3. Lidl parking without disabled badge
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Re: Lidl parking without disabled badge
« Reply #30 on: »
Quote from: Endorfin on June 01, 2025, 08:19:18 pm
and entitlement to park in the disabled space.
Especially not this because, as you found, you don’t have an unconditional entitlement to park in the disabled space, and you didn’t comply with the conditions.
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Re: Lidl parking without disabled badge
« Reply #31 on: »
Email sent of this morning as instructed.

Auto reply received pasted below.

Thanks for the help, will report back as soon as I hear anything further.

Thank you for emailing the Claim Responses Team in the Civil National Business Centre. Please expect a response to your enquiry in 10 days

 

 

When sending us documents please ensure you comply with the Practice Direction 5B

 

https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part05/pd_part05b

 

Documents not complying will not be accepted, in particular if it is over 10MB or 25 printed pages in size.
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Re: Lidl parking without disabled badge
« Reply #32 on: »
Seems they're still pursuing it.







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Re: Lidl parking without disabled badge
« Reply #33 on: »
Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Lidl parking without disabled badge
« Reply #34 on: »
Thank you for that.

Just further info, I'm deaf and a sign language user so would need the court to provider a BSL interpreter.
The other thing is I'm having some serious medical issues at the moment, I've just been discharged from hospital, and will be returning for an urgent MRI for suspected cord compression (the only reason it wasn't carried out there and then is that I've got a magnet implant needing surgical removal before the MRI)
If it's cord compression then it's likely to be surgery so at this point in time I'm unsure when I'll be free and in sufficient health to attend court.
(The spinal cord compression is affecting motor function of my hands, meaning loss of communication via sign language)
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Re: Lidl parking without disabled badge
« Reply #35 on: »
When you fill out the N180 Directions Questionnaire, you should tick “Yes” to needing an interpreter and write “British Sign Language (BSL)” in the box. The court can arrange and pay for a BSL interpreter. You should also let the court know separately that you need this, so they can plan ahead.

You should also explain your medical situation. Say that you’ve just been discharged from hospital, you’re waiting for an urgent MRI for suspected spinal cord compression, and you might need surgery. Explain that this affects your ability to use sign language and that you’re not sure when you’ll be well enough to attend court.

In the parts of the form that ask about availability (like Section E2 and F4), you can write something like: “Currently undergoing urgent medical investigation and treatment. Unable to confirm availability due to pending MRI and possible surgery. Will update the court as soon as medical schedule is clarified.”

If you have a hospital note or discharge summary, you can attach that too. It helps show the court that your request is genuine. You can also write a short covering letter to explain everything clearly. Keep a copy of everything you send and make sure the court receives it.

You must also send a copy of the N180 and your additional sheet to the claimant or their solicitor (e.g. DCB Legal if they’re acting). Email is acceptable and preferable for proof of delivery.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Lidl parking without disabled badge
« Reply #36 on: »
Thank you very much, that's very helpful.
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Re: Lidl parking without disabled badge
« Reply #37 on: »
Submitted today by email as advised.

Thank you very much for your help thus far.
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Re: Lidl parking without disabled badge
« Reply #38 on: »
Email received today with TELEPHONE mediation appointment despite telling them that I'm deaf and needing a BSL interpreter. I don't think I even gave them my telephone number.

Also it's booked for 9th September, when I said I wasn't available.

Getting a bit sick of this now, got a lot going on, had my MRI scan for suspected cord compression on Friday and the hospital mucked up the cochlear implant headkit application to protect the magnet in my head, where it wasn't protected and was nearly ripped out of my head (asked the MRI operator if he'd done it before and he said no but he'd watched some videos) so I'm awaiting x ray to see if it's been displaced.

I wish they'd just f*** off. I mean I just forgot to display my blue badge one time.

Anyway here's what the email said, the start of it anyway. Do I get in touch with the court to highlight that I'm deaf?

"Your telephone mediation appointment
Appointment date: 09/09/2025

Appointment time slot: 13:30 to 16:30

Your confidential telephone mediation appointment has been booked for the above date and time slot. This means that the mediator will call you between the times shown. Your appointment will last for around one hour from the point at which the mediator calls.

The mediator will call both parties separately – you will not talk directly to the other side. They will try to help you both come to an agreement before the case goes to court.

Where your mediation appointment is mandatory, If you do not attend the appointment, the judge will take this into consideration at any court hearing and may issue a penalty. This could include the judge automatically ruling in the other party’s favour or ordering you to pay for some or all the other party’s costs."
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Re: Lidl parking without disabled badge
« Reply #39 on: »
I can appreciate your frustration. You need to contact the court right away to flag both the deafness/BSL interpreter requirement and the unsuitability of telephone mediation.

Telephone mediation is obviously inaccessible for you, and the court should never have booked it once you had made them aware of your hearing needs on the N180. They can (and should) either offer an in-person mediation with a BSL interpreter present, or simply bypass mediation and move the claim to the next stage.

Here’s how I would suggest you handle it:

1. Email the court mediation service AND the court handling the case
• Send it to the Small Claims Mediation Service (SCMS) and the County Court hearing centre (or CNBC if still at that stage).
• Subject line: "Urgent – Mediation Accessibility Issue – Claim No: [XXXX]"

2. State clearly:
• You are profoundly deaf and a British Sign Language user.
• Telephone mediation is not an accessible format for you.
• You require a BSL interpreter for all proceedings and cannot communicate effectively over the telephone.
• You already informed the court of this on your N180 Directions Questionnaire.

3. Explain your medical unavailability:
• You are currently undergoing urgent medical investigation and treatment for suspected spinal cord compression, and have recently been discharged from hospital.
• You are awaiting further tests and possible surgery.
• Your condition is also affecting the motor function in your hands, impacting your ability to sign.
• You cannot commit to a mediation appointment date until your medical situation stabilises.

4. Make the request:
Ask for:

• Cancellation of the 9 September telephone mediation.
• Confirmation that your case will either bypass mediation or that any future mediation will be arranged in an accessible format (i.e., in person with a BSL interpreter arranged by the court).
• Notation on your file of your disability and communication needs so this does not happen again.

5. Attach supporting evidence:
• Hospital discharge summary, MRI referral letter, or any note confirming your medical status (if available).
• Optional: proof of your deafness/BSL use (only if you have something easy to hand; it’s not strictly required but can help speed up acceptance).

You email to: DQ.CNBC@justice.gov.uk and you also CC CaseProgression.CNBC@justice.gov.uk, scmreferrals@justice.gov.uk, info@dcbleagal.co.uk and yourself for full transparency:

Quote
Subject: Urgent – Mediation Accessibility Issue – Claim No: [XXXX]

Dear Sir/Madam,

I am writing in complete exasperation at the latest procedural blunder in this matter.

Despite clearly stating on my N180 Directions Questionnaire that I am profoundly deaf and require a British Sign Language (BSL) interpreter, and that I cannot participate in telephone mediation, I have now received an appointment for a telephone mediation on 9 September 2025.

This is an utterly pointless and discriminatory arrangement, and one that demonstrates a complete failure to read, process, or act upon the information I provided. I do not recall ever supplying a telephone number, precisely because I cannot use the telephone.

To make matters worse, the date chosen is one I have already said I am not available. I am currently undergoing urgent hospital treatment following suspected spinal cord compression. I have recently been discharged from hospital, have undergone an MRI, and may require surgery. My medical condition is affecting the motor function in my hands, making even sign language communication extremely difficult at times.

It is unacceptable that my stated communication needs have been ignored and that an inaccessible and unsuitable mediation format has been imposed on me. This is a direct breach of the court’s obligations under the Equality Act 2010 to make reasonable adjustments for disabled people.

I require the following to happen immediately:

1. Cancellation of the 9 September telephone mediation.
2. Confirmation that mediation will only take place in an accessible format, i.e., in person with a BSL interpreter provided and paid for by the court.
3. Formal notation on my file of my disability and communication requirements so that I am not subjected to this farce again.

I will be placing a copy of this correspondence before the court at any hearing to show the ongoing procedural failures in this matter. I reserve the right to seek costs for unreasonable behaviour if this vexatious claim continues — particularly as the claimant’s solicitors, DCB Legal, have a well-documented track record of discontinuing defended claims before trial.
Please confirm receipt and confirm the above actions without delay.

Yours faithfully,

[Your Full Name]

[Your Address]
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Lidl parking without disabled badge
« Reply #40 on: »
I don't have much more to add other than that already helpfully shared by b789 above, other than to say if you have time, you may wish to respond to the private parking consultation in b789's signature.

Whilst this latest issue is a symptom of the largely automated court process, rather than the conduct of the parking company per se, it's an example of yet another hurdle faced by disabled people in what is already a stressful process. If parking companies operated ethically, this farce would have been resolved with one letter to the parking company, explaining that an occupant of the vehicle was entitled to reasonable adjustments and did hold a blue badge. Instead, the farce rolls on...
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Re: Lidl parking without disabled badge
« Reply #41 on: »
Quote from: b789 on August 12, 2025, 02:15:10 pm
I can appreciate your frustration. You need to contact the court right away to flag both the deafness/BSL interpreter requirement and the unsuitability of telephone mediation.

Telephone mediation is obviously inaccessible for you, and the court should never have booked it once you had made them aware of your hearing needs on the N180. They can (and should) either offer an in-person mediation with a BSL interpreter present, or simply bypass mediation and move the claim to the next stage.

Here’s how I would suggest you handle it:

Please accept my sincere apologies for not replying to your response and thanking you, it must appear ungrateful but I've been otherwise preoccupied.

Thank you very much for the advice and going to the trouble of drafting an email to send to the court, I have done this and emailed all the email addresses you listed. I didn't do this until fairly recently as I've been on some medication for nerve pain (pregabalin) and it's made me quite lethargic.
I've received auto confirmation emails from all of the emails you listed, although the court ones state between 10 and 14 working days for a response if one is needed.
If I don't hear from them by Monday morning, I may need to ask my brother to call on my behalf to direct them to look at the email (who lives at the other end of the country) but I imagine that this will pose some sort of data protection issue without prior written authorisation.

In other news, I've finally got a response from the hospital that the report on my MRI scan has been completed and sent to the consultant for review, so hopefully on the route to getting whatever treatment is required and on the road to recovery.

Many thanks again, and I will update any response from the court/DCBL
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Re: Lidl parking without disabled badge
« Reply #42 on: »
Quote from: DWMB2 on August 12, 2025, 02:28:51 pm
I don't have much more to add other than that already helpfully shared by b789 above, other than to say if you have time, you may wish to respond to the private parking consultation in b789's signature.

Whilst this latest issue is a symptom of the largely automated court process, rather than the conduct of the parking company per se, it's an example of yet another hurdle faced by disabled people in what is already a stressful process. If parking companies operated ethically, this farce would have been resolved with one letter to the parking company, explaining that an occupant of the vehicle was entitled to reasonable adjustments and did hold a blue badge. Instead, the farce rolls on...

Thank you.

Yes, it's a daily bane of my life that companies and organisations insist on using telephone calls, when the initial contact was made by email/app/online etc.
Some quick examples:
Hometree emergency home cover - push you to use online fault reporting rather than telephone, perfect for me - except when they then try to ring you to confirm engineer booking, several times. Then email you to tell you it's been cancelled because they weren't able to get hold of me!
LG ThinQ: Big on online connectivity, push to use their app for the WiFi connected fridge with all the state of the art tech, report a fault via the app & then multiple phone calls, eventually a no-reply text message saying we've tried to get hold of you on number provided with no success so fault allocation has been closed, if you still require assistance please use the app to open a new fault etc
Even my GP, email to get an appointment, receive a no-reply text to say "your telephone appointment with Dr *** is at 2pm today, if this is not suitable please telephone the surgery" - email to say I can't use the phone, get an email saying I've missed my appointment with a little reminder of how much missed appointments cost the NHS, then an email a couple of days later apologising for the oversight and suggesting it may be best to come into the surgery to book an appointment in future
Worse one is the hospital/NHS who openly state that they won't/can't use email or text to inform you of appts, discuss results etc for various reasons, even though there's the NHS app which is meant to be very secure, I simply don't understand it. So they insist on sending via the post.

It's every day and a complete pain in the a***. And then you get people coming up to you saying "ey ent technology marvellous, it must be a godsend for you to be able to just email nowadays"  :-X

I must sound like a whinging old fart, and I suppose I am! ;D    If it was 1994, I'd understand, back then I was super excited about the future of email, I didn't think that 30 years later companies with a big online prescence would still insist on phone calls.

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Re: Lidl parking without disabled badge
« Reply #43 on: »
This is such a powerful and frustrating account. The irony is staggering: companies boast about their tech-forward platforms, yet still default to phone calls, completely ignoring accessibility needs. For someone who’s profoundly deaf, that’s not just inconvenient—it’s exclusionary.

I suggest you contact mainstream media and your MP. Here are a few practical ways to push this forward:

• Media outreach: Consider writing a personal piece for outlets like The Guardian, BBC, or Channel 4. They often publish stories that highlight systemic failures, and this is exactly the kind of issue that deserves attention.

• Disability advocacy groups: Reach out to organisations like Scope, RNID, or Disability Rights UK. They can help amplify your voice and may offer support or legal guidance.

• Social media: A well-written thread on X (Twitter), LinkedIn, or TikTok could gain traction—especially if you tag the companies involved and use hashtags like #DeafAccess or #AccessibilityFail.

• Engage your MP: Send a direct email explaining the issue. MPs are obligated to respond to constituents, and this is a cause they won’t want to ignore. You can also ask them to raise the issue in Parliament or push for policy updates around digital accessibility.

• Document everything: Keep records of missed appointments, failed communications, and inaccessible services. It builds a strong case if you need to escalate.

• Suggest alternatives: Companies should be offering live chat, secure messaging, or email-first protocols. These tools exist—they just need to be used properly.

And no, you don’t sound like a “whinging old fart.” You sound like someone who’s been patient for far too long. This isn’t a rant—it’s a call for change.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: Lidl parking without disabled badge
« Reply #44 on: »
Heard back from the courts yesterday by email.

Copy and pasted below:
===============================================================================
Good morning,

Thank you for your email.

Please accept our apologies for the arrangement of a telephone mediation call for your appointment.

Please note the telephone call email you received is a generic email sent to all parties as all of our appointments are telephone based.

We reached out to you shortly after the appointment was booked offering you alternative arrangements for you to be able to attend the appointment comfortably but we had not yet received a response for you.

I can confirm that we have rebooked your appointment to 01/10/2025 at 1330-1630 PM instead and this appointment will be a Microsoft Teams Video call with a BSL Interpreter present.

The link for the mediation appointment will be sent to you via email on the day around the beginning of your appointment.

If you have any more concerns or need further assistance, please do not hesitate to reach out to us

Regards,

Tonisha
Small Claims Mediation Service
Northampton Civil National Business Centre | HMCTS
===========================================================

Not sure how they reached out to offer alternatives as nothing was received.

Again, it's not paid attention to my available dates, but I've moved things around and will make myself available for the Teams video call.

I've not been in this position before, what can I expect and what shall I say? Do I mention that I do have a disabled badge and did have a valid badge on that date that had fallen to the floor? I was a paying customer at Lidl and have the receipt.

Many thanks for your continued help.
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  3. Lidl parking without disabled badge