Author Topic: Two C.U.P enforcement PCNs - parked on or within a no parking area - Watford  (Read 895 times)

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DWMB2

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Complain to the ICO about this.

We've plenty of time for POPLA still, and can give you a hand drafting that in due course.

b789

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You should also submit a formal complaint to CUP asking for their reason for non compliance and advise them that you will escalate any unsatisfactory response to the BPA and the DVLA.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

DWMB2

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Here's a draft for a POPLA appeal - We sometimes advocate something of a 'kitchen sink' approach to POPLA appeals, but given the open and shut nature of the lack of PoFA compliance, I'd be tempted to keep things short and straightforward, and force C.U.P to engage with the issue at hand (or, more likely, withdraw).

Quote
POPLA Appeal
[NAME] (Registered Keeper) (Appellant)
-Vs-
Close Unit Protection Services Ltd (trading as CUP Enforcement) (Operator)
Vehicle Registration Mark:[VRM]
 POPLA Reference Code: [POPLA REFERENCE]
 Parking Charge Notice Number: [PCN REFERENCE]

Case Overview:
I, the registered keeper (“I”/“the Appellant”) of the above vehicle (VRM: _______), received a parking charge notice via post from CUP Enforcement (“the Operator”), which purported to be a Notice to Keeper. I appealed to the Operator, who acknowledged and subsequently rejected my appeal. It is my position that as the registered keeper of the vehicle I have no liability for the parking charge, and that my appeal should therefore be upheld. My appeal is on the following grounds:

1. No keeper liability: the Parking Charge Notice does not comply with the requirements of Schedule 4 of the Protection of Freedoms Act (“PoFA”/“the Act”):
The operator does not not know the identity of the driver and is therefore seeking to recover the charge from me, the registered keeper of the vehicle. In order to be able to recover any unpaid charges from me as the registered keeper, the operator must comply with the requirements outlined in Schedule 4 of the Protection of Freedoms Act 2012. CUP Enforcement have failed to do so. Helpfully, the operator confirmed this in writing, when responding to my appeal:

"The PCN was issued within the required time frame for Non-PoFA notices."

hey have failed to deliver the notice within the relevant period of 14 days beginning with the day after that on which the specified period of parking ended, as specified by 9(5) of the Act.

Date of Parking: 21/12/2024
Date of PCN issue: 02/01/2025
Date of presumed service (2 working days after issue, as per 9(6) of the Act): 06/02/2024
Elapsed time period: 16 days

As CUP Enforcement now concede that they are not seeking to rely on the provisions of PoFA to hold me liable as the keeper, and as there is no evidence as to who was driving, I cannot be held liable for the charge, and my appeal should be upheld.

2. Breach of the PPSSCoP - Misrepresentation

The parking charge notice issued by CUP falsely claimed that CUP Enfocement would be able to hold me liable as the registered keeper, under the provisions of Schedule 4 of the Protection of Freedoms Act, despite the fact they were aware (or ought to have been aware) that they had not complied with the relevant conditions to do so. This was confirmed in their response to my appeal, in which they admitted that they were not seeking to hold me liable under PoFA.

This is in direct contravention of section 8.1.1 (d) of the Private Parking Sector Single Code of Practice, which states:

8.1.1 The parking operator must not serve a notice or include material on its website which in its design and/or language:
a) implies or would cause the recipient to infer statutory authority where none
exists;
b) deliberately resembles a public authority civil enforcement penalty charge
notice;
c) uses prohibited terminology as set out in Annex E; or
d) state the keeper is liable under the Protection of Freedoms Act 2012 where they cannot be held liable.

For the reasons outlined above, it is clear that as the registered keeper I have no liability for this charge, and I request that my appeal is upheld.

dmarsh91

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That's great, many thanks. Will get this done this evening

dmarsh91

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Unexpected events have led to me only just sitting down and doing the POPLA appeal. Was just wondering which category I should use when doing the appeal?

'I was not the driver or the registered keeper of the vehicle at the time of the alleged improper parking.' or 'Other'.

Many thanks
« Last Edit: March 25, 2025, 08:04:40 pm by dmarsh91 »

DWMB2

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dmarsh91

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Thought as much, but wanted to be on the safe side. Thank you

dmarsh91

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Hi all. I've finally received (and attached) CUP'S response to my POPLA appeal.

Any help on comments I should provide on their evidence would be much appreciated!
« Last Edit: April 15, 2025, 07:15:01 pm by dmarsh91 »

DWMB2

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Ha, amazing. They claim to be following PoFA, but their own evidence pack proves the contrary.

Quote
The operator's evidence fails to successfully challenge the grounds of my appeal. Instead, to the contrary, it proves the points I made. On page 4 of the operator's evidence pack, they claim that "a PoFA notice had been issued within the required time frame". This is disproved by their own evidence. On page 3 of the operator's evidence pack, they helpfully provide the following key details:
  • Date of contravention: 21/12/2024
  • Date notice sent: 02/01/2025
As outlined in my appeal, according to paragraph 9(6) of PoFA, a "notice sent by post is to be presumed, unless the contrary is proved, to have been delivered (and so “given” for the purposes of sub-paragraph (4)) on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales". The notice was posted on Thursday 2nd January - the first working day after this was Friday 3rd January - Saturday 4th January and Sunday 5th January are not working days for the purposes of 9(6) of PoFA - the second working day after Thursday 2nd January was therefore Monday 6th January, when the notice was delivered. As already outlined in my appeal, Monday 6th January is 16 days after the alleged contravention. Therefore, the notice was not given within the relevant period of 14 days as defined by PoFA, and my appeal should be upheld.

It is telling that, in their reply to my initial appeal, the operator themselves confirmed that they were not seeking to hold me liable under PoFA. Their response to my appeal, a copy of which is included on pages 14/15 of their evidence pack, states clearly that they are not seeking to rely on PoFA. This makes their claim that they are able to hold me liable as the keeper under PoFA all the more absurd.

For the reasons outlined, this appeal should be upheld.

b789

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I suggest copying and pasting the following into the POPLA response webform as your response:

Quote
The operator’s evidence pack is a classic example of irrelevance and obfuscation, spectacularly failing to address the single most important legal requirement: compliance with the Protection of Freedoms Act 2012 (PoFA). The third page of their own evidence confirms that the date of the alleged contravention was 21/12/2024, and the Notice to Keeper (NtK) was issued on 02/01/2025. Being a Thursday, the earliest this could be “given” is Monday 06/01/2025 – 16 days after the event. Under PoFA Schedule 4, paragraph 9(4)(b), a NtK must be delivered within 14 days of the date of the alleged contravention to create keeper liability. The operator has missed this statutory deadline and cannot rely on PoFA. The rest of their submission is therefore irrelevant, because they have not established any liability on the part of the keeper.

Despite this being fatal to their claim, they try to bluff their way through the appeal by falsely asserting that the NtK was issued “within the required timeframe.” This is either basic ignorance of statutory requirements or a wilful attempt to mislead. Either way, POPLA must not allow operators to proceed on the basis of such blatant disregard for the law.

Even if PoFA had been complied with (it wasn’t), the signage at the site is wholly incapable of forming a contract with the driver. The signs simply state: “NO PARKING AT ALL TIMES”. This is not an offer to park under terms; it is a clear prohibition. Contract law requires that an offer is made, which can then be accepted by conduct (parking). Where parking is forbidden entirely, there can be no offer and thus no contract.

This legal principle is supported by PCM UK v Bull (Wimbledon County Court, 2016), where the judge held that prohibitory signs cannot form a contractual agreement because they do not offer terms that can be accepted. The same view was expressed in Horizon Parking v Mr J. C (2016), where the judge found that a sign stating "no parking" cannot constitute an offer capable of acceptance and no contract was formed.

The operator’s evidence shows that the signage in question contains prohibitory language only. The signage does not specify terms for permitted parking or any charge for authorised use – because none is permitted. If parking is not permitted at all, then no contract can arise and any driver parking there cannot be said to have “accepted terms.” The operator’s assertion that a contract was formed is legally unsustainable.

In addition, the operator has provided no valid evidence of landowner authority. A single page labelled “site agreement” is presented with no start date, no term, and no indication that it flows from the landowner. This fails to meet the evidential burden established in ParkingEye v Somerfield Stores Ltd [2012] EWCA Civ 1338, which requires proof of the operator’s legal standing to offer contracts and pursue charges in their own name. CUP’s one-page document does not come close to meeting this standard and would not be accepted in court.

For the benefit of the POPLA assessor, I repeat the requirements of a valid landowner contract according to section 14 of the PPSCoP and if you compare what has been provided by the operator, it is not difficult to see where their evidence fails miserably to prove any contractual right flowing from the landowner:

Relationship with landowner

14.1. Where controlled land is being managed on behalf of a landowner(s), before a parking charge can be issued written confirmation must be obtained by the parking operator from the landowner(s) covering:

a) the identity of the landowner(s)
b) a boundary map of the land to be managed;
c) such byelaws as may apply to the land relating to the management of parking;
d) the permission granted to the parking operator by the landowner(s) and the duration of that permission
e) the parking terms and conditions that are to be applied by the parking operator, including as appropriate the duration of free parking permitted, parking tariffs, and specific permissions and exemptions, e.g. for staff, residents or those stopping for short periods such as taxi and minicab drivers, delivery drivers and couriers;
f) the means by which parking charges will be issued;
NOTE 1: For example, to the windscreen or through the post.
g) responsibility for obtaining relevant consents e.g. planning or advertising consents relating to signs h) the obligations under which the parking operator is working, in compliance with this Code and as a member of an ATA;
i) notification of the documentation that the parking operator may be required to supply on request to authorised bodies detailing the relationship with the landowner; and
j) the parking operator’s approach to the handling of appeals against parking charges.
NOTE 2: Where byelaws have been made, which prohibit the issuance of a parking charge, unless specific legal provision has been made to suspend them, they take precedence and therefore careful consideration must be given to ensuring that the parking management arrangements are consistent with them.
NOTE 3: Particular care is needed to establish appropriate contractual terms, including the application of parking terms and conditions, in respect of controlled land where leaseholders may have rights that cannot be qualified or overruled e.g. by imposing a requirement on the resident of an apartment block to display a permit to park in contravention of their rights under their lease, or to ensure that free parking periods do not breach planning consents.

To summarise:

- The operator has failed to comply with PoFA paragraph 9(4)(b) and cannot pursue the keeper.
- The signage is prohibitory and incapable of forming a contract under basic contract law.
- No contract was formed with the unidentified driver.
- The operator has failed to demonstrate landowner authority or legal standing.

POPLA is invited to allow this appeal without delay. If this appeal is refused despite these fatal defects, it would confirm that POPLA is not applying basic legal principles and is merely enabling BPA members to misuse data and mislead the public.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

dmarsh91

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Thank you both for your help throughout dealing with this and these most recent replies.
Would either of you suggest combining both of your responses into one hybrid response on the POPLA webform?

DWMB2

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Use b789's - it covers the points I made and adds other worthwhile points.

dmarsh91

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Great, thanks