Free Traffic Legal Advice

I still advise you to follow up with the formal complaint to Smart and then with the BPA. That cancellation is not a response to the formal complaint I suggested you send to them. Be insistent. They are on the back foot now and we also need to see what sanctions the BPA will impose on this rogue operator.

Oh without doubt, I definitely will. This is mypending draft

Hello

I lodged a complaint about the issue to your company, I would appreciate a response to my complaint. 

As I would like to further escalate my complaint to the ICO, who demand that I first complaint to the operator first.

I also have a pending POPLA appeal on a 2nd ticket from your company and I would appreciate that cancelled asap

Kind regards

Points noted.

About timescales, I just want to ensure the cancel the 2nd pending appeal with the email reminder. If thats ok ?

thanks

I got a response from bpa today. I think they misunderstood my complaint. However. I still have the pending complain with smart parking. So I guess I will wait for their response


Thank you for your enquiry.
Our Role
Our role as an Accredited Trade Association is to investigate alleged breaches of our Code of Practice where evidence can be supplied and our members internal complaints policy has been exhausted. We are unable to become involved in individual Parking Charge disputes.

Appealing the Parking Charge
I note that you have appealed to the operator and the independent appeals service, POPLA, who have both rejected your appeals which means you have exhausted the appeals process. As POPLA is an independent appeals service, we are unable to become involved and we cannot compel them to overturn a decision.

Next Steps
If you believe that there has been a breach of our Code of Practice you must first submit your complaint directly to the operator using their internal complaints process which can be found here - https://www.smartparking.com/uk/uk-complaints-policy

If you believe the alleged breach of the Code of Practice has not been addressed in your complaint outcome, we require a copy of this and supporting evidence before becoming further involved.

Kind regards

Xxxx xxxxx
British Parking Association

Wait until you get a response from Smart then try again, attaching a copy of said response.