Author Topic: Parking Group Limited – Not Parked Within A Marked Bay – Aycliffe Town Centre, Newton Aycliffe  (Read 1463 times)

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Hi,
I was a registered keeper of the vehicle as it's sold back at the end of 2024.
This case is related to the car parking which was free for many years, however for some reasons it's changed at some point in 2023 or 2024 (to be honest I'm not sure when). Right now it's still free with up to 2.5hours. Base on recent discussions on Facebook and face to face many people have been caught there without knowing of these changes.

Recently I've received PoC and I'm wondering if this can be defended as it's quite chunk of money for me.
As per PoC the driver parked quickly on the space without blocking any other car as it was rushed to collect a kid from the gymnastic session. No idea how long it was parked, however in 100% before 2.5hours time limit as penalty is about bay not a time limit.

I'm not sure when or how many threatening letters they sent as it was pretty busy year for me and just recently start noticing some stuff, so just attaching what I can.
Google Drive Folder

Google Street View

Thanks

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With an issue date of 19th June, you have until 4pm on Tuesday 8th July to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on 22nd July to submit your defence.

If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Otherwise, here is the defence and link to the draft order that goes with it. You only need to edit your name and the claim number. You sign the defence by typing your full name for the signature and date it. There is nothing to edit in the draft order.

When you're ready you combine both documents as a single PDF attachment and send as an attachment in an email to claimresponses.cnbc@justice.gov.uk and CC in yourself. The claim number must be in the email subject field and in the body of the email just put: "Please find attached the defence and draft order in the matter of Parking Group Ltd v [your full name] Claim no.: [claim number]."

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

Parking Group Ltd

Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE

1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16(7.5);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts)

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant attaches to this defence a copy of a draft order approved by a district judge at another court. The court struck out the claim of its own initiative after determining that the Particulars of Claim failed to comply with CPR 16.4. The judge noted that the claimant had failed to:

(i) Set out the exact wording of the clause (or clauses) of the terms and conditions relied upon;

(ii) Adequately explain the reasons why the defendant was allegedly in breach of contract;

(iii) Provide separate, detailed Particulars of Claim as permitted under CPR PD 7C.5.2(2).

(iv) The court further observed that, given the modest sum claimed, requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, the judge struck out the claim outright rather than permitting an amendment.

5. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim for the Claimant’s failure to comply with CPR 16.4.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Draft Order for the defence
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hi,
Thanks for quick reply. I've found this in other thread also... "The alleged debt becomes overdue 28 days after the PCN is issued."
I'm not sure if it's worth go through things and find all letters as base on some pictures I recovered:
- Parking Group Ltd: Date of Event = 24 May 2024 and Date of Posting NtK = 28 May 2024
- DCBL Notice of Debt Recovery: Date of Letter = 05 July 2024 (however I'm assuming here that was a 1st letter received from them).

Let me know if it's worth going that route, otherwise will go through what you said in previous comment.

Thanks

Don't try to overthink this. The alleged debt becomes overdue 28 days after it is "received" and "receipt" is deemed to be two working days after it is issued.

Just send the defence and draft order as advised.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

And, of course, if an alleged debt isn't due in the first place, it certainly can't be overdue  ;)

Hello again,
I went through the procedure as described and as I wasn't sure about a time, I did first AoS on 01/JUL/2025, so could prepare/upload/sent right documents.
On 07/JUL/2025 I sent the defence document(s) to claimresponses.cnbc@justice.gov.uk and received an auto-reply within seconds/minutes with generic message about waiting time:
"Thank you for emailing the Claim Responses Team in the Civil National Business Centre. Please expect a response to your enquiry in 10 days".
It's the 10th day and didn't get anything... can I call them/check online what's the status of the case? Next week is 22nd and holidays time, so don't want to miss it or deal with everything while I'm on holidays.

Thanks
« Last Edit: July 17, 2025, 06:13:37 pm by cashPark »

It can take longer. However, you can check your MCOL history and it will tell you where you are at. If you call, do so early in the morning otherwise you could be waiting for a long time in the queue.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hi,
I just got back from a business trip and as I couldn't call from abroad, tried this afternoon... after 2 hrs of waiting, the call was just cut off at 5PM, just few mins ago (might try tomorrow in the morning). It's kind of worrying as you don't know if their systems are working and putting an extra pressure on defendants.

Ah, checked MCOL and only info I can find is that AoS was received. I'm suspecting as I sent all documents on time and it's taking longer to process by them, I should be all right.

Update: After some digging found this Signposting Tool which suggests it can take up to 30 working days depending on priorities. The cases with £10k/100k would be dealt first comparing to £200 cases IMHO.

Thanks

« Last Edit: July 21, 2025, 05:16:37 pm by cashPark »

Call first thing in the morning, preferably at 8:30am. Your defence should be showing as having been received by now. There is a systemic problem within the CNBC with their IT systems. I would be extremely worried if the defence is not acknowledged as having been received 14 days after submission.

You would not be the first to receive a default CCJ because their system as fecked up again.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Good call with morning times, was on the phone 8:30ish and in 10 mins I was talking to someone.
No luck though... the only suggestion was that this should be in place already and she doesn't have any idea why it's not acknowledged. They don't have an access to the emails, etc. so couldn't confirm what's happened to my email/attachment (btw, she was trying to convince that I might send it to wrong email or the attachment was too big, which is not true). Apparently I'm fine as I've got email reply, etc. so sent documents again to them and received a default reply.
If no confirmation within 2-3 days I'm calling them again, however I need to say already at this stage that this process is asking for improvements.

The system within the CNBC is a shambles and a disgrace, considering the long term effect these errors and mistakes can have on peoples lives. I suggest you contact your MP and get him/her involved. Ask them to raise the issue as a parliamentary question to the relevant ministers.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Seems to be like a diary I'm writing here... Nearly called the HMCTS again, however decided to check MCOL before and looks like now there is an update (within Claim History box).
Your defence was received on 22/07/2025

Base on above it might be that they've lost my 1st defence email or didn't update things properly, however 2nd attempt which was sent on 22/07/2025 was delivered. Looks like MCOL is helpful and if someone can't see response within 10 days it's worth calling them just to be sure the defence has been received.
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Hi,
I wanted to check how long do I need to wait for any updates, however just logged into the MCOL system and noticed that against my case...
Code: [Select]
Case Stay Lifted on 06/09/2025
DQ sent to you on 06/09/2025
DQ filed by claimant on 06/09/2025
Obviously will wait for a formal letter, just wondering if this is good or bad news base on above MCOL history.

Thanks

No need to wait for the DQ to arrive in the post. Do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question
.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hi,
I'm still waiting and would like to check something as I've received the auto-reply acknowledgement message from "info@dcblegal.co.uk". However checked my inbox today and didn't get anything from "dq.cnbc@justice.gov.uk". I'm not sure if it's important, however in my opinion something (auto-reply) or someone should reply to my message to confirm it's been received.

Thanks