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As a further update, I have now had a response from Alliance Parking.

Their complaints procedure required that the complaint was sent to an email address - so I did this and added the letter as an attachment.


FORMAL COMPLAINT

I am writing to complain following receipt of a letter from Trace Debt Recovery.  It states that Alliance Parking has written to me about parking charges owed.  The reference on this letter is 386323 and date of charge 22 April 2022.


My complaint is that no Notice to Keeper (NtK) has ever been sent/received – in 2022 or more recently.  Please provide copy of the original NtK and also proof of posting / delivery.


They have responded to say that it is deemed as 'a request for information' and 'therefore has been reallocated as such'.  They also then say I need to provide some form of ID by return to prove that I am the data subject (as opposed to be someone purporting to be them).  They are also trying to push me back to contacting the DRA 'for a faster response time' - which clearly I will not do.


My thoughts are to write back and reconfirm it is indeed a complaint, not simply a RFI, but I would be grateful for your advice.  I am not comfortable with sending them ID by email either.  I can supply a copy of the letter from Trace as evidence, but do not want to send any personal ID.

Be grateful for you advice on next steps.

Their response cut and paste below:


Thank you for your email, the content of which is deemed to be a request for information; therefore, has been reallocated as such.
 
In order for us to process your request, it is necessary for us to be certain that you are the data subject; as opposed to someone purporting to be them.

As such, please provide some form of identification by return; and we will release your data within 1 calendar month.

Please Note: Your case(s) will not be placed on hold pending our response.

Alternatively, for a faster response time, if your case is with our Debt Resolution Agent / Solicitors, they can provide copies of correspondence (usually whilst you are on the call); by contacting them as per the instructions on their letter.

Thank you very much for the reply. A spot more advice / clarification - when I write (as a complaint to Alliance) - am I just asking for copies of the NtK and proof of postage or should I actually state that the NtK has never been received?

I am the registered keeper and owner of the vehicle involved.

Today received a letter from Trace Debt Recovery (on behalf of Alliance Parking UK LTD) saying their client has written to me about parking charges, these are unpaid so it has been passed to them.  The parking charge notice is listed as 22 April 2022.

No PCNs have been received for this location in 2022 or more recently.  The vehicle keeper address has always been the same and at the current address - so this was definitely up to date in April 2022.

I am unsure how to proceed - whether to contact Trace or Alliance - are they allowed to do this when no PCN has been issued in a timely manner?  And I am pretty certain that the driver will have paid any required parking charges, though that's going to be tricky to prove after so much time and cash payment.

- hopefully link works to the letter.

Thanks for any help/advice