Author Topic: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR  (Read 1548 times)

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EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
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Hello guys,

Whilst charging a hire car in a MFG petrol station in Cricklwood, London, I've received a final notice from euro car parks for an overstay even though the petrol station staff say it is just a formality and nothing to worry about and you can charge at ease, just a deterrent for people who leave their cars for hours on end after charge completion.

Please let me know next steps, I had hired this vehicle for around 4/5 months and also have not resided at the address on the notice for around a year.

Thanks all

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Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #1 on: »
Is the notice you receive addressed to you in your name or is it a copy of a reminder received by the Hire company? A reminder is useless to us for providing advice. We need to see the original Notice to Keeper (NtK) or the subsequent Notice to Hirer (NtH) if the Hire company have correctly transferred liability to you as the Hirer.

Normally, a Parking Charge Notice (PCN) issued to a leased/hired vehicle is a "Golden Ticket" because, as long as the drivers identity is not revealed, they cannot hold the Hirer liable as in 99.999% of cases involving hired/leased vehicles, the parking operator will not fully comply with all the requirements of PoFA to enable them to hold the Hirer liable.

So, before we continue, in whose name is that reminder notice? Did you receive anything at all before that notice? If so, show us but redact any persona details and the PCN number. Leave all dates and times visible.

No one who is here receiving advice and following it pays a penny to ECP.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #2 on: »
Is the notice you receive addressed to you in your name or is it a copy of a reminder received by the Hire company? A reminder is useless to us for providing advice. We need to see the original Notice to Keeper (NtK) or the subsequent Notice to Hirer (NtH) if the Hire company have correctly transferred liability to you as the Hirer.

Normally, a Parking Charge Notice (PCN) issued to a leased/hired vehicle is a "Golden Ticket" because, as long as the drivers identity is not revealed, they cannot hold the Hirer liable as in 99.999% of cases involving hired/leased vehicles, the parking operator will not fully comply with all the requirements of PoFA to enable them to hold the Hirer liable.

So, before we continue, in whose name is that reminder notice? Did you receive anything at all before that notice? If so, show us but redact any persona details and the PCN number. Leave all dates and times visible.

No one who is here receiving advice and following it pays a penny to ECP.

Hi there,

This letter is addressed to myself directly from ECP.

I haven't been in receipt of any other letter from ECP or the rental company

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #3 on: »
So, the rental company transferred liability from themselves to you, the Hirer. Once they have done that, they are no longer liable and are out of the picture.

However, ECP is then obliged to send you a Notice to Hirer (NtH). What you have show us is not an NtH but a reminder letter which does not conform to the requirements of PoFA.

I suggest you now send a formal complaint to ECP with the following:

Quote
Euro Car Parks Limited
30 Dorset Square
London
NW1 6QJ

Sent as attachment to ECP contact webpage

Subject: Formal Complaint – No Notice to Hirer (NtH) Received

Dear Sir/Madam,

I am writing to formally complain (not appeal) about the Parking Charge Notice (PCN) referenced below, which I received as a Final Notification Letter dated 18/02/2025. This is the first correspondence I have received regarding this alleged contravention.

PCN Number: [Insert PCN Number]
Vehicle Registration: [Insert Registration]
Date of Alleged Contravention: 25/11/2024
Location: MFG - Cricklewood

Since this letter is addressed to me as the Hirer, the hire company must have transferred liability. However, under Schedule 4 of the Protection of Freedoms Act 2012 (PoFA), Euro Car Parks was required to issue me with a Notice to Hirer (NtH) within 21 days of receiving my details from the hire company.

To date, I have not received any such Notice to Hirer (NtH). Therefore, I require you to:

1. Confirm whether a Notice to Hirer (NtH) was ever issued and, if so, provide a copy of it.
2. Provide proof of sending that complies with the Interpretation Act 1978, specifically evidence of proper service of the NtH.
3. Explain why I was not given an opportunity to appeal the PCN or provided with an opportunity to make a secondary appeal to POPLA.

If you cannot provide proof of sending a valid Notice to Hirer, then no liability has been established under PoFA, and I cannot be held responsible for this charge.

I expect a response within 14 days, failing which I will escalate this matter to the British Parking Association (BPA) and the DVLA for investigation and further action.

Yours faithfully,

[Hirer's Full Name]
[Hirer's Contact Information]

Use their contact page here: https://www.eurocarparks.com/enquiry/ where you can attach the letter as a PDF file and upload it.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #4 on: »
So, the rental company transferred liability from themselves to you, the Hirer. Once they have done that, they are no longer liable and are out of the picture.

However, ECP is then obliged to send you a Notice to Hirer (NtH). What you have show us is not an NtH but a reminder letter which does not conform to the requirements of PoFA.

I suggest you now send a formal complaint to ECP with the following:

Quote
Euro Car Parks Limited
30 Dorset Square
London
NW1 6QJ

Sent as attachment to ECP contact webpage

Subject: Formal Complaint – No Notice to Hirer (NtH) Received

Dear Sir/Madam,

I am writing to formally complain (not appeal) about the Parking Charge Notice (PCN) referenced below, which I received as a Final Notification Letter dated 18/02/2025. This is the first correspondence I have received regarding this alleged contravention.

PCN Number: [Insert PCN Number]
Vehicle Registration: [Insert Registration]
Date of Alleged Contravention: 25/11/2024
Location: MFG - Cricklewood

Since this letter is addressed to me as the Hirer, the hire company must have transferred liability. However, under Schedule 4 of the Protection of Freedoms Act 2012 (PoFA), Euro Car Parks was required to issue me with a Notice to Hirer (NtH) within 21 days of receiving my details from the hire company.

To date, I have not received any such Notice to Hirer (NtH). Therefore, I require you to:

1. Confirm whether a Notice to Hirer (NtH) was ever issued and, if so, provide a copy of it.
2. Provide proof of sending that complies with the Interpretation Act 1978, specifically evidence of proper service of the NtH.
3. Explain why I was not given an opportunity to appeal the PCN or provided with an opportunity to make a secondary appeal to POPLA.

If you cannot provide proof of sending a valid Notice to Hirer, then no liability has been established under PoFA, and I cannot be held responsible for this charge.

I expect a response within 14 days, failing which I will escalate this matter to the British Parking Association (BPA) and the DVLA for investigation and further action.

Yours faithfully,

[Hirer's Full Name]
[Hirer's Contact Information]

Use their contact page here: https://www.eurocarparks.com/enquiry/ where you can attach the letter as a PDF file and upload it.

Thank you, actioned! keep you posted

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #5 on: »
I haven now received the following from Euro Car Parks

"Dear customer,

 

Further to your email received 21.03.25, a further investigation has been completed and I can now confirm the following:

 

-              PCN / VRM -

-              Vehicle Entry - 25/11/2024 – 20:29

-              Vehicle Exit - 25/11/2024 – 22:31

-              PCN Contravention – Your vehicle has overstayed the maximum time period allowed

 

The PCN was issued on the 25/11/2024 at MFG - Cricklewood

 

Notice to hirer was forwarded on 12/01/2025– copy attached

 

Signage on site is quite clear in its intent and clearly sets out the rules and regulations of The Site and the tariffs (if applicable). By entering The Site, parking and leaving the vehicle the driver has accepted the “contract” and therefore if the driver fails to comply with the terms and conditions as stipulated on the signage a parking charge notice will be correctly issued.

 

Please be advised that the hirer company notified ECP to change the liability and ECP duly reissued notice on 11/01/2025- copy attached

As no payment or appeal received, the Final Notification Letter was forwarded on 18/02/2025- copy attached.

Euro Car Parks accepts no responsibility for individuals failing to receive their letters.

 

Please note that we are unable to accept your correspondence as this parking charge notice has now been passed to a debt collection agency.

 

Please contact Debt Recovery directly with regards to payment on 0208 234 6775.

Euro Car Parks are unable to assist any further, please ensure all/any communication must now be complete direct with Debt Recovery Plus.

 

Regards,

Customer Services"

Please advise on next steps?

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #6 on: »
It looks like you’re in the usual process now.

Not being able to appeal isn’t huge because your appeal would have been rejected anyway. But you could still write to ECP for the record to state that you won’t be paying because, as hirer, their notice to hirer fails the requirements of PoFA 2012 to transfer liability from the driver to you.

Ignore DCBL/Debt Recovery Plus completely.

DCB Legal or someone may then issue a Letter of Claim, come back here when they do, but essentially you can reiterate that you’re not going to pay. You would win in court if it came to that. All their nonsense in the meantime is designed to make you give up or be frightened into paying.

ECP didn’t used to go to court anyway, so you may just have to put up with bluster until they give up.
« Last Edit: April 09, 2025, 12:02:05 pm by jfollows »

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #7 on: »
Send the following formal complaint to the BPA:

Quote
Dear Sir/Madam,

I am writing to raise a formal complaint regarding Euro Car Parks Ltd (ECP) and their handling of a Parking Charge Notice issued against me as the Hirer of a vehicle. The PCN number is [insert number], and the date of the alleged contravention is 25/11/2024 at MFG Cricklewood.

ECP claims to have issued a Notice to Hirer (NtH) on 12/01/2025, but I never received this. The only correspondence I received was a Final Notification Letter dated 18/02/2025, by which time I had been denied the opportunity to appeal or escalate to POPLA.

I submitted a formal complaint directly to ECP on 21/03/2025, asking for proof of service in line with the Interpretation Act 1978. ECP has refused to assist further and instead directed me to a debt recovery agency. This is contrary to the requirements of the BPA Code of Practice, which obliges members to:

• Provide a reasonable opportunity to appeal;
• Investigate and respond to complaints, even if the charge has been escalated;
• Ensure compliance with PoFA 2012, including service of a valid NtH within the required timescales.

I therefore request that the BPA investigate Euro Car Parks for:

• Failing to serve the NtH in accordance with Schedule 4 of PoFA 2012;
• Denying me the right to appeal or escalate to POPLA;
• Attempting to enforce liability without establishing keeper/hirer responsibility;
• Refusing to handle a formal complaint.

I attach the correspondence for your review and request that you take appropriate enforcement action.

Yours faithfully,

[Your Full Name]
[Your Address]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #8 on: »
It looks like you’re in the usual process now.

Not being able to appeal isn’t huge because your appeal would have been rejected anyway. But you could still write to ECP for the record to state that you won’t be paying because, as hirer, their notice to hirer fails the requirements of PoFA 2012 to transfer liability from the driver to you.

Ignore DCBL/Debt Recovery Plus completely.

DCB Legal or someone may then issue a Letter of Claim, come back here when they do, but essentially you can reiterate that you’re not going to pay. You would win in court if it came to that. All their nonsense in the meantime is designed to make you give up or be frightened into paying.

ECP didn’t used to go to court anyway, so you may just have to put up with bluster until they give up.

Thank you for your advice!

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #9 on: »
Send the following formal complaint to the BPA:

Quote
Dear Sir/Madam,

I am writing to raise a formal complaint regarding Euro Car Parks Ltd (ECP) and their handling of a Parking Charge Notice issued against me as the Hirer of a vehicle. The PCN number is [insert number], and the date of the alleged contravention is 25/11/2024 at MFG Cricklewood.

ECP claims to have issued a Notice to Hirer (NtH) on 12/01/2025, but I never received this. The only correspondence I received was a Final Notification Letter dated 18/02/2025, by which time I had been denied the opportunity to appeal or escalate to POPLA.

I submitted a formal complaint directly to ECP on 21/03/2025, asking for proof of service in line with the Interpretation Act 1978. ECP has refused to assist further and instead directed me to a debt recovery agency. This is contrary to the requirements of the BPA Code of Practice, which obliges members to:

• Provide a reasonable opportunity to appeal;
• Investigate and respond to complaints, even if the charge has been escalated;
• Ensure compliance with PoFA 2012, including service of a valid NtH within the required timescales.

I therefore request that the BPA investigate Euro Car Parks for:

• Failing to serve the NtH in accordance with Schedule 4 of PoFA 2012;
• Denying me the right to appeal or escalate to POPLA;
• Attempting to enforce liability without establishing keeper/hirer responsibility;
• Refusing to handle a formal complaint.

I attach the correspondence for your review and request that you take appropriate enforcement action.

Yours faithfully,

[Your Full Name]
[Your Address]

Much appreciated, actioned!

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #10 on: »
It looks like you’re in the usual process now.

Not being able to appeal isn’t huge because your appeal would have been rejected anyway. But you could still write to ECP for the record to state that you won’t be paying because, as hirer, their notice to hirer fails the requirements of PoFA 2012 to transfer liability from the driver to you.

Ignore DCBL/Debt Recovery Plus completely.

DCB Legal or someone may then issue a Letter of Claim, come back here when they do, but essentially you can reiterate that you’re not going to pay. You would win in court if it came to that. All their nonsense in the meantime is designed to make you give up or be frightened into paying.

ECP didn’t used to go to court anyway, so you may just have to put up with bluster until they give up.

Thank you for your advice!

Hello, Following this advice, AOS said the following to my formal complaint.

"Good Afternoon,



Thank you for your enquiry.



Our role as an Accredited Trade Association is to investigate alleged breaches of our Code of Practice by members of our Approved Operator Scheme where evidence can be supplied and where the operator’s internal complaints process has been exhausted.



We are unable to advise if the operator is acting unlawfully, this would not fall within the remit of the Code of Practice.



As you have received a copy of the Notice to Hirer, we would not become involved further as we cannot determine what has been sent or received by either party. It would be at Euro Car Parks discretion to send letters via recorded delivery or accept a late appeal.



Based on the information you have supplied, I have not identified a breach of point raised in the Code of Practice and therefore I am unable to investigate your complaint further."

Taking the advice to ignore DCB legal, I recently received a claim form (money claim/cicil national business centre) stating I am being taken to court for this PCN also and have until today to respond. I lost this website but have since found it through google. The court summons says I must either pay the claimant or go to court in essence. Advice on what to do? Can't afford a CCJ for work purposes.
« Last Edit: November 06, 2025, 10:15:35 am by thierry24 »

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #11 on: »
You were advised to ignore DCBL but not DCB Legal, did you receive a Letter of Claim from the latter and did you reply to it?

Regardless, please post redacted copies of what you have now received. https://www.ftla.uk/announcements/posting-images/#new

You can not get a CCJ registered long term unless you lose in court and do not pay within 30 days. You won’t even go to court if you stay on track and follow advice here.

https://www.gov.uk/county-court-judgments-ccj-for-debt/ccjs-and-your-credit-rating

If you have a N1SDT form then you can file an acknowledgment of service which gives you extra time to file a defence.
« Last Edit: November 06, 2025, 11:48:00 am by jfollows »

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #12 on: »
Please see links below for the images of the claim form received.

https://ibb.co/pj6gYFHs
https://ibb.co/b5YqfF81
https://ibb.co/Kz0PMg91
https://ibb.co/9m4nGTrM
https://ibb.co/GQDPgTJw
https://ibb.co/B5cBgGB3
https://ibb.co/BHsKPD7s
https://ibb.co/VYz8C4nQ

I thought DCB Legal and DCBL were the same.

Let me know thoughts on next steps, thank you

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #13 on: »
First, respond to the BPA fob-off with the following:

Quote
Subject: Re: Euro Car Parks – Formal Complaint – PCN [insert reference]

FAO: AOS Investigations Team

Dear Sir/Madam,

Thank you for your response. I must respectfully point out serious flaws in your reasoning and conclusions.

This matter is now the subject of formal legal proceedings in the County Court. Nevertheless, your dismissal of the concerns raised reveals a fundamental misunderstanding of both the Protection of Freedoms Act 2012 (PoFA) and the Private Parking Single Code of Practice (Version 1.1, 17 February 2025) to which all BPA members are bound.

1. Your refusal to investigate fails to address the core complaint
You state that since I “have received a copy of the Notice to Hirer”, you will not investigate further. This fails to acknowledge the specific complaint:
• that the original Notice to Hirer was never served, and that no appeal opportunity was offered.

The issue is not whether the document exists but whether it was lawfully served within the time and manner required by Schedule 4 Paragraph 14 of PoFA. The operator has produced no proof of service compliant with the Interpretation Act 1978, such as a certificate of posting or equivalent evidence.

2. You misrepresent the purpose of the Code
You assert that your remit excludes assessing whether the operator is “acting unlawfully”. That is not the complaint made. The complaint is that:
• The operator pursued liability without properly serving a Notice to Hirer;
• The operator denied access to the appeals process;
• The operator escalated the charge to a debt collector without resolving a valid complaint.

These actions amount to direct breaches of the Private Parking Single Code of Practice v1.1, in particular:
• Clause 8.4.1 (c) – requires operators to consider appeals received outside the normal 28-day period where exceptional circumstances exist (such as a missing NtH).
• Clause 8.4.9 – requires that when rejecting an appeal, the operator must give the option to appeal to the relevant Independent Appeals Service and must suspend enforcement or debt recovery until that appeal is determined.
• Clause 11.2 – requires any complaint that includes or may include an appeal to be treated as such until it is clear otherwise, and to be handled fairly and transparently.

The operator has disregarded all three of these mandatory requirements.

3. BPA’s failure to investigate supports abuse of process
Your refusal to investigate may now be relied upon by the Claimant as supposed evidence that the operator acted “reasonably” or “in accordance with the Code”, which is demonstrably false. This undermines the BPA’s stated role as an impartial regulatory body and facilitates misuse of DVLA keeper data contrary to the KADOE contract obligations referenced in Section 3 of the Code.

4. Next steps
I request that the BPA:
1. Reconsider the complaint based on whether the Notice to Hirer was served, not merely issued;
2. Confirm whether Euro Car Parks was compliant with the Code when denying access to the independent appeals process; and
3. Provide a written position that can be disclosed to the court as part of my defence.

If you maintain your refusal to investigate, I will escalate this matter to both:
• The DVLA’s Accredited Trade Association oversight function, and
• The Independent Complaints Assessor (ICA) for failure to discharge your investigatory obligations under the Code.
I look forward to your revised position.

Yours faithfully,

[Your Name]
[Your Address]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: EURO CAR PARKS - OVERSTAYED WHILE CHARGING - HIRE CAR
« Reply #14 on: »
With an issue date of 23rd October, you have until 4pm on Tuesday 18th November to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Tuesday 2nd December to submit your defence.

You only need to submit an AoS if you need extra time to prepare your defence. If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

MCOL CPR16.4 only defence

Until very recently, we never advised using the MCOL to submit a defence. However, due to recent systemic failures within the CNBC, we feel that it is safer to now submit a short defence using MCOL as it is instantly submitted and entered into the "system". Whilst it will deny the use of some formatting or inclusion of transcripts etc. these can always be included with the Witness Statement (WS) later, if it ever progresses that far.

You will need to copy and paste it into the defence text box on MCOL. It has been checked to make sure that it will fit into the 122 lines limit.

Quote
1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not adequately comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with PD 16, para 7.3(1);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts);

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant submits that courts have previously struck out materially similar claims of their own initiative for failure to adequately comply with CPR 16.4, particularly where the Particulars of Claim failed to specify the contractual terms relied upon or explain the alleged breach with sufficient clarity.

5. In comparable cases involving modest sums, judges have found that requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, strike-out was deemed appropriate. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim due to the Claimant’s failure to adequately comply with CPR 16.4, rather than permitting an amendment. The Defendant proposes that the following Order be made:

Draft Order:

Of the Court's own initiative and upon reading the particulars of claim and the defence.

AND the court being of the view that the particulars of claim do not adequately comply with CPR 16.4(1)(a) because: (a) they do not set out the exact wording of the clause (or clauses) of the terms and conditions of the contract which is (or are) relied on; and (b) they do not adequately set out the reason (or reasons) why the claimant asserts that the defendant was in breach of contract.

AND the claimant could have complied with CPR 16.4(1)(a) had it served separate detailed particulars of claim, as it could have done pursuant to PD 7C, para 5.2, but chose not to do so.

AND upon the Court determining, having regard to the overriding objective (CPR 1.1), that it would be disproportionate to direct further pleadings or to allot any further share of the Court’s resources to this claim (for example by ordering further particulars of claim and a further defence, with consequent case management).

ORDER:

1. The claim is struck out.

2. Permission to either party to apply to set aside, vary or stay this order by application on notice, which must be filed at this Court not more than 7 days after service of this order, failing which no such application may be made.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain