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Messages - gingernut

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"For now, just wait for the allocation notice and show it when it arrives."

Do you happen to have an email address for this kind of thing @b789

I am really struggling to post the documents on here, the website seems to have changed since last time I posted.

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Hiya, thanks for the kind reassurance and video.  I have indeed received that letter, attached.  Or will be soon as I remember/work out how


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I have received a letter, "Notice of Transfer of Proceedings."

"This claim has been transferred to the county court at X for allocation.  On receipt, the file will be referred to a procedural judge who will allocate the claim to track and give case management directions.  Details of the judge's decision will be sent to you in a notice of allocation."

So i suppose this means they are going all the way, and i will have to attend a physical court hearing?

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Ok, I've done the phone call.  Said what b789 suggested. 

They provided me with the name Samantha Taylor, position Claims Handler (for ParkingEye).

The guy seemed disappointed in my £0 offer, and told me to await details of the court hearing.

Exciting stuff  8)


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It seems in my minor panic I didn't notice that very important word "between."  Thanks for pointing that out. 

I suddenly realised I haven't actually taken any action since the email, I've just been waiting for the phone call, and re-reading the email it comes off rather ambiguous as to whether I actually needed to do anything.

I will assume I've done everything right and wait for the call.  If it turns out I had to send a formal email declaring I would be the one to take the call, or something, and I get penalised for not doing so, there are many confusing/ambiguous quotes in the email.  Not that I particularly fancy a fight with them as well as ParkingEye.

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My mediation appointment started 20 minutes ago, and I have not received a call yet.  I am extremely anxious I have somehow messed this up. 

The email says "You must make sure you have provided us with, or confirmed, the name and number of the person who will be conducting the mediation appointment."

I haven't done anything in response to the email.  I said on the forms I was willing to do a mediation appointment and filled in my name and number countless times.

"Be ready to receive a call from the mediator from the beginning of your time slot. The mediator will call the telephone number you provided in your application."

Again, I provided my phone number numerous times.

Can anyone tell me if I have messed this up?  Or could I receive the call any time between 9:30 and 12:30, the entire slot?

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Thank you all so much again for the advice.  I thought I was out of the woods when I received a letter saying ParkingEye had not submitted their form, and they had seven days to do so or the claim would be struck out.

Sadly it looks like they did get it in and I have received an email:

"Your telephone mediation appointment
Appointment date: 17/10/2025

Appointment time slot: 09:30 to 12:30

Your confidential telephone mediation appointment has been booked for the above date and time slot. This means that the mediator will call you between the times shown. Your appointment will last for around one hour from the point at which the mediator calls.

The mediator will call both parties separately – you will not talk directly to the other side. They will try to help you both come to an agreement before the case goes to court.

Where your mediation appointment is mandatory, If you do not attend the appointment, the judge will take this into consideration at any court hearing and may issue a penalty. This could include the judge automatically ruling in the other party’s favour or ordering you to pay for some or all the other party’s costs."

There is more in the email but I assume you guys know the score.

Any advice on what to do gratefully received.

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Ok, I've finally with much anxiety sent off the digital questionnaire with a day to spare.  I immediately got two automated emails back, one from CNBC confirming they received it, the other from ParkingEye saying "Your message to info@parkingeye.co.uk couldn't be delivered.
info@parkingeye.co.uk only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list."

I assume ParkingEye need to be kept in the loop however they have deliberately made themselves incredibly difficult to contact.  Is this my problem?  Or can I just leave it at that?  Thanks again.

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@jfollows thank you so much for all that.  One quick question - for F3 you state "1" however the person I was doing the removal for is willing to to come as a witness.  Is there any real benefit to this?  Should I bother putting 2 down? 

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Thanks again @b789 for such a speedy and helpful response.  The document pack includes all correspondence between ParkingEye and myself so far, CCTV stills, my appeal letters, and signage layout of the car park.  I will attach the some of these in case there is anything useful in there.

It also included a "directions questionnaire" I need to complete soon.  Guidance on what to put in there would be gratefully received.  I cannot exaggerate how out of my depth I am with all this, I probably would have just paid their offer of £100 without your help and reassurance. Do you have any kind of donation station?  I would love to buy you a coffee/beer.

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Pt. 3

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