Free Traffic Legal Advice

It seems in my minor panic I didn't notice that very important word "between."  Thanks for pointing that out. 

I suddenly realised I haven't actually taken any action since the email, I've just been waiting for the phone call, and re-reading the email it comes off rather ambiguous as to whether I actually needed to do anything.

I will assume I've done everything right and wait for the call.  If it turns out I had to send a formal email declaring I would be the one to take the call, or something, and I get penalised for not doing so, there are many confusing/ambiguous quotes in the email.  Not that I particularly fancy a fight with them as well as ParkingEye.

Thank you all so much again for the advice.  I thought I was out of the woods when I received a letter saying ParkingEye had not submitted their form, and they had seven days to do so or the claim would be struck out.

Sadly it looks like they did get it in and I have received an email:

"Your telephone mediation appointment
Appointment date: 17/10/2025

Appointment time slot: 09:30 to 12:30

Your confidential telephone mediation appointment has been booked for the above date and time slot. This means that the mediator will call you between the times shown. Your appointment will last for around one hour from the point at which the mediator calls.

The mediator will call both parties separately – you will not talk directly to the other side. They will try to help you both come to an agreement before the case goes to court.

Where your mediation appointment is mandatory, If you do not attend the appointment, the judge will take this into consideration at any court hearing and may issue a penalty. This could include the judge automatically ruling in the other party’s favour or ordering you to pay for some or all the other party’s costs."

There is more in the email but I assume you guys know the score.

Any advice on what to do gratefully received.

@jfollows thank you so much for all that.  One quick question - for F3 you state "1" however the person I was doing the removal for is willing to to come as a witness.  Is there any real benefit to this?  Should I bother putting 2 down? 

Attached

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Thanks again @b789 for such a speedy and helpful response.  The document pack includes all correspondence between ParkingEye and myself so far, CCTV stills, my appeal letters, and signage layout of the car park.  I will attach the some of these in case there is anything useful in there.

It also included a "directions questionnaire" I need to complete soon.  Guidance on what to put in there would be gratefully received.  I cannot exaggerate how out of my depth I am with all this, I probably would have just paid their offer of £100 without your help and reassurance. Do you have any kind of donation station?  I would love to buy you a coffee/beer.

Pt. 2

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I'm sorry if I've come across as needy, ungrateful, or have otherwise caused offence.  I only ask because I'm so far out of my depth I truly have no idea which is the better option.  I'm not completely risk-averse, but I have absolutely no idea how much of a risk it would be to keep fighting rather than pay.

I have literally no clue of how likely I am to actually be taken to court, and if that happened, absolutely no clue of how likely i would be to to win, or lose and then have to pay many hundreds of pounds.  If I had the vaguest inclin of the probabilities I would weigh them up and make a decision.

I have no concept of what would happen inside a courtroom, if I would basically be a spectator, if I would have to speak, defend myself, if I'd pay a solicitor, or have one provided, I really can't exaggerate how little idea I have of what to expect.

This is the only reason I would consider paying them the £70.