Author Topic: URGENT PLS:Letter from HM Courts and Tribunal Service (Claimant Capital Car Park Control Ltd)  (Read 2412 times)

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Dear Heros,

I received a PCN through Post from Capital Car Park Control on 05 Sept 2024. (Reason: Failed to make payment for visitor parking to cover the full duration of your visit) I made representations as notice to keeper which was rejected. I contacted POPLA for intervention but as we all know they turned it down as well. I start getting letters from DCBL (Direct Collection Bailiffs Ltd) on behalf of their client Capital Car Park Control Limited which I ignored.

Further to it, Now I got the letter for HM Courts & Tribunal Service saying we are contacting you because someone claims you owe them money, and a money claim has been made against you.

I am already suffering through my health and this is giving me sleepless nights. The total amount has been accumulated to £267.48, a complete rip off.

Could you please suggest what should be my next step please as I have never been in such situation before. I have attached all the relevant paperwork, should you need anything else please give us a shout.

Thanks in advance and best wishes for my heros here at the forum.

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Please stop worrying about this. If you follow this advice, you will not be paying a penny to CCPC.

With an issue date of 7th August you have until 4pm on Tuesday 126th August to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Tuesday 9th September to submit your defence.

You only need to submit an AoS if you need extra time to prepare your defence. If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Until very recently, we never advised using the MCOL to submit a defence. However, due to recent systemic failures within the CNBC, we feel that it is safer to now submit a short defence using MCOL as it is instantly submitted and entered into the "system". Whilst it will deny the use of some formatting or inclusion of transcripts etc. these can always be included with the Witness Statement (WS) later, if it ever progresses that far.

You will need to copy and paste this into the defence text box on MCOL.

Quote
1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not adequately comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16.7.3(1);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts);

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant submits that courts have previously struck out similar claims of their own initiative for failure to adequately comply with CPR 16.4, particularly where the Particulars of Claim failed to specify the contractual terms relied upon or explain the alleged breach with sufficient clarity.

5. In comparable cases involving modest sums, judges have found that requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, strike-out was deemed appropriate. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim due to the Claimant’s failure to adequately comply with CPR 16.4, rather than permitting an amendment. The Defendant proposes that the following Order be made:

Draft Order:

Of the Court's own initiative and upon reviewing the Particulars of Claim and the defence.

UPON The Court noting that CPR 16.4 imposes a mandatory requirement that a Particulars of Claim must include a concise statement of the facts on which the Claimant relies

UPON the Court being of the view that the Particulars of Claim in this case are defective under CPR 16.4 because they

1. Describe the alleged breach as "Failure to purchase the parking tariff for the registration mark of the vehicle on site and/or within the time allowed," which means that the Defendant does not know whether the case they have to meet is (a) they didn't pay for parking at all; or (b) they paid for only part of, but not all, the time they were on site (in which case entry and departure times ought to be specified if available through ANPR records); or (c) they made a payment but did not enter the correct registration; or (d) they paid for parking but did not make payment within the time limit required (in which case the question arises as to how late they were in paying and what loss if any was sustained)

UPON the Court being mindful of the need to conduct bulk litigation at proportionate cost, but being of the view that this does not override the need for a Defendant to know from the outset the factual case they have to answer.

UPON the Court being satisfied it is proportionate to make the Order set out below

ORDER

1. Pursuant to CPR 3.4 the Claim is struck out
2. As this Order was made without a hearing any party may apply to set aside vary or discharge it within 7 days of being served with it.
« Last Edit: August 11, 2025, 09:19:03 am by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thanks for your prompt reply @b789. I have got my self familiar with how to submit AOS with the help of your given link. I will be submitting that over the weekend. I will be mindful of copy and paste  the given text provided by you into the defence text box on MCOL. I will be updating the further correspondence on the forum as it proceeds so that it be beneficial for others too.

I couldn't have thanked you enough as this was giving me unnecessary stress. Best wishes for you and family gov'nor @b789

Kind Regards


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Dear @b789,

Hope this finds you well.

Having submitted the defence online through MCOL. I have now received an email from DCB Legal on 17 sept 2025, along with attached HM Courts and Tribunals N180 Directions questionnaire
(Small Claims Track).

















Please direct what should be the next step? Much appreciations four your valuable advice and feedbacks
Blessings & Regards

You will be asked to submit your own N180 DQ:
Quote
Having received your own N180, do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@dcblegal.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
Your preferences override those stated by DCB Legal and are important to ensure that the action will be discontinued in due course, before they need to pay the court fee.

After this, you will attend a telephone mediation session in which you offer £0 to settle, and that will end the session. The case will be allocated to your local court and, importantly, you will be told the deadline by which the fee has to be paid, so expect discontinuation on or shortly before this.
« Last Edit: September 21, 2025, 03:31:36 pm by jfollows »

Have you redacted the name of the person who signed that N180 DQ from for DCB legal? If so why? There is NO reason whatsoever to redact the names of signatories of any documentation that is involved in litigation. If the signatory is not authorised, they are committing a criminal offence and will affect the costs you can claim when they discontinue.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thanks very much for your prompt advice and guidance @jfollows and @b789.
@jfollows I will now go on to fill and submit my own N180 DQ as per your suggestion using the provided link and mindful of your advice when choosing options whilst filling it out.
@b789, No, I haven't redacted the name of the person who signed that N180 DQ from DCB Legal on purpose.
Should I have posted that email or attachment in any other way or differently, please do advise me and I shall follow.

Many thanks to you guys again for guiding me through this.

Best wishes

In which case, you should send the following email to info@dcblegal.co.uk and CC yourself:

Quote
Subject: Claim [Claim No.] – Signatory identification and authorisation (N180; PoC SoT)

Dear Mr Croot (COLP),

Re: [Claimant] v [Defendant] — Claim No. [____] (issued [date])

This is sent on an open basis.

I note the N180 (Directions Questionnaire) filed in this matter is signed only “DCB Legal Ltd” without identifying any individual. For costs and compliance purposes, please confirm the following within 7 days:

A) N180 (Directions Questionnaire)
• The full name of the individual who signed/confirmed the N180 filed by DCB Legal.
• Their capacity (employee/consultant/seconded) and job title at the time of signature.
• Whether that individual is personally authorised to conduct litigation and, if so, the basis (practising solicitor with SRA number / CILEX practitioner with litigation rights / other).
• If not personally authorised, the name and SRA number of the supervising authorised lawyer who authorised that filing, and the basis on which the signature was permitted.

B) Particulars of Claim – Statement of Truth (SoT) signed by Ms Sarah Ensall
• Whether Ms Sarah Ensall is personally authorised to conduct litigation.
• If authorised, the basis (e.g. practising certificate/CILEX rights) and the relevant registration number(s).
• If not personally authorised, the basis on which she signed the SoT and the identity (name and SRA number) of the supervising authorised lawyer responsible for that pleading.

For clarity, reasonable public checks have not identified Ms Ensall on the SRA Solicitors Register (or as otherwise authorised). If this is mistaken, please provide her registration details.

These issues go to compliance with the Legal Services Act 2007 (reserved legal activities) and will be raised on costs. If it appears that any reserved steps have been taken by an unauthorised person, I will rely on High Court guidance and will not hesitate to place the matter before the Court and, if appropriate, report the individual(s) and DCB Legal to the SRA.

Please respond within 7 days.

Yours faithfully,

[Full name]

Defendant
[Postal address]

Please show us the response when you receive it.
« Last Edit: September 21, 2025, 09:19:13 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Thanks @b789, I will be now sending this email off to DCB Legal as per instructions.

Dear @jfollows, as per your suggestions to fill out the N180 DQ form. I have almost completed the form, being mindful of the instructions but I got stuck at Section E 'About the mediation appointment'. Whose details should I have to give in this section? If you can guide me on this please.

Much appreciated folks

Regards

If you are the defendant, your details.

Hope this finds you well@DWMB2 @b789 and @jfollows.

Further to this, I have received Mediation Appointment Confirmation email from <NoReply_SCMS_Confirmation@justice.gov.uk>
along with the attached form which is copied down for your attention. Could you please guide me what would be the next step please?
Best wishes & Kind Regards


Delegation of authority to mediate
You need to fill out this form because when both parties agree to a
settlement during mediation, it becomes a legally binding contract
with important legal consequences.
Filling out this form means you authorise your representative to agree on
your behalf. If they agree to a settlement, you’ll be legally bound by the
terms of the agreement.

1. What is your claim number?

2. What is your name?

3. What is the name of the person to whom you are delegating authority?

4. What are their contact details?
Email

Phone

5. I agree that the person I’ve given authority to can suggest
a resolution for this case. If both parties agree to the proposed
settlement, I’m willing to be legally bound by the terms of that
agreement.

Return your completed form by:
email: scmreferrals@justice.gov.uk
Post: Civil National Business Centre, HMCTS, St Katharine’s House,
21–27 St Katharine’s Street, Northampton, NN1 2LH

For the mediation call, the only requirement is for you "attend" the call. It is not part of the judicial process and no judge is involved.

This is what I advise you to say when you receive the call from the mediator:

Before I set out my position, please confirm from the claimant’s side:

• the full name of the person attending for them;
• their role/position at their legal representative’s firm; and
• whether they hold written authority to negotiate and settle today.

Please relay that back to me before we continue.

After the mediator calls back...

If identified and authority confirmed:

Thank you. I’m content to proceed on that basis. My settlement offer is £0, or I invite the claimant to discontinue with no order as to costs.

If no/unclear authority:

Please record that the claimant’s attendee has not confirmed settlement authority. My position remains that liability is denied and my offer is £0, subject to prompt approval by an authorised solicitor if they choose to discontinue.

If the mediator probes your defence:

In what capacity are you asking that question? Are you legally trained?  If not, please refrain from offering opinions. I will be reporting any attempt to do so as inappropriate.”

All you need to know is the name and the position of the person acting for the claimant and report that back to us. It will be over within minutes. Complete waste of time otherwise.
« Last Edit: October 31, 2025, 01:35:01 am by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

@b789 thanks so much for the guidance...I will be mindful of the given instructions.
I will be posting and reporting back as soon as I am done with the call.

Best wishes
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