Author Topic: Initial parking - Newquay airport, claim of non payment but paid - machine issue.  (Read 5067 times)

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Wow b789,  thats hilarious and great/on point.   

Initial parking provided the evidence pack to POPLA today, the last day for submissions.    Seems they are quite upset as they state they have contacted their solicitor  from BPA over the claims/appeal.  The evidence pack from initial is about 58 pages.   I will scrub the personal details from it and upload  this evening. 

@b789

This is the evidence pack submitted to popla from initial.

https://limewire.com/d/TXiqv#aT87xsyF0L 

all VRN and personal details have been redacted.  The last page is an email from the BPA solicitor - that was already redacted when the pack was received.

They seem to be upset about the AI part but a simple 15 second scan shows no AI at all - That sort of sets the standard for them.

Their  reasoning is as there is no bylaw regarding parking then everything is ok and POFA applies.

Obviously the  response needs to be hard / strong and very clear as im positive POPLA will side with initial given the solicitors  claim in the last page.



If in the event of a loss at POPLA  and the driver being a non UK resident  what then?  Can the registered keeper then simply say  " this was the driver - contact them" ?

Thanks in advance.

If in the event of a loss at POPLA  and the driver being a non UK resident  what then?  Can the registered keeper then simply say  " this was the driver - contact them" ?
In theory, if you provide a name and address for service prior to court proceedings commencing, then they cannot rely on the provisions of PoFA to recover the charges from you.

The parking company will attempt to resist this, as recovering charges from foreign residents is very difficult. If you have (or can acquire) any sort of evidence to back up your point - evidence they held insurance to drive your car at the time, for example - this might be sensible. It shouldn't be necessary, but more evidence is seldom a bad thing.

Why are you only telling us now that the driver is not an England/Wales resident? Introducing new evidence (such as naming the driver) at the POPLA evidence rebuttal stage is risky because POPLA is not obliged to consider new information that wasn’t part of the original appeal. The rebuttal window is strictly to comment on the operator’s evidence, not to add new factual material or legal arguments that weren’t already raised. You can identify the driver later, if POPLA do not accept your appeal, although that is not likely to be necessary.

However, just to prove how utterly incompetent their solicitor is, here is a link to the published byelaws at Cornwall Airport Newquay, which prove, without a doubt, that the land is not relevant for the purposes of PoFA:

Cornwall Airport Newquay Byelaws 2017

You can copy and paste the following into the POPLA webform for your rebuttal of the operators evidence:

Quote
POPLA comments – Rebuttal of operator’s evidence on relevant land and keeper liability

The operator has dumped 52 pages of photos of signs and machines. None of that matters unless they first prove that this is “relevant land” for PoFA Schedule 4. That is the gateway issue POPLA must decide before looking at anything else. They have not proved it, so the rest of their bundle is irrelevant.

The operator’s central claim is that no byelaws have ever been made at Cornwall Airport Newquay. That is plainly wrong. Cornwall Airport Limited has published airport byelaws made under sections 63 and 64 of the Airports Act 1986. See:

https://www.cornwallairportnewquay.com/wp-content/uploads/2025/10/CAL-Airport-Byelaws-January-2017.-1-1.pdf.

Those byelaws include provisions regulating parking and vehicle use on the airport estate. That means parking on this land is subject to statutory control. Land subject to statutory control is not “relevant land” for the purposes of PoFA Schedule 4 paragraph 3. Because it is not relevant land, keeper liability cannot arise.

The operator’s “evidence” on this point is a self-ticked box in a private contract and a solicitor’s email. A private checkbox cannot override statute. A solicitor’s opinion (especially an incompetent one) is not statutory proof and, in any event, is contradicted by the airport’s own published byelaws. The burden of proof is on the operator to demonstrate that the land is relevant land under PoFA. They have not done so and cannot do so in the face of those byelaws.

I am the registered keeper and I have not identified the driver. With PoFA unavailable on this site, there is no lawful route to hold the keeper liable. That ends the matter. There is nothing else for POPLA to consider.

Separately, the operator’s Notice to Keeper states or implies keeper liability under PoFA at this airport location. That is a breach of the Private Parking Single Code of Practice (PPSCoP) section 8.1.1(d), which requires that operators MUST NOT state the keeper is liable under PoFA where they cannot be held liable.

Misstating PoFA also breaches their DVLA KADOE obligations, which require PPSCoP compliance as a condition of data access. I will be making separate complaints to the BPA and DVLA about these compliance failures.

Conclusion: The airport byelaws demonstrate statutory control over parking at Cornwall Airport Newquay. The land is not relevant land for PoFA. The operator has not identified the driver. Keeper liability cannot apply. The appeal must be allowed.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Quote
Why are you only telling us now that the driver is not an England/Wales resident? 
They mentioned it in their opening post.

Quote
Why are you only telling us now that the driver is not an England/Wales resident? 
They mentioned it in their opening post.

My bad. Too much to trawl back through.

Anyway, you should also send the following email, addressed to both the BPA and the DVLA at info@britishparking.co.uk and kadoeservice.support@dvla.gov.uk and CC yourself:

Quote
Subject: Formal Complaint – Initial Parking Ltd: Misuse of DVLA Data and Misrepresentation of Keeper Liability under PoFA (Cornwall Airport Newquay)

Dear [BPA/DVLA] Investigations Team,

This complaint has been submitted simultaneously to the British Parking Association (AOS Compliance Team) and the DVLA (KADOE Compliance Team) as both are responsible for oversight of operator compliance and data handling.

I write to lodge a formal complaint against Initial Parking Ltd (AOS Member, BPA) for systemic breaches of both the Private Parking Single Code of Practice (PPSCoP) and their KADOE contract with the DVLA. This complaint concerns the company’s repeated misrepresentation of keeper liability under the Protection of Freedoms Act 2012 (PoFA) in relation to parking charge notices issued at Cornwall Airport Newquay (P2 East, TR8 4RQ).

1. Summary of Misrepresentation
Initial Parking’s Notice to Keeper (NtK) for PCN [reference] explicitly invokes PoFA keeper liability on airport land that is not “relevant land” under Schedule 4, paragraph 3(1) of the Act. Cornwall Airport Newquay is owned by Cornwall Council, a statutory body, and designated under the Airport Byelaws (Designation) Order 2009 for the purposes of section 63 of the Airports Act 1986. Airport land subject to statutory control is excluded from PoFA by definition.

The operator’s misstatement of PoFA liability therefore constitutes a breach of PPSCoP section 8.1.1(d), which explicitly states:

“The parking operator MUST NOT serve a notice or include material on its website which in its design and/or language states the keeper is liable under the Protection of Freedoms Act 2012 where they cannot be held liable.”

This unlawful claim of keeper liability is aggravated by the operator’s access to DVLA data under a contract which expressly prohibits such misuse.

2. Operator’s Misleading Response
Following a formal complaint, Initial Parking’s written response (dated 30 September 2025) stated:

No Byelaws have yet been made further to the Airport Byelaws (Designation) Order 2009… Accordingly, the PCN remains valid.

This is factually incorrect. Cornwall Airport Limited has published Airport Byelaws dated January 2017, available publicly at:

https://www.cornwallairportnewquay.com/wp-content/uploads/2025/10/CAL-Airport-Byelaws-January-2017.-1-1.pdf

These byelaws include sections on parking and vehicle control, confirming that the airport is under statutory control. Initial Parking’s false claim that “no byelaws have been made” demonstrates both incompetence and reckless disregard for their statutory obligations.

3. Breach of KADOE Contract
By misrepresenting PoFA liability on non-relevant land and issuing NtKs implying lawful transfer of liability, Initial Parking have breached their KADOE contract, which requires:
• Full compliance with the applicable Code of Practice (now the PPSCoP);
• Use of keeper data only for lawful purposes consistent with the Code and PoFA.

Initial Parking’s misuse of DVLA data to issue an invalid PoFA-based NtK constitutes unlawful processing of personal data obtained from the DVLA.

4. Requested Action
I request that both the BPA and DVLA:
1. Conduct a compliance investigation into Initial Parking’s use of PoFA wording on all NtKs issued at Cornwall Airport Newquay and any other sites under statutory control.
2. Require Initial Parking to amend all NtK templates and correspondence to remove unlawful PoFA references for non-relevant land.
3. Confirm what sanctions will be applied for these serious breaches of the PPSCoP and KADOE contract.
4. Require Initial Parking to contact all affected data subjects to correct their previous misstatements of legal liability.

Attached/available on request:
• Copy of Initial Parking’s NtK
• Complaint correspondence and their written reply
• Link to Cornwall Airport Byelaws (2017)

This is a serious matter of systemic legal misrepresentation and unlawful data use. I expect acknowledgment and confirmation of investigation.

Yours faithfully,

[Full name]
[Address]
Registered Keeper of vehicle [VRM]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Why are you only telling us now that the driver is not an England/Wales resident? Introducing new evidence (such as naming the driver) at the POPLA evidence rebuttal stage is risky because POPLA is not obliged to consider new information that wasn’t part of the original appeal. The rebuttal window is strictly to comment on the operator’s evidence, not to add new factual material or legal arguments that weren’t already raised. You can identify the driver later, if POPLA do not accept your appeal, although that is not likely to be necessary.

However, just to prove how utterly incompetent their solicitor is, here is a link to the published byelaws at Cornwall Airport Newquay, which prove, without a doubt, that the land is not relevant for the purposes of PoFA:

Cornwall Airport Newquay Byelaws 2017

You can copy and paste the following into the POPLA webform for your rebuttal of the operators evidence:

Quote
POPLA comments – Rebuttal of operator’s evidence on relevant land and keeper liability

The operator has dumped 52 pages of photos of signs and machines. None of that matters unless they first prove that this is “relevant land” for PoFA Schedule 4. That is the gateway issue POPLA must decide before looking at anything else. They have not proved it, so the rest of their bundle is irrelevant.

The operator’s central claim is that no byelaws have ever been made at Cornwall Airport Newquay. That is plainly wrong. Cornwall Airport Limited has published airport byelaws made under sections 63 and 64 of the Airports Act 1986. See:

https://www.cornwallairportnewquay.com/wp-content/uploads/2025/10/CAL-Airport-Byelaws-January-2017.-1-1.pdf.

Those byelaws include provisions regulating parking and vehicle use on the airport estate. That means parking on this land is subject to statutory control. Land subject to statutory control is not “relevant land” for the purposes of PoFA Schedule 4 paragraph 3. Because it is not relevant land, keeper liability cannot arise.

The operator’s “evidence” on this point is a self-ticked box in a private contract and a solicitor’s email. A private checkbox cannot override statute. A solicitor’s opinion (especially an incompetent one) is not statutory proof and, in any event, is contradicted by the airport’s own published byelaws. The burden of proof is on the operator to demonstrate that the land is relevant land under PoFA. They have not done so and cannot do so in the face of those byelaws.

I am the registered keeper and I have not identified the driver. With PoFA unavailable on this site, there is no lawful route to hold the keeper liable. That ends the matter. There is nothing else for POPLA to consider.

Separately, the operator’s Notice to Keeper states or implies keeper liability under PoFA at this airport location. That is a breach of the Private Parking Single Code of Practice (PPSCoP) section 8.1.1(d), which requires that operators MUST NOT state the keeper is liable under PoFA where they cannot be held liable.

Misstating PoFA also breaches their DVLA KADOE obligations, which require PPSCoP compliance as a condition of data access. I will be making separate complaints to the BPA and DVLA about these compliance failures.

Conclusion: The airport byelaws demonstrate statutory control over parking at Cornwall Airport Newquay. The land is not relevant land for PoFA. The operator has not identified the driver. Keeper liability cannot apply. The appeal must be allowed.

Thanks b789 and DWMB2 ! appreciated as always. - As you say its a load of waffle and simply an email as their sole piece of relevant "evidence".

As I doubt the capability of the POPLA being able to fully understand the relevant land issue because of byelaws,  is there something  else I could  add in to make it super clear and really drive the point...?

i may be totally wrong here but I believe a lot of railway car parks are subject to byelaws- would that also make them non relevant?  If so then could there also be  an addition something along the lines of " a similar situation exists in relation to many railway car parks not being relevant land as they are also subject to byelaws"    or similar, maybe highlight the  newquay airport byelaws restrict parking and conduct of taxis/private hire via byelaws so the Newquay airport area is clearly  under statutory control  etc    ?

In some recent searching I found an article in the  local press where loads of people are complaining about the recent changes  to parking tariffs since initial took over the car park so this is not an isolated case.  I called the airport yesterday and the lady said  hundreds of people and she really means hundreds have been complaining to the airport in the last months.

EDIT:  Looking through the airport byelaws - i noticed the penalties section, can add something into the popla rebuttal along lines of  " airport byelaws section - 2(4)  referring to the penalties that may be applicable to anyone violating the established airport bylaws  reference to criminal justice act 1982 -  and the set amount of any fine ( would include a copy paste).     As this exists it is clear the newquay airport land area is under statutory control given by sections 63 and 64 of the Airport  act, as stated in the airport byelaws.   Therefore any attempt by initial or the misguided and clearly false information provided by their solicitor to envoke relevant land under POFA, irrespective if a specific byelaws exists for parking control or not,  is without merit and obviously false. "

?????
« Last Edit: October 26, 2025, 04:20:37 pm by fluff34567 »

If you want to FUBAR this appeal, feel free to ignore the advice.

You must copy and paste the text I have provided above. It is too late to introduce new evidence at this stage. You are rebutting the operators evidence.

The ONLY addendum to the above is the following which you can add on at the end:

Quote
The following clauses taken from the “Cornwall Airport Newquay, Airport Byelaws 2017, demonstrate clear statutory regulation of parking under the Airports Act 1986 and confirm that parking at Cornwall Airport Newquay is “subject to statutory control”.

- 5(12) No Waiting or Parking
Except in an emergency or to allow passengers to board or alight, no person shall cause or permit a vehicle to wait, stop or park:
(a) on any road, area, or place where waiting, stopping or parking is prohibited by notices;
(b) otherwise than in a parking area designated by the Airport Company;
(c) otherwise than in accordance with any instructions issued by the Airport Company or displayed on notices.

- 5(13) Parking Charges
No person shall leave a vehicle in a parking place without paying the appropriate charges for the period of parking.

-5(14) Parking and Airside Driving
No person shall park, drive, or operate any vehicle in any part of the Airport otherwise than in accordance with directions given by an authorised person or the Airport Company.

That alone is sufficient to prove the land is not relevant land for the purposes of Schedule 4 of the Protection of Freedoms Act 2012, and therefore no keeper liability can arise.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

hi,  thank you once again -  some posts crossed in time.  I will add the info from the last post as thats specific  - ignore the edit on my post above. 

sections merged - I think the order  is correct ?

"POPLA comments – Rebuttal of operator’s evidence on relevant land and keeper liability

The operator has dumped 52 pages of photos of signs and machines. None of that matters unless they MUST first prove that this is “relevant land” for PoFA Schedule 4. That is the gateway issue POPLA  MUST decide before looking at anything else. They have not proved it, so the rest of their bundle is irrelevant.

The operator’s central claim is that no byelaws have ever been made at Cornwall Airport Newquay. That is plainly wrong. Cornwall Airport Limited has published airport byelaws made under sections 63 and 64 of the Airports Act 1986. See:

https://www.cornwallairportnewquay.com/wp-content/uploads/2025/10/CAL-Airport-Byelaws-January-2017.-1-1.pdf.

Those byelaws include provisions regulating parking and vehicle use on the airport estate. That means parking on this land is subject to statutory control. Land subject to statutory control is not “relevant land” for the purposes of PoFA Schedule 4 paragraph 3. Because it is not relevant land, keeper liability cannot arise.

The operator’s “evidence” on this point is a self-ticked box in a private contract and a solicitor’s email. A private checkbox cannot override statute. A solicitor’s opinion (especially an incompetent one) is not statutory proof and, in any event, is contradicted by the airport’s own published byelaws. The burden of proof is on the operator to demonstrate that the land is relevant land under PoFA. They have not done so and cannot do so in the face of those byelaws.

The following clauses taken from the “Cornwall Airport Newquay, Airport Byelaws 2017, demonstrate clear statutory regulation of parking under the Airports Act 1986 and confirm that parking at Cornwall Airport Newquay is “subject to statutory control”.

- 5(12) No Waiting or Parking
Except in an emergency or to allow passengers to board or alight, no person shall cause or permit a vehicle to wait, stop or park:
(a) on any road, area, or place where waiting, stopping or parking is prohibited by notices;
(b) otherwise than in a parking area designated by the Airport Company;
(c) otherwise than in accordance with any instructions issued by the Airport Company or displayed on notices.

- 5(13) Parking Charges
No person shall leave a vehicle in a parking place without paying the appropriate charges for the period of parking.

-5(14) Parking and Airside Driving
No person shall park, drive, or operate any vehicle in any part of the Airport otherwise than in accordance with directions given by an authorised person or the Airport Company.

That alone is sufficient to prove the land is not relevant land for the purposes of Schedule 4 of the Protection of Freedoms Act 2012, and therefore no keeper liability can arise.


I am the registered keeper and I have not identified the driver. With PoFA unavailable on this site, there is no lawful route to hold the keeper liable. That ends the matter. There is nothing else for POPLA to consider.

Separately, the operator’s Notice to Keeper states or implies keeper liability under PoFA at this airport location. That is a breach of the Private Parking Single Code of Practice (PPSCoP) section 8.1.1(d), which requires that operators MUST NOT state the keeper is liable under PoFA where they cannot be held liable.

Misstating PoFA also breaches their DVLA KADOE obligations, which require PPSCoP compliance as a condition of data access. I will be making separate complaints to the BPA and DVLA about these compliance failures.

Conclusion: The airport byelaws  clearly demonstrate statutory control over parking at Cornwall Airport Newquay. The land is not relevant land for PoFA. The operator has not identified the driver. Keeper liability cannot apply. The appeal must be allowed.

Yes. Just copy and paste into the response webform. You cannot attach or format anything.

I also advise you to send the following to Initial Parking at complaints@initialparking.co.uk and CC info@britishparking.co.uk; kadoeservice.support@dvla.gov.uk and yourself as a follow up to the formal complaint:

Quote
Subject: Your false “no byelaws” claim – gross incompetence by Initial Parking and your solicitor

To: complaints@initialparking.co.uk
Cc: info@britishparking.co.uk; kadoeservice.support@dvla.gov.uk

Dear Initial Parking,

Your previous correspondence contained the astonishing claim that “no byelaws have been made” for Cornwall Airport Newquay. That is categorically false and displays an embarrassing lack of due diligence for a company purporting to operate airport parking.

The Cornwall Airport Newquay Airport Byelaws 2017, made under sections 63–64 of the Airports Act 1986, are published openly on the airport’s own website:

https://www.cornwallairportnewquay.com/wp-content/uploads/2025/10/CAL-Airport-Byelaws-January-2017.-1-1.pdf

It took me less than five minutes to locate this document and I attach it to this email to prove the point. If your legal adviser — the same individual who also represents the British Parking Association — failed to locate a public document and advised you that no byelaws exist, that speaks volumes about their competence and your own operational oversight.

The byelaws contain explicit provisions governing No Waiting or Parking (5(12)), Parking Charges (5(13)) and Parking and Airside Driving (5(14)), which clearly place the land under statutory control. Accordingly, Cornwall Airport Newquay is not “relevant land” under Schedule 4 of the Protection of Freedoms Act 2012, and you therefore have no lawful basis whatsoever to hold a keeper liable.

Your continued use of Notices to Keeper asserting PoFA liability on airport land constitutes:
[indent[• A breach of the Private Parking Single Code of Practice, paragraph 8.1.1(d); and
• A breach of your DVLA KADOE contract, as it involves the misuse of keeper data for an unlawful purpose.[/indent]

I have copied this email to both the BPA AOS Compliance Team and the DVLA KADOE Compliance Team, who will wish to review how a supposedly professional parking operator and its solicitor managed to make such an elementary legal error.

For the avoidance of doubt, I am not seeking cancellation of the PCN, as the matter is already before POPLA. However, should this proceed to litigation, I will draw the court’s attention to your misrepresentation of PoFA, your reliance on incompetent legal advice, and your clear non-compliance with both the PPSCoP and KADOE contract.

Your firm has demonstrated a breathtaking level of ignorance in assuming that you could rely on PoFA when operating on airport land governed by byelaws. You would be well advised to immediately:
1. Remove all references to PoFA or “keeper liability” from your NtKs for airport sites;
2. Undertake a full compliance audit of all such sites; and
3. Seek competent legal advice — ideally from someone capable of locating a document that appears on the airport’s own website.

I will also be drawing local media attention to this matter, highlighting your company’s apparent incompetence and disregard for statutory law. The public deserves to know that you are misrepresenting legal obligations and operating unlawfully on airport land. You may deal with the reputational consequences that follow.

Yours faithfully,

[Name]
Registered Keeper of [VRM]

Here is a link to a reduced size PDF of the byelaws that you can download and attach to the email:

https://www.dropbox.com/scl/fi/q93oo637vtchk0amd2qsa/CAL-Airport-Byelaws-January-2017.-1-1-2.pdf?rlkey=5zykrli10m3savi9glca0634s&st=fc6ca2ip&dl=0

As suggested in the email, you should be making contact with the media, especially local press, TV and radio about this farce, so that other recipients of PCNs at this location hnow their rights and not to identify the driver.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you for the revision and hard hitting  email.    I was also confused when the said no Byelaws exist, its right there on the site!   

Will be submitting it in the morning. 

"Your appeal is now ready to be assessed and is currently in a queue waiting to be allocated. We expect to make a decision on your appeal 6-8 weeks from the point that the appeal was first submitted. The next communication that you will receive from us will be the decision on your appeal.

Kind regards

POPLA Team"


Long wait ahead.

The complaint will be submitted in the morning.

Dear all,

A local newspaper site has picked up the story..

Although some wording could be better it gets the basics across.


https://www.cornwalllive.com/news/cornwall-news/question-mark-over-legality-cornwall-10675108


This evening g I also received an email from POPLA :



The operator has contacted us and told us that they have withdrawn your appeal.

If you have already paid your parking charge, this is the reason your appeal will have been withdrawn. Unfortunately, you cannot pay your parking charge and appeal, which means that POPLA’s involvement in your appeal has ended. You will not be able to request a refund of the amount paid in order to resubmit your appeal to us.

If you have not paid your parking charge, the operator has reviewed your appeal and chosen to cancel the parking charge. As the operator has withdrawn your appeal, POPLA’s involvement has now ended and you do not need to take any further action.

Kind regards

POPLA Team




THANK YOU to b789, without his extensive help I wouldn't have been able to deal with this myself.


Thank you again..

And I will stay a regular  visitor and will direct other newquay airport victims this way.


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