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Messages - mrfence

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1
Merry Christmas everyone.

I didn't get a card from the parking charge people, but did get this following my sending of the previous recommended response above...

Thank you for your recent correspondence received at our offices and noted accordingly.

This matter relates to a Penalty Notice issued under Railway Byelaws. An offence was committed by breaching Railway Byelaw 14 and therefore a Penalty Notice was issued against this vehicle.

The owner of the vehicle is held liable for all Penalty Notices issued on Railway assets in all circumstances, as such we have no cause of action against the driver or hirer of the vehicle.

Subsequently, the driver or hirer details will not be updated to our system, and you remain the liable party on this account and any course for redress will need to be addressed directly with the hirer of your vehicle under the terms of your contract with them.

We, therefore, again invite you to make payment to be received within fourteen (14) days of the date of this email to settle this file. Please refer to the reverse of our original letter for methods of payment.

Alternatively, you can respond to this email with context of the mitigating circumstances that led to non-payment on the day and we can process the appeal accordingly.

We have placed this matter on hold for 7 days.


Seems a bit of discrepancy between the seven days on hold and the fourteen day window in which they've 'invited' me to pay, but I'd appreciate an appropriate response to get them to drop the issue.


2
I sent the recommended text in my appeal and have received an update from them...

We have received your appeal as the Registered Keeper. Please be advised, the contravention was on 9/10/25 and we had sent the Parking Charge on 16/10/25 therefore, the  Parking Charge does comply with the Protection of Freedoms Act (PoFA) 2012 as the initial notification of the Parking Charge was sent within 14 days of the contravention.

Whilst we do not dispute what you have or have not received and in what timeframe, the progression of the matter begins from the day the Parking Charge is sent. Due to this, we would require the driver to appeal the issuing of the Parking Charge, in the absence of an appeal within the twenty-eight (28) day timeframe the registered keeper will remain liable for this matter.

As you have marked you were not the driver, please provide their full name and serviceable address within seven (7) days of the date of this email. Alternatively, please request the driver appeals directly to appeals@paymyparkingcharge.com. Within this email they will need to confirm their full name, serviceable address and confirmation that they were the driver on the day.

This account will be placed on a seven (7) day hold to allow the driver time to contact our company or for the requested details to be provided.


What would be the next course of action?

3
Thanks for the advice.

I'll send that over on day 27.

Just to be clear, is it 27 days after the alleged offence or 27 days after the date on the penalty notice?

4
Thanks, have updated the original post and put in an image of the notice.

5
Received a 'penalty notice by post notice to owner' from Saba this morning (22/10), though dated (16/10), for not paying for parking in a station car park on 9/10.

The driver parks there once or twice a week and is in the habit of paying on the app as they walk to the platform. There is no auto-pay feature.

Looking at the app, there is no record of the driver paying for parking on that day. This is baffling as paying is part of their routine and they do have a train ticket which is something they also buy at the same time.

The driver doesn't recall getting an error on the app, so can only assume that for some reason they forgot to pay.

My question is whether there is any merit in requesting some discretion due to human error?
If so, are there any key phrases to include or avoid?

When they changed their app, they had issues on the first day so the driver was charged three times due to it giving an error when it was actually processing the payment. Saba gave a refund, but the driver didn't charge them £60 for their mistake!


6
I agree that the charge is ridiculous given there was a young child present.

Is there a 'template' response for this sort of thing or key phrases you need to use or avoid when you challenge it?

7
Thanks, is there anything I should/shouldn't say to them?

Here is the signage. If I was being a pedant, I'd argue that no toddler comes up to their mums chest height, so the icon is a bit misleading.



I should also note that the Shopping Centre website also states 'UKPC are contracted to patrol and monitor the car park and carry out enforcement action where necessary. We will not enter into disputes regarding enforcement and this should be directed towards UKPC.'

8
We've received a Notice to Keeper about a parking charge related to parking in a parent and toddler bay without a toddler present.

This is at a shopping centre car park in England.

The image on the sheet only shows the vehicle parked.

Looking at the Parking T&Cs on the shopping centre's website, it states that 'Only cars with children present should park in the parent and toddler section.'

In this instance there was a primary school child present for the shopping trip. The car is a compact one, so the child uses a booster seat rather than a fitted car seat.

My understanding is that for parent bays, the cut-off is generally accepted as being 12 years of age.

The notice also arrived nine days into the fourteen days you can get the reduced rate for paying early, which isn't great.

However, my preference isn't to pay at all as there was a child present and the driver was using the shopping centre.

Is there a standard response to deal with these types of notices or should I speak to the shopping centre?

Thanks for any assistance and please let me know if you need more info to give an opinion.



9
Private parking tickets / Re: Stansted Drop Off Charge
« on: April 25, 2025, 03:28:03 pm »

10
Private parking tickets / Stansted Drop Off Charge
« on: April 25, 2025, 02:35:52 pm »
As the registered keeper of the vehicle, I've received a Parking Charge for an alleged 'contravention of use of Pick Up/Drop Off Zone without making a valid payment' at Stansted Airport.

I understand that payment can only be made online and must be made by midnight the next day.

I am told that payment was made, but a day late, so technically covering the day after the vehicle was at the airport as the site doesn't let you backdate it any further.

Given that this would appear to be an oversight by the driver and payment was subsequently made, should I inform them of this in the hope that the charge will be cancelled. Or is there a better way to respond?

TIA.

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