Free Traffic Legal Advice

I tis almost certainly a fact that the car park at Crewe train station car park, is not relevant land for the purposes of PoFA. This means that the Keeper of the vehicle cannot be liable for the charge. Only the unknown (to NCP) driver can be liable and the Keeper is under no legal obligation to identify the driver to an unregulated private parking company.

Without seeing the postal Notice to Keeper (NtK) or the Notice to Driver (NtD) if it was affixed to the vehicle windscreen, we cannot advise further.

The only thing you must do, is completely ignore ZZPS and any other debt collector that tries to communicate with you. ZZPS and all other debt collectors are powerless to do anything except to try and persuade the low-hanging fruit on the gullible tree to pay up out of ignorance and fear. Never, ever, ever enter into communication with a powerless and useless debt collector.

Once we can see the Parking Charge Notice (PCN) we can then confirm what you need to do. It is too late to appeal but you can make a formal complaint to NCP and basically tell them to cease and desist as they cannot pursue the known Keeper.

To: National Car Parks Ltd (NCP)
Subject: Formal Complaint and Appeal – Parking Charge Notice [Insert PCN Number]
Vehicle Registration: [Insert VRM]
Date of Notice: 19/03/2025
Location: Crewe Railway Station

Dear Sir or Madam,

I am the Registered Keeper of the above vehicle and write to lodge a formal complaint concerning the above Parking Charge Notice (PCN), which was recently received at my address. Pursuant to Section 11.2 of the Private Parking Single Code of Practice (Version 1.1, 17 February 2025), this complaint must also be treated as an appeal.

1. No Keeper Liability – Land Not Relevant Under PoFA

Crewe Railway Station is not “relevant land” within the meaning of Paragraph 3 of Schedule 4 of the Protection of Freedoms Act 2012 (PoFA), as it is subject to statutory control by virtue of the Railway Byelaws. Accordingly, you have no lawful basis to pursue the Keeper of the vehicle for any unpaid parking charge.

Since you do not know the identity of the driver and I am under no legal obligation to name them, you must cease pursuing me as the Registered Keeper.

2. Your NtK is Non-Compliant with PoFA Even if the Land Were Relevant

Even if the site were relevant land, your Notice to Keeper (NtK) is not compliant with the mandatory provisions of Paragraph 9(2) of Schedule 4 PoFA. In particular:

- It fails to specify the “period of parking” as required by Paragraph 9(2)(a).
- A single timestamp does not constitute a period, and the alleged contravention cannot be established without this.

Your attempt to invoke Keeper liability is therefore unlawful and without merit.

3. Vague and Unsupported Allegation – “Not Parked Correctly”

The PCN alleges that the vehicle was “Not Parked Correctly”. However:

- The photographic evidence clearly shows the vehicle parked within marked bays, with no indication of any restriction.
- There is no signage, floor markings, or evidence of terms being breached.
- This allegation is vague, unfounded and incapable of forming a valid contract.

You are put to strict proof of:

- What specific term was allegedly breached,
- What signage conveyed that term,
- How it was brought to the attention of the driver.

4. Abuse of Process – Duplicate PCNs for One Continuous Stay

The vehicle remained stationary for the duration of a three-day stay. Despite this, you issued a second PCN on the third day, while the vehicle had not moved since the first. This represents an unjustified attempt at double recovery for a single, continuous parking event.

The full fee for the entire stay was paid on exit, consistent with the terms of the car park. You are therefore attempting to issue two charges for the same parking session, which is neither reasonable nor proportionate.

5. Debt Collection Harassment – Misuse of Keeper Data

Despite the above, the matter has now been passed to ZZPS, and debt collection letters have been received. This is unacceptable while the underlying issues remain unresolved.

I hereby demand that NCP:

- Cancel both PCNs in full,
- Cease and desist all further processing of my personal data,
- Confirm the erasure of my Keeper data under Article 17 of the UK GDPR.

If you fail to do so, I will raise a formal complaint to the DVLA for misuse of Keeper data, to the Information Commissioner’s Office, and to the British Parking Association for breach of the Private Parking Single Code of Practice.

I expect confirmation that this complaint has been fully investigated and that both PCNs have been cancelled. Should you persist in pursuing this matter, I require a POPLA code so the matter may be referred for independent adjudication.

Yours faithfully,

[Full Name]
Registered Keeper

NCP aren't relying upon PoFA.