Free Traffic Legal Advice

I am doing this now, exactly as you have so kindly laid out for me and I will keep you informed. Thank you so much.

Hi, yes, I have sent the Appeal in the exact wording above and thank you that note above, that helps to know.

That’s the (hard to read as formatted) standard fishing letter from Parking Eye which they use to try and get you to name the driver. Ignore, and your appeal will be rejected but you will get a POPLA code.

Completely normal. They generally reject appeals even if they’re valid because plenty of people then pay up.

Yes, do nothing now.

Thank you Karma. I will be guided by you on what's best if that's okay. Happy to wait for the POPLA or send the above. Whatever you think, in this case, is the most appropriate.

“b789” rather than “Karma” I suggest.

Yes, you're right, I am trying to work out best responses all round and keeping in mind I am not, as you say, the Registered Keeper but acting on their behalf. It is a minefield!

I have had another response from Parking Eye Privacy Team that I assume is meant to boggle you into some kind of submission.

Thought I would share. And all this for overstaying in a MacDonalds car park for 20 minutes at midnight on a weekday evening!

Parking Charge Ref: 588456/770105

Dear X,

We write further to your recent correspondence. We note from this that you have submitted a Request for Access pursuant to Article 15 of the UK General Data Protection Regulation (UK GDPR). 

We wish to confirm that the response provided below, and via the enclosed documents, concerns the Parking Charge referenced above. This data is provided on the basis that we note that Mr X has already been identified as the registered keeper of the vehicle in question in relation to the date of 01/04/2025 and therefore we can be satisfied, to the standard required, that the data collected and processed in respect of that vehicle on that date is personal data pertaining to him.

We can confirm that Mr X’s name and address were provided by the DVLA on 04/04/2025. This data was provided as Mr X was identified as the registered keeper of vehicle XXX in respect of a breach of the parking terms and conditions that took place within McDonald's Crossbush Service Station, Littlehampton on 01/04/2025.

Parkingeye can confirm that we issued a total of 5 items of correspondence to date prior to any further recovery or legal action. The address used was the address as held by the DVLA for the Registered Keeper of the vehicle on the date of the parking event.

Please note, it is Parkingeye’s position that this charge was issued following a contractual breach of the terms and conditions in operation onsite, and that we had reasonable cause to request the Registered Keeper’s details from the DVLA. Please note that our lawful bases for processing data are Performance of a Contract and Legitimate Interests. Parkingeye do not rely on Consent as a legal basis for processing data when issuing and pursuing the payment of outstanding Parking Charges. We are registered with the ICO to collect and process data for the purpose of car park management, which includes dealing with appeals and any subsequent recovery action required.

In order to enforce the parking contract where a breach has been identified and to support legitimate interests, data may be shared with other organisations. We can confirm that this could include data being shared with tracing and collection agents if a Parking Charge remains outstanding.

Please be advised that all personal data we act in the capacity of controller of, is both stored and backed up in the UK. Images and vehicle registration marks (VRMs) may be accessed by our agents in India as they undertake a percentage of our manual quality checks prior to a Parking Charge being issued, and deal with a percentage of motorist appeals. However, this access is remote. We can confirm that we have implemented and ensured the safeguards required by data protection law in respect of sharing data outside the European Economic Area. Parkingeye are also accredited with security certification appropriate for the nature of the data that we process in circumstances like this.

Parkingeye have a data retention policy and ensure that all images and data are only stored for as long as is necessary. Retention periods vary in each circumstance depending on the status of a charge or any action that has been taken. Parkingeye can confirm that the data obtained is not kept on our system any longer than is entirely necessary.

We can also confirm, in line with s.(1)(h) of Article 15, that no automated decision-making or profiling, referred to in Article 22(1) and (4), has been undertaken in relation to personal data in this case. We note that Article 22 states as follows, “The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her”. We can confirm that you have not been subject to such a decision and that the processing falls outside the scope of Article 22. Any automated checks undertaken by Parkingeye in relation to ANPR data will only result in a decision not to issue a Parking Charge. Should the ANPR data we process indicate that a breach of the parking terms and conditions has taken place, any subsequent decision to issue a Parking Charge will require that data to pass through a substantial checking process that includes human intervention.

Please note that the UK General Data Protection Regulation provides the following further rights:

•             The right to request from Parkingeye access, rectification or erasure of your personal data;
•             The right to request from Parkingeye restriction of processing of your personal data;
•             The right to object to the processing of your personal data.

Please note that some of these rights are not absolute and will only apply in certain circumstances. We will review each request we receive in respect of these rights. We do not have to agree with a request but if we refuse, we will still contact the data subject within one month to explain why. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For further information, please refer to the ICO website, www.ico.org.uk. You may also seek a judicial remedy.

For further information about your rights as a data subject, plus information about the categories of data we process, data transfers, the legal basis for our processing, and the purposes of processing, please visit: https://www.Parkingeye.co.uk/privacy-policy/


Yours sincerely,
 
Parkingeye Privacy Team


I need a lie down now!

Assume I don't need to do anything, just wait for the POPLA code to come through and complain to them.