Show Posts - Snowynight

Quote from: Maximum Bob on 10 Dec, 2025 13:41I went on the ICO website Live chat for complaints and expressed concerns that the DPO email link at Moorside legal is not being monitored.  Not sure what action will be taken.Also sent a recorded delivery letter to Moorsides registered address in Oldham..don't expect anything in return but its something that can be presented in court.Hi @Maximum Bob, did you get any response at all?

It's been over a week since I sent complaints to Moorside, SRA, CMA, ICO (via online form) but I haven't heard anything back yet (apart from an auto response). What shall I do next? Should I send a letter by post to Moorside at all? Thanks

Quote from: b789 on 10 Dec, 2025 17:27Yes, issue complaints to everyone on the list. If no one bothers to alert these organisations/authorities to the abuse of process by these firms, then nothing is ever going to happen.Sure, I will do. My other question was: should I include attachments (screenshots, extracts, etc) or just say "I can provide..." (as per your earlier Reply #17) and provide them only upon request?

Quote from: b789 on 10 Dec, 2025 10:44For now, just resend (reply) the rejected LoC response mail with the following before the original text:Quote“On [date] I sent an Article 15 subject access request to help@moorsidelegal.co.uk using the exact subject line specified in Moorside Legal’s own privacy notice, ‘Data Subject Rights – [My Name]’. Within minutes I received a stock email stating ‘this mailbox is not monitored’ and directing me to their portal. This shows that the only published DPO/contact email is configured to auto-reply that it is ‘not monitored’, and that consumers attempting to use the route specified in the privacy notice are immediately told it is not available.”THat should not receive any "bounce" message response, and will therefore have been "served" on them.Thanks. I replied to the auto-response mail and didn't receive any bounce email.   Now should I send complaints to:  ICOSRACMAapn.co.uk?and could I please clarify if attachments are needed?Quote from: Snowynight on 09 Dec, 2025 18:38Before I send the complaint emails, could I please clarify:I noticed a change in Reply #17:"I can provide:- Screenshots or extracts from Moorside Legal’s Privacy Notice showing help@moorsidelegal.co.uk as the contact and DPO email.- A copy of their Letter of Claim.- My emails to help@moorsidelegal.co.uk, including one with the exact “Data Subject Rights – [Name]” subject.- Moorside Legal’s “mailbox not monitored, use the portal” reply."and only SRA and CMA are listed.compared to Reply #11: "I attach..." with the files attached. So should I attach files this time or?And do I still send complaints to ICO and apn.co.uk as per Reply #11?

Thanks! As expected I received an auto-response with the modified subject line. Before I send the complaint emails, could I please clarify:I noticed a change in Reply #17:"I can provide:- Screenshots or extracts from Moorside Legal’s Privacy Notice showing help@moorsidelegal.co.uk as the contact and DPO email.- A copy of their Letter of Claim.- My emails to help@moorsidelegal.co.uk, including one with the exact “Data Subject Rights – [Name]” subject.- Moorside Legal’s “mailbox not monitored, use the portal” reply."and only SRA and CMA are listed.compared to Reply #11: "I attach..." with the files attached. So should I attach files this time or?And do I still send complaints to ICO and apn.co.uk as per Reply #11?

Thanks so much for all replies! Ok, I'll try to send emails to help@moorsidelegal.co.uk with the subject you suggested and see what comes back. And should I still send other complaint emails also?

Given the auto response, I think it’s unlikely for them to reply to my email. What should I do? Do I have to use the portal?

Yes, that’s what I used

Thanks. I sent the email but only got an auto reply below that the email address is not monitored. It seems they force people to use their portal.  Is there another email? “Thank you for contacting Moorside Legal.Please be advised that this mailbox is not monitored. We request that you access our online portal at https://portal.moorsidelegal.co.uk and follow the instructions provided to submit your enquiry.Alternatively, you may contact us by telephone on 0330 822 9950 between the hours of 9:00am and 5:30pm, Monday to Friday.Third partiesIf you are contacting us on behalf of someone else, we will need their authority before we can speak with you. They can provide us with this authority by calling us on 0330 822 9950 or by writing to us confirming their full name, address, reference number, your full name, and that they consent to us sharing their personal data with you.Alternative contactFor immediate payment, please visit https://portal.moorsidelegal.co.ukIf a claim has been issuedPlease note that if a County Court Claim has been issued against you, sending an email or a portal request will not suspend or delay the proceedings. You must comply with any instructions issued by the Court to avoid a Judgment being entered against you. You may also wish to obtain independent legal or debt advice.Yours sincerelyMoorside Legal0330 822 9950moorsidelegal.co.uk”

Thanks again @b789. In their letter (see image - https://ibb.co/93YHQt2z), there's actually no mention of a "contract", just "unpaid invoice". So should we tweak our email accordingly? Thanks 

Thanks very much for your replies @jfollows @b789.Apologies - I tried to insert an image with its link but it didn't seem to display. So I added the link - https://ibb.co/93YHQt2z. They don't seem to have an email address on their website. There's another post referencing help@moorsidelegal.co.uk. Is it the one to use?

After nearly 3 years, I (the registered keeper) received a Letter Before Claim from a solicitor "Moorside Legal" for a parking fine/invoice by Parking Control Management UK Ltd. See attached.    Image link - https://ibb.co/93YHQt2z (Sorry, can't seem to display it as embedded here)There is no detail about the case at all in the letter, and I don’t seem to find an email address from their website. I checked my notes and think it was at High Path Estate - SW19, the small car park on the south portion of Hayward Close (right next to the outdoor gym). I think the landowner is Housing Association.  We appealed before, mainly on the ground - breach of the IPC Code of Practice Schedule 1 .  "Signs should, where practicable, be placed at the entrance to a Car Park. Otherwise the signage within the Car Park must be such as to be obvious to the Motorist. "  πThere is no entrance sign. And the only sign that appears to relate to the car park is tiny and practically hidden, not placed in close proximity (but about 25 feet away from the parking spaces), i.e., the tiny one on the building behind the trees and green space, not obvious at all. The font size is too small to be able to signify it relates to the car park. So motorists cannot be expected to read a sign that they did not see because of its distance from the car park and because it is obscured by a tree which had a lot more leaves on it when the PCN was issued compared to the picture they showed as evidence (there is only one taken by them in winter 2019 when tree leaves already fell off).  Could you please kindly suggest our options?

Good point! I'll update it.

Thanks very much @cp8759!I've posted a draft previously. Please see below and let me know what you think. I believe I need to submit it today to retain the reduced amount."In response to the PCN (xxxxx) dated 09/09/2023, I would like to formally challenge it.As I have done many times over the 2 years of living in Merton, on 9th Sep 2023 I did obtain a ticket and place it on the dashboard of the car in accordance with the (Morden Park) car park conditions. Please find attached a copy of the ticket, which shows the expiry time at 13:00 (covering the time of the alleged contravention) and the amount paid. In this occasion, unfortunately it appears that the ticket fell off of the dashboard for some reason, perhaps due to a slightly open window. Also, I used the car park frequently as we go to the gym there and always purchased a ticket during the operating hours. I also kept a few recent tickets which I can supply a copy on request.As I did buy a ticket, I request the PCN to be cancelled. Thank you!"Quote from: cp8759 on 22 Sep, 2023 00:34You only have a reg 9 PCN.You can make informal representations asking the council to exercise discretion to cancel, and you have some pretty decent mitigation to put forward i.e. there was no deliberate attempt to avoid payment and the parking fee was in fact paid.If the council rejects, they will almost certainly reoffer the discount, which you should ignore.I say ignore because the next step is the notice to owner, where you can make the same challenge and the council is required to consider your representation afresh. As long as you challenge the notice to owner during the initial 14 days from the date of issue, they almost invariably reoffer the discount to dissuade you from appealing (because the cost to them of handling an appeal is more than the extra money they would collect even assuming that they win).So you might as well have a go with the mitigation argument, you have at least two shots and you likely don't have to commit the full amount until you get the formal notice of rejection.And at that stage, there might have been a procedural impropriety, they might have missed the 56 day deadline for responding to formal representations, I might have found an issue with the parking places order and so on.In the first instance post a draft challenge on here for review.

Thanks again!I doubt mitigation would work but don’t know how else I can approach this. the council may just want the money as they really need money these days.