Free Traffic Legal Advice

Ugh! I'll actually have a read bit later and get back to you. However, I've let ChatGPT describe to you how it feels about it's own creation:

A ChatGPT generated letter that is dripping with condescension and laden with unnecessary words. It's like wading through a swamp of verbosity, each word more superfluous than the last, while being patronisingly guided by a tone that suggests you couldn't possibly grasp the point without being spoon-fed every syllable. Your stomach churns, your brow furrows, and a sense of revulsion washes over you, as if you've stumbled into a conversation with an overbearing know-it-all who thinks they're enlightening you but is really just drowning you in linguistic quicksand. It's an assault on your intelligence and your patience, leaving you itching to escape the suffocating embrace of verbosity and condescension. 

If you do use ChatGPT, you must also remove all the AmricaniZed spellings which are another dead give away. Please go in and at least edit it to make it sound more human-like. Use whatever ChatGPT regurgitates as a guide and don't rely on it blindly.

Another dead give away is the supposed sentient nature of the message. Since when can a non-sentient message hope it can find someone well?

Make sure you're prepared. Do not argue the toss about 'commercial justification', you'll be talking to someone from the store who's probably been given a very sketchy briefing.

So, normal pleasantries such as thanks for calling, sorry to bother you, I don't know how much you've been told etc...

And get your facts prepared and written down so you can succinctly put them across:
A few weeks ago I parked in your car park. I had my wife with me and as she doesn't trust me to do the shopping she went into your store while I stayed in the car. She spent about £***, for which I still have the receipt, and this took about 15-20 minutes.
When she returned she put the shopping in the boot while I went to pay the parking tariff which was £1. We then left.

A week later I received a notice from Excel parking that I owed them £100, apparently for not buying my ticket soon enough after parking, something they call 'exceeding the consideration period'.

We parked, we shopped and we paid for the time we were parked(in fact twice the length of time we were parked). I thought that I would make these points to Excel in response to their claim which I did, but it fell upon very deaf ears. It would seem that Excel are only concerned with their financial interests and not those of customers or Iceland and the reputational harm their actions could cause, given that ultimately they're threatening to take customers to court.

Speaking to you as someone who shops at Iceland regularly, I cannot think that you would want to be associated with this form of practice.

What help can you give me?

Would be my approach.



By the way, where is the sign -  'at the back we have a car park which is available for up to 1 hr', it's not visible in GSV. Was it an Excel sign e.g. with its logo etc?

i just spoke to someone from Customer Services as Iceland, they seemed very sympathetic and agreed the ticket should be cancelled.

You do realise that evidence of a phone call is about as much use as the paper it isn't written on.

Any promise by anyone at Iceland about getting the PCN cancelled should be backed up by written evidence. Can you follow top your phone call with an email to them asking for confirmation of what they have said?

Hi guys

Good news. Iceland just emailed to say they have had the PCN cancelled.

I want to thank each and everyone who helped and advice. Had the IAS refused my appeal I would have probably have paid to avoid prospect of courts and fines going up.

Thank once again u guys have saved me £100 plus alot of headache and stress.



[ Guests cannot view attachments ]

Cheers

Will do. I emailed them to ask for a written letter and told them to terminate contract with Excel as they give Iceland bad publicity. They replied almost instantly with this.



[ Guests cannot view attachments ]

The email is "written" evidence. You don't need a "letter" also.

i meant as in a headed letter so excel or courts cant come back to me, or will this email suffice as sufficient proof? apologies if i sound petty but just want want any nasty surprises.

As a belt and brace it is perhaps worth checking on the operators site if it has been cancelled.

It may nit be entirely obvious but going through the motions to pretend to pay can be one way. With luck you get some sort of "not found" message.