal) to Premier Parking highlighting their failure to comply with the BPA CoP section 16.
Section 16.5 in particular is breached and you have discriminated against me as a disabled person.
TORBAY COUNCIL the landowner fails to provide a fully accessible parking bay, such as an end bay with bollards on one side without the extra 1200mm space recommended by “Inclusive Mobility” in the relevant part of the Equality Act 2010 is related to disability discrimination.
Equality Act 2010 and Accessibility:
The Equality Act 2010 requires reasonable adjustments to be made to ensure accessibility for disabled individuals in various contexts, including parking facilities.
Disabled Parking Bays and Reasonable Adjustments:
When designing parking bays, landowners must consider the needs of disabled users.
Reasonable adjustments may include:
Providing sufficient space for wheelchair users to access and manoeuvre.
Ensuring unobstructed access to vehicle doors. Adhering to guidelines on dimensions and placement.
“Inclusive Mobility” Guidelines:
The “Inclusive Mobility” guide provides best practices for accessible pedestrian and transport infrastructure. It recommends that each side of a disabled parking bay should have an extra 1200mm space beyond the standard bay width. This additional space allows for safe door opening and manoeuvring.
Breach of Equality Act:
Torbay council failed to provide the recommended additional space, it should be considered a breach of the Equality Act. Disabled individuals are facing difficulties accessing their vehicles or using the parking bay effectively. Such non-compliance constitutes disability discrimination.
In this scenario, scenario where a disabled driver is penalised by an unregulated private parking company due to the landowner’s (Torbay Council) failure to comply with the Inclusive Mobility guidelines of the Equality Act 2010, it is essential to consider the roles and responsibilities of each party:
The Landowner:
The landowner is responsible for providing accessible parking facilities on their property. If the landowner fails to comply with guidelines (such as not providing the recommended additional space in a disabled parking bay), they are indirectly contributing to discrimination against disabled individuals. Their actions (or lack thereof) impacts the accessibility and usability of parking spaces.
Unregulated Private Parking Company Premier parking
Premier Parking unregulated private parking company acts as an agent on behalf of the landowner, you enforce parking rules and issue charges.
As you have penalised me as a disabled driver unfairly due to inadequate parking facilities (as a result of the landowner’s non-compliance), you are directly involved in discriminatory behaviour. Your actions violate the Equality Act 2010 when you penalise someone based on their disability.
Discrimination:
Discrimination occurs both directly (by the parking company) and indirectly (due to the landowner’s failure to provide accessible facilities).
I as the disabled driver is adversely affected by this situation, regardless of whether the discrimination is direct or indirect.
In summary, both the landowner (for inadequate facilities) and the private parking company (for enforcing penalties) play a role in this scenario. The disabled driver’s rights should be protected and any discriminatory actions must be addressed appropriately. That address includes redesigning the car park to accessible inclusive standards.
Taking Action:
As I have encountered an inaccessible parking bay which has caused me to be penalised, I am reporting it to Torbay council as they are responsible for ensuring parking facilities meet the required standard.
I note the same bollards are placed again child bays blocking access out of their cars too.
Premier Parkings discrimination in breach of the Equality Act should you not cancel the PCN, means your discrimination goes from “indirect” to “direct” discrimination.
I look forward to a urgent response
Yours Sincerely
thankyou so much again for help much appreciated xxx
