Free Traffic Legal Advice

Appear have parked in a private carpark on what appears to be the 23rd October (going by the Parking Charge Date on the Debt Recovery Plus letter). She thinks she was there for less than 30 minutes.

The first letter she received from Debt Recovery Plus is dated 27th November. She messaged them on their online portal on the 4th December and has received no reply. She then got a second letter from them dated 18th December. She then called them on the 20th December and was on hold for 29 minutes before giving up. She called again on 27th December and after 11 minutes it said she could leave her details in order to save her place in the queue and they will call her back. They didn’t and still haven’t called her back. 

Now, am I right in thinking £170 seems excessive to be charged and isn’t there supposed to be a cheaper option if paid in a certain amount of time?

I’ve attached the 1st letter front and back, 2nd letter front and back and the pre-legal action letter that came with the second letter front and back. The back of that one is blank. I’ve also attached the GSV link for the car park.

Any help on this would be appreciated.

Thanks.

https://www.instantstreetview.com/@54.279844,-0.404247,47.35h,-6.09p,0.33z,U91KhhKolDpOI0alHFNwpQ

EVERYTHING in writing and keep copies.

Please accept my apologies guys, after New Years Eve, yesterday was a complete write off, I was dying and didn't even get out of bed. Even the cats walked in the bedroom, looked at me and then walked out again in disgust. And I've been at work since 6am this morning.

So, first of all I can't see where to delete them photo's I posted. I did do them via Imgur and then copied and pasted the link onto the post.

And secondly she's received another letter off Debt Recovery Plus today which I will attach below.

These three letters are all she's had. Should there have been one from Initial Parking to start with?

Apologies again everyone and any replies really are appreciated.

She (whoever she is) can use those DRP letters for toilet paper. They don’t tell us anything that will help us tell you (or her) how to beat this parking ticket. Please ask her to provide the actual parking ticket. For DRP to be sending all this waste paper there must have been an actual parking ticket (probably called a “parking charge notice” or “notice to keeper” or some such) from an actual parking company.

If you don't have, or never received, the initial Parking Charge Notice, then you could submit a Subject Access Request to the Data Protection Officer at Initial Parking (privacy@initialparking.co.uk), to get copies. The keeper will probably need to attach some documents to prove they are who they say they are, such as a redacted copy of the vehicle's V5C document.

Thank you very much, we'll get on to that today