Author Topic: East Midland Airport VCS Charge Notice - Clutch failure emergency stop  (Read 2118 times)

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Hi,

I received a charge notice for my van stopping before a roundabout for less than 2 minutes in the early morning. The reason for the stop was the clutch slave cylinder had failed with no warning. The pedal went straight to the floor and vehicle stalled. Unable to initially get it in gear and driving again. It was then able to get in gear and continue driving out of the airport.

A new clutch kit (including master slave cylinder) was purchased from ebay the very same day, and gave VCS evidence of the purchase and receipt. As well as saying we would be willing to show them confirmation of the fitting by the professional mechanic if required.

We've already done an appeal to VCS, I didn't name the driver.
I highlighted the Airport byelaws for an emergency stop. Quoting the official East Midlands Airport byelaws document:
Section 4. Prohibited acts on parts of the airport to which the road traffic enactments do not apply.
(4) No person shall, EXCEPT AS REASONABLY NECESSARY IN THE CASE OF AN EMERGENCY, leave or park a vehicle or cause it to wait:-
(a) in an area where parking is prohibited by notice; or
(b) for a period in excess of the permitted time in an area where the period of waiting is restricted by notice.

VCS rejected the appeal stating "In your appeal it is unclear who the driver was when your vehicle was seen to be stopped on the access road. It is important we highlight that we will continue to pursue this matter on the reasonable assumption that you were the driver of the vehicle on the date in question until information/evidence to the contrary is provided.
We note your comment that you had a problem with your vehicle and stopped to investigate; however as stated, the
signs near to the location you stopped clearly stated "No Stopping" and warned that if you did so, you were liable for
the Charge displayed." VCS also suggested we should have called their helpline.

They ignored the fact this was an emergency stop, out of the driver's control, they didn't even acknowledge my reference to this, just saying "you had a problem with your vehicle and stopped to investigate".
And it obviously didn't occur to give them a call for the short amount of time it took, was just glad to be able to get out of the airport and didn't expect a less than 2-minute emergency stop to incur a charge notice.

A complaint message to the Airport has been sent today, about VCS Ltd ignoring the byelaws exemption for emergency stop situations which is detailed within their own 'east-midlands-airport-byelaws-2001-re-issued-september-2009.pdf'. And asked them for help in dismissing the case and awaiting a response.

Any additional help and advice are welcome.
Many thanks
« Last Edit: September 06, 2024, 10:29:38 pm by oowdoo »

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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #1 on: »
Hopefully, your complaint to the airport will bear fruit, but don't hold your breath. It is good news that you haven't identified the driver although you may want to edit your OP as they way you have explained it, it is fairly obvious who the driver is, although no one but you knows their identity... for now. You are Keeper and you refer to everything that the driver did. NO "I did this and that". Only "the driver did this and that".

As you are dealing with a vexatious bunch of ex-clamping thugs, you are not going to get anywhere with this by appealing to either VCS or the IAS. The only way this will ever be resolved is if it goes all the way to the ultimate dispute resolution service, the small claims track of the county court, where a judge would decide whether the keeper owes VCS a debt or not.

Whilst you quoted the airport bylaws, you have not been issued a penalty notice under those bylaws. You have been issued an invoice for an alleged breach of contract by the driver. Very different thing.

The primary defence will be that VCS cannot hold the Keeper liable for the actions of the unknown (to them) driver. As the airport is land that is under statutory control (bylaws), it is not "relevant land" for the purposes of PoFA. PoFA is the stupid law that allows a PPC to transfer liability for the charge from the unknown driver to the Keeper, even if the Keeper was not driving or even in the car.

This little tidbit from VCS's response to you: "...we will continue to pursue this matter on the reasonable assumption that you were the driver..." just goes to prove their intellectual malnourishment and vexatiousness. There is plenty of persuasive case law to put that silly argument to bed. VCS will not be allowed to infer or presume that the Keeper must have also been the driver. If you're interested, here is a recent appeal case with the same company that  proves the point I'm making: VCS v Edward.

There is no point trying an IAS appeal, even though others will disagree. With a less than 5% of being successful, it is up to you if you'd like to put ay effort into it.

What you will have to do is weather the stream of debt collector letters you are going to receive before they eventually (they may never) send you a Letter of Claim (LoC). If/when you get one of those, come back and we'll advise on a response and subsequent actions.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #2 on: »
@b789 Thanks for taking the time to reply with all the detail you have. If they are ultimately unable to slap the charge on myself due to not naming the driver we'll be happy to take this as far as they want, but I'd like to hear how hard it could get.
Cheers

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #3 on: »
Whilst all the above is true, and valid things to include in your defence, I think it would be sensible if the matter got to court to also run an argument around the mechanical failure, on the basis that even if they could recover any unpaid charges from the keeper (which will be denied) and even if a contract had been formed (which will also be denied), any such contract would have been frustrated, the driver's compliance with the terms being impossible due to matters outside of his control.

I think where one has a meritorious defence in addition to any technical ones, it is sensible to run it, and them continuing to pursue the matter after this issue has already been pointed out to them can be highlighted as evidence of their unreasonable behaviour.
« Last Edit: September 07, 2024, 10:38:48 am by DWMB2 »

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #4 on: »
Yes, I will get the mechanics statement and send that along with other proof. Thanks

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #5 on: »
Don't send anything without showing us drafts of what you plan to send.

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #6 on: »
OK, I'll show you on here first  :)

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #7 on: »
Quick update, the airport wasn't interested in what I had to say to them, they just said to contact VCS or use the appeals process.

We have now got a witness statement signed and dated from a passenger in the vehicle as well as the mechanic that diagnosed the fault and then replaced the clutch system.

-----

I'm on the IAS website, looking at what details they are wanting to enter, I guess all we need to enter are:
  Myself;
  Yes;
  I am not prepared to say;
  Yes

I haven't entered anything yet...


"  Enter Motorist Details

Who are you representing / appealing the Notice of Unpaid Tariff on behalf of?
Choose: Another Person / Myself

Are you being held liable for the charge?
Choose: Yes / No

Were you the driver at the relevant time?
Choose: Yes / No / I am not prepared to say

Were you the keeper at the relevant time?
Choose: Yes / No  "

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #8 on: »
Those answers seem right. Have you checked that the witness statements do not unintentionally reveal who was driving?

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #9 on: »
Yes, the statements don't mention who the driver was in any way.

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #10 on: »
Quick update, the airport wasn't interested in what I had to say to them, they just said to contact VCS or use the appeals process.

How did you contact the airport? Phone, email/letter? How high up the management food chain did you aim?
« Last Edit: September 22, 2024, 05:43:04 am by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #11 on: »
I contacted the Airport using their website. There didn't seem any other way to contact them. Their reply:

"Thank you for getting in contact with us. By way of introduction, my name is Edward and I am one of the Customer Feedback Team for East Midlands Airport.
VCS, also known as Excel Parking, are a third party company who enforce the "No Stopping" zone in operation in and around the airport site, issuing fines to people in contravention of this. As such, you would need to take any correspondence in appeal of your fine up with them directly. We would not be able to assist with this.
You should find the information to appeal your fine in any correspondence they have sent you, including any escalation process as necessary, or you can also visit https://excelparkingservices.co.uk/contact/.
While we would not be able to assist further with this matter, I hope this helps point you in the right direction.
Kind regards,
Edward
Customer Feedback Team
Olympic House, Manchester Airport, M90 1QX"


I also posted this on MSE, and a couple of people have pointed out VCS are a different company to Excel Parking and I need to go back to Edward/Airport to escalate further. So I'll look into this.

Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #12 on: »
Although both VCS and Excel Parking are distinct legal entities, they do share directors and the same company address. Make sure you don't confuse the two though! It's concerning that East Midlands Airport don't even know who is enforcing their byelaws...
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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #13 on: »
Why not try going to the top of the management food chain directly? If an email address was not found, a postal address is certainly easy enough to find.

Sending a complaint with a free proof of posting certificate is one way to start the complaint process. Also, you could try sending the complaint as a pdf attachment to Steve.griffiths@eastmeidlandsairport.com.

Here is a suggestion you could tweak as necessary:

Quote
Steve Griffiths
Chief Executive Officer
East Midlands Airport
Castle Donington
Derby DE74 2SA

[Date]

Subject: Formal Complaint Regarding Parking Charge Notice and Unacceptable Response from Customer Service

Dear Mr Griffiths,

I am writing to formally complain about a Parking Charge Notice (PCN) issued by Vehicle Control Services (VCS) for a vehicle for which I am the registered keeper. This charge was issued following a brief emergency stop caused by a mechanical failure, which is clearly exempt under Section 4(4) of the East Midlands Airport Byelaws.

VCS continues to pursue this charge based on the assumption that I, as the registered keeper, was the driver—an argument that was dismissed in the persuasive appeal case of VCS v Edward [HOKF6C9C] 2023. As they are fully aware, there is no presumption in law that the registered keeper is the driver, yet VCS persists in making this baseless claim.

Additionally, your customer service team, referred to this speculative invoice as a “fine.” This is a fundamental error. VCS, as an unregulated private company, cannot issue fines, which can only be imposed by statutory authorities. The customer service team should be able to distinguish between a speculative invoice from a private parking company and an actual fine.

While I do not intend to escalate this matter to court, if VCS chooses to do so—following their usual vexatious modus operandi—I will hold East Midlands Airport jointly and severally liable for any unreasonable behaviour by VCS. I also have a signed witness statement from a passenger in the vehicle at the time, confirming that the stop was unavoidable due to the mechanical failure and falls under the emergency exemption in the byelaws.

Attached is a copy of the Notice to Keeper for your reference. I expect immediate action to cancel this unlawful PCN and a review of the inadequate response from your customer service team.

Yours sincerely,
[Your Name]
Registered Keeper of [Vehicle Registration]
[Your Address]
[Your Contact Information]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: East Midland Airport VCS Charge Notice - Clutch failure emergency stop
« Reply #14 on: »
@b789 Thanks for taking the time to write this out, I'll send the letter in both forms :)